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Hilton Tokyo Odaiba

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Tokyo Odaiba

Exterior
Sauna, aromatherapy, facials, 4 treatment rooms
Twin Terrace Suite - Non-Smoking - 66sqm - Terrace with Whirlpool - Executive Lunge Access | View from room
King Premium Deluxe Room - Non-Smoking - 40sqm | View from room
Sauna, aromatherapy, facials, 4 treatment rooms

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Pool
  • Gym
  • Parking available
  • Breakfast available
  • 24/7 front desk

Explore the area

Map
1-9-1 Daiba, Minato-ku, Tokyo, 135-8625
  • Odaiba Seaside Park
    1 min walk
  • Aqua City Shopping Center
    2 min walk
  • LEGOLAND Discovery Center Tokyo
    7 min walk
  • Tokyo (HND-Haneda)
    17 min drive

Room options

View all photos for King Executive Room - Non-Smoking - 40sqm - Reinbow bridge and Tokyo Tower View - Executive Lunge Ac

King Executive Room - Non-Smoking - 40sqm - Reinbow bridge and Tokyo Tower View - Executive Lunge Ac

King Executive Room - Non-Smoking - 40sqm - Reinbow bridge and Tokyo Tower View - Executive Lunge Ac

  • 40 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Executive Room - Non-Smoking - 40sqm - Reinbow bridge and Tokyo Tower View - Executive Lunge Ac

View from room

Twin Executive Room - Non-Smoking - 40sqm - Reinbow bridge and Tokyo Tower View - Executive Lunge Ac

  • 40 sq m
  • Bay view
  • Sleeps 3
  • 2 Twin Beds

View all photos for King Premium Executive - Non-Smoking - 40sqm - Rainbow Bridge View - Executive Lunge Access

King Premium Executive - Non-Smoking - 40sqm - Rainbow Bridge View - Executive Lunge Access

King Premium Executive - Non-Smoking - 40sqm - Rainbow Bridge View - Executive Lunge Access

  • 40 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Premium Executive - Non-Smoking - 40sqm - Rainbow Bridge View - Executive Lunge Access

Twin Premium Executive - Non-Smoking - 40sqm - Rainbow Bridge View - Executive Lunge Access

Twin Premium Executive - Non-Smoking - 40sqm - Rainbow Bridge View - Executive Lunge Access

  • 40 sq m
  • Bay view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Royal Garden Suite - Non-Smoking - 200sqm - Private Garden - Reinbow bridge and Tokyo Tower View - E

Royal Garden Suite - Non-Smoking - 200sqm - Private Garden - Reinbow bridge and Tokyo Tower View - E

Royal Garden Suite - Non-Smoking - 200sqm - Private Garden - Reinbow bridge and Tokyo Tower View - E

  • 200 sq m
  • Bay view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Twin Terrace Suite - Non-Smoking - 66sqm - Terrace with Whirlpool - Executive Lunge Access

Twin Terrace Suite - Non-Smoking - 66sqm - Terrace with Whirlpool - Executive Lunge Access | View from room

Twin Terrace Suite - Non-Smoking - 66sqm - Terrace with Whirlpool - Executive Lunge Access

  • 66 sq m
  • Bay view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Twin Relaxation Suite - Non-Smoking - 80sqm - Rainbow Bridge View - Executive Lunge Access

Twin Relaxation Suite - Non-Smoking - 80sqm - Rainbow Bridge View - Executive Lunge Access

Twin Relaxation Suite - Non-Smoking - 80sqm - Rainbow Bridge View - Executive Lunge Access

  • 80 sq m
  • Bay view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Twin One-Bedroom Suite - Non-Smoking - 80sqm - Reinbow bridge and Tokyo Tower View - Executive Lunge

Twin One-Bedroom Suite - Non-Smoking - 80sqm - Reinbow bridge and Tokyo Tower View - Executive Lunge

Twin One-Bedroom Suite - Non-Smoking - 80sqm - Reinbow bridge and Tokyo Tower View - Executive Lunge

  • 80 sq m
  • Bay view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Twin Deluxe Terrace Suite - Non-Smoking - 80sqm - Terrace with Whirlpool - Reinbow bridge and Tokyo

Twin Deluxe Terrace Suite - Non-Smoking - 80sqm - Terrace with Whirlpool - Reinbow bridge and Tokyo

Twin Deluxe Terrace Suite - Non-Smoking - 80sqm - Terrace with Whirlpool - Reinbow bridge and Tokyo

  • 80 sq m
  • Bay view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Twin Premium Deluxe Room - Non-Smoking - 40sqm

Down duvets, in-room safe, desk, blackout curtains

Twin Premium Deluxe Room - Non-Smoking - 40sqm

  • 40 sq m
  • Bay view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Family Room - Non-Smoking - 80sqm - Rainbow Bridge View - Executive Lunge Access

Family Room - Non-Smoking - 80sqm - Rainbow Bridge View - Executive Lunge Access | Living area

Family Room - Non-Smoking - 80sqm - Rainbow Bridge View - Executive Lunge Access

  • 80 sq m
  • Bay view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Twin Executive Terrace Suite - Non-Smoking - 120sqm - Terrace with Whirlpool - Reinbow bridge and To

Twin Executive Terrace Suite - Non-Smoking - 120sqm - Terrace with Whirlpool - Reinbow bridge and To | View from room

Twin Executive Terrace Suite - Non-Smoking - 120sqm - Terrace with Whirlpool - Reinbow bridge and To

  • 120 sq m
  • Bay view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Twin Superior Deluxe - Non-Smoking - 40sqm - Reinbow bridge and Tokyo Bay View

Down duvets, in-room safe, desk, blackout curtains

Twin Superior Deluxe - Non-Smoking - 40sqm - Reinbow bridge and Tokyo Bay View

  • 40 sq m
  • Bay view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Twin Deluxe Room - Non-Smoking - 40sqm

Down duvets, in-room safe, desk, blackout curtains

Twin Deluxe Room - Non-Smoking - 40sqm

  • 40 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Twin Hilton Room - Non-Smoking - 33sqm

Twin Hilton Room - Non-Smoking - 33sqm

Twin Hilton Room - Non-Smoking - 33sqm

  • 33 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for King Terrace Suite - Non-Smoking - 66sqm - Terrace with Whirlpool - Executive Lunge Access

King Terrace Suite - Non-Smoking - 66sqm - Terrace with Whirlpool - Executive Lunge Access

King Terrace Suite - Non-Smoking - 66sqm - Terrace with Whirlpool - Executive Lunge Access

  • 66 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for King Premium Deluxe Room - Non-Smoking - 40sqm

Down duvets, in-room safe, desk, blackout curtains

King Premium Deluxe Room - Non-Smoking - 40sqm

  • 40 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for King One-Bedroom Suite - Non-Smoking - 80sqm - Reinbow bridge and Tokyo Tower View - Executive Lunge

King One-Bedroom Suite - Non-Smoking - 80sqm - Reinbow bridge and Tokyo Tower View - Executive Lunge

King One-Bedroom Suite - Non-Smoking - 80sqm - Reinbow bridge and Tokyo Tower View - Executive Lunge

  • 80 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for King Superior Deluxe - Non-Smoking - 40sqm - Reinbow bridge and Tokyo Bay View

Down duvets, in-room safe, desk, blackout curtains

King Superior Deluxe - Non-Smoking - 40sqm - Reinbow bridge and Tokyo Bay View

  • 40 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for King Deluxe Room - Non-Smoking - 40sqm

Down duvets, in-room safe, desk, blackout curtains

King Deluxe Room - Non-Smoking - 40sqm

  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for King Hilton Room - Non-Smoking - 33sqm

King Hilton Room - Non-Smoking - 33sqm

King Hilton Room - Non-Smoking - 33sqm

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Superior Deluxe - Non-Smoking - 40sqm - Reinbow bridge and Tokyo Bay View

Down duvets, in-room safe, desk, blackout curtains

Twin Superior Deluxe - Non-Smoking - 40sqm - Reinbow bridge and Tokyo Bay View

  • 40 sq m
  • Bay view
  • Sleeps 4
  • 2 Twin Beds

Similar properties

Exterior

Grand Nikko Tokyo Daiba

Pool
Spa
Free WiFi
Restaurant
4.7 out of 5, Exceptional, (1700)
The price is €165
for 1 night
includes taxes & fees
5 Jan - 6 Jan
Grand Nikko Tokyo Daiba

About this property

Hilton Tokyo Odaiba

Luxury hotel with 4 restaurants connected to a shopping center in Tokyo
This hotel features 4 restaurants, a full-service spa, and an indoor pool. A theme park shuttle is free. Additionally, a 24-hour fitness center, a bar/lounge, and a sauna are onsite.
Hilton Tokyo Odaiba offers 453 air-conditioned accommodations with laptop-compatible safes and safes. Rooms open to balconies. Beds feature down comforters. Flat-screen televisions come with satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations with rainfall showerheads, slippers, bidets, and complimentary toiletries.

In-room wired and wireless Internet access (WiFi speed: 50+ Mbps) is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and in-room massages can be requested.

Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.
Guests can pamper themselves with a trip to the onsite spa, which has 4 treatment rooms. Services include massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Hilton Tokyo Odaiba. During your stay, you'll be connected to a shopping center, and just a quick walk from Odaiba Seaside Park. You'll find features like a free theme park shuttle, plus 4 restaurants and a full-service spa.
  • For dining with ocean views, stop by Seascape, one of the property's 4 restaurants
  • Buffet breakfast served daily for a fee
  • WiFi and wired Internet for a fee
  • Self parking available for a fee
  • Take a swim in the indoor pool
  • Indulge with aromatherapy, massages, or facials at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym, a steam room, and a sauna
  • Just a 3-minute drive from Tokyo Big Sight and 7 minutes from Tokyo Bay
  • Free theme park shuttle service
Hilton Tokyo Odaiba offers its guests a full-service spa, an indoor pool, and a sauna. There are 4 restaurants on site. You can enjoy a drink at the bar/lounge.

Business amenities include a 24-hour business center and meeting rooms. A 24-hour fitness center, a terrace, and a vending machine are also featured at the luxury Hilton Tokyo Odaiba. An airport shuttle (available on request) is available for a fee. Parking is available for a fee.

Smoking is allowed in designated areas at this 5-star Tokyo hotel.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:30 AM.
Seascape - Overlooking the ocean, this buffet restaurant serves breakfast, lunch, and dinner.
Grillogy Bar and Grill - Onsite restaurant. Open daily.
SAKURA - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Open select days.
Choryumon - Onsite restaurant. Open daily.
Late night fare is available from room service (during limited hours).

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: WiFi (JPY 1100 per 24-hour period), Wired Internet (surcharge)
  • In-room WiFi speed: 50+ Mbps

Parking and public transport

  • Covered self parking on site (JPY 2000 per day; includes in/out privileges)
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) from 8:30 AM to 5:30 PM
  • Airport shuttle at scheduled times, on request
  • Free theme park shuttle

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:30 AM: JPY 4200 for adults and JPY 2520 for children
  • 4 restaurants
  • 1 bar
  • Room service available

Restaurants on site

  • Seascape
  • Grillogy Bar and Grill
  • SAKURA
  • Choryumon

Things to do

  • 24-hour fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Free cots/infant beds
  • Free theme park shuttle
  • Indoor pool
  • In-room childcare (surcharge)
  • Fridge

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Front-desk safe
  • Reception hall
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Facials
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille signage
  • Lift
  • Smooth flooring in public areas
  • Wheelchair-accessible parking

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • Comprehensive food waste policy
  • Designated smoking areas (fines apply)
  • No plastic drinking straws
  • No plastic water bottles
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Free cots/infant beds
  • Heating (climate-controlled)

Bathroom

  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bath combination
  • Soap
  • Toothbrush and toothpaste

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Local meal delivery service
  • Fridge

More

  • Desk
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Slippers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.
  • Pool fee: JPY 3750 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 4200 for adults and JPY 2520 for children
  • Fee for in-room wireless internet: JPY 1100 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: JPY 1100 per 24-hour period (rates may vary)
  • Airport shuttle fee: JPY 800 per person (one-way)
  • Airport shuttle fee per child: JPY 400 (one-way), (from 6 to 12 years old)
  • Covered self parking fee: JPY 2000 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Hilton Tokyo Odaiba offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.
The listed optional pool, spa tub and sauna fee are charged per person, per entrance to access the pool area.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM.
  • Up to 2 children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Nikko Tokyo
Nikko Tokyo
Tokyo Hotel Nikko
Hotel Nikko Tokyo Japan
Nikko Tokyo Hotel
Nikko Tokyo Minato
Hilton Tokyo Odaiba Hotel
Hilton Tokyo Odaiba
Hilton Tokyo Odaiba Japan
Hilton Tokyo Odaiba Hotel
Hilton Tokyo Odaiba Tokyo
Hilton Tokyo Odaiba Hotel Tokyo

Hilton Tokyo Odaiba Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 596 out of 1001 reviews" "
Rating 8 - Good. 228 out of 1001 reviews" "
Rating 6 - Okay. 86 out of 1001 reviews" "
Rating 4 - Poor. 59 out of 1001 reviews" "
Rating 2 - Terrible. 32 out of 1001 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nim Kiu Henry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
feel at home
Stayed 2 nights in Jul 2024

6/10 Okay

Eui Yung

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is very old, smells old too Staff, not as usual friendly Japanese staff. A bit rude No free wifi
Stayed 1 night in Sep 2024

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
The buffet was amazing and the staff were friendly and polite.
Stayed 2 nights in Sep 2024

10/10 Excellent

Julio, San Antonio

Travelled with family
Liked: Amenities, property conditions & facilities
Great!
Stayed 3 nights in Sep 2024

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walk through aquacity to get in there.
Stayed 1 night in Sep 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access with airport shuttle from and to the Haneda Airport Terminal. Family friendly hotel with Yukata shop inside.
Stayed 4 nights in Aug 2024

10/10 Excellent

Anastasia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel I 've ever stay in!!!! Next to shopping, entertainment, metro and city. Clean, beautiful, amazing view on the rainbow bridge. Dining option - all what you possibly want! Pool with spa, hot-tub outside, facing the rainbow bridge. Highly recommend!!!
Stayed 4 nights in Aug 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Hotel was very nice. The location was great, next to shopping and a train station for public transport. Great service and excellent breakfast!
Stayed 5 nights in Aug 2024

8/10 Good

S

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It is a very clean and nice hotel with a wonderful view.
Stayed 5 nights in Aug 2024

8/10 Good

Keisuke

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Note that we like generally like Hilton hotels, so our expectation was high. What we liked: - The room was pretty spacious and nice. We loved it. - The view of the Rainbow Bridge from the balcony was amazing. - The Jacuzzi on the roof (expensive, though) What we didn't like: - The room only had instant coffee - The space for breakfast buffet was tight and hard to navigate when it's crowded - You have to pay for the pool and jacuzzi Overall, I think it was 3.5 stars. We don't mind coming back but may want try a different hotel(like the one right across the train station) first if we are in the area again.
Stayed 2 nights in Aug 2024

10/10 Excellent

Mysel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

10/10 Excellent

Irene

Stayed 2 nights in Jun 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

6/10 Okay

Karen

Travelled with family
Liked: Cleanliness, property conditions & facilities
the property was clean and ok, breakfast was pricey compared to everywhere else we stayed this week but was good. You have to pay for the indoor pool which was full of kids having a swimming lesson and it was very hot, no complimentary fresh coffee in a morning (just the packets in the room).
Stayed 1 night in Aug 2024

10/10 Excellent

Ariel

Stayed 7 nights in Jul 2024

10/10 Excellent

Kirti

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay!
Stayed 9 nights in Jul 2024

10/10 Excellent

Erica

Stayed 1 night in Jul 2024

8/10 Good

Linda

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2024

8/10 Good

Rajesh, Redmond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to access train station, breakfast options are good, clean hotel. Excellent water view rooms.
Stayed 7 nights in Jul 2024

10/10 Excellent

HYOUNG GI

Stayed 1 night in Jul 2024

4/10 Poor

Talia

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The staff werent friendly at all. We booked the hotel for the swimming pool as we have two kids who love going to the pool. However we were shocked by unexpected extra charges for the pool usage. Approx. $120 for all of us to use the pool each time. The disappointment was that this information is not on the hotel or expedia website upon booking. When enquired about it with the hotel reception, she was rude and dismissal. After showing her their website , she agreed that it was misleading not to inform huest prior to booking of this extra charge for the pool. Asked to raise the mayter with the manager which she assured will be done. However nothing was done about it, no one got back to us about it and we didnt want to ruin our holiday. The breakfast is very basic and not much choices for Muslims or people who dont eat pork. Breakfast is rushed and servinf stops prior to closing time. They ask you to leave the restaurant even if you're not done eating. Restaurant close early , by 9:30 pm and they ask you go leave. No concept of understanding people are on holiday and would like to enjoy their dinner and breakfast without stress.
Stayed 7 nights in Jul 2024

10/10 Excellent

Byron

Stayed 1 night in Jul 2024

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location. Very wuiet and clean.
Stayed 2 nights in Jul 2024