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Superior Inn Hotel and Conference Centre Thunder Bay

3.0 star property

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Photo gallery for Superior Inn Hotel and Conference Centre Thunder Bay

Indoor spa tub
Desk, laptop workspace, blackout curtains, iron/ironing board
Bar (on property)
Reception
Breakfast area

Reviews

7.0 out of 10
Good

Popular amenities

  • Hot tub
  • Pool
  • Bar
  • Pet-friendly
  • Room service
  • Gym

Explore the area

Map
555 Arthur St W, Thunder Bay, ON, P7E 5R5
  • Fort William Gardens
    ‪4 min drive‬
  • Thunder Bay Regional Health Sciences Centre
    ‪6 min drive‬
  • Intercity Shopping Centre
    ‪6 min drive‬
  • Thunder Bay, ON (YQT-Thunder Bay Intl.)
    ‪2 min drive‬

Room options

View all photos for Junior Room, 1 King Bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Junior Room, 1 King Bed

  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Bathtub, Pool View

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Bathtub, Pool View

  • 26.4 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds

  • 26 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Pool View

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Pool View

  • Sleeps 5
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds, Poolside

Desk, laptop workspace, blackout curtains, iron/ironing board

Superior Room, 2 Queen Beds, Poolside

  • Sleeps 4
  • 2 Queen Beds

View all photos for Business Room, Multiple Beds

Desk, laptop workspace, blackout curtains, iron/ironing board

Business Room, Multiple Beds

  • 28 sq m
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

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About this property

Superior Inn Hotel and Conference Centre Thunder Bay

Family-friendly hotel with a fitness center and a 24-hour front desk
This smoke-free hotel features an indoor pool, a restaurant, and a fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a conference center, and a hot tub are onsite. Change of towels is available on request.
Superior Inn Hotel and Conference Centre Thunder Bay offers 181 accommodations with coffee/tea makers and hair dryers. 37-inch flat-screen televisions come with premium cable channels. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and change of towels can be requested.

An indoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a waterslide and a fitness center.
Our customers tell us they can't get enough of the helpful staff at Superior Inn Hotel and Conference Centre Thunder Bay. During your stay, you'll be close to Redwood Park. Enjoy features like free WiFi in public areas and free self parking, plus an indoor pool.
  • Free WiFi (speed: 25+ Mbps)
  • Free self parking, extended parking, and RV/bus/truck parking
  • Enjoy a bite to eat at Lake and Spruce, a family restaurant with pool views
  • Splash around at the waterslide or swim in the indoor pool
  • Services include a porter, luggage storage, and wedding services
  • Onsite recreation includes a gym
  • Just a 5-minute drive from Lake Superior and a few minutes from International Friendship Garden
  • Pets welcome for a fee (restrictions apply)
Superior Inn Hotel and Conference Centre Thunder Bay offers its guests a children's pool, an indoor pool, a waterslide, and a hot tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 15070 square feet (1400 square meters) and includes a conference center. A fitness center, a vending machine, and multilingual staff are also featured at the family-friendly Superior Inn Hotel and Conference Centre Thunder Bay. Free self parking is available.

This 3-star Thunder Bay hotel is smoke free.

Lake and Spruce - Overlooking the pool, this family restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free extended parking on site
  • Motorhome/coach/lorry parking (free) on site

Food and drink

  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Lake and Spruce

Things to do

  • Children's pool
  • Fitness centre
  • Indoor pool
  • A hot tub

Family friendly

  • Children's pool
  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Mini-fridge
  • Water slide

Conveniences

  • ATM/banking services
  • Banquet hall
  • Free newspapers in reception
  • Vending machine

Guest services

  • 24-hour front desk
  • Change of towels (on request)
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Conference centre (15070 square feet of space)
  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Step-free path to entrance
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating

Bathroom

  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 37-inch flat-screen TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini fridge

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: CAD 85.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Christmas Eve and Christmas Day:
  • Bar/lounge
  • Dining venue(s)
The following facilities are closed on Monday, Tuesday, and Wednesday:
  • Children's pool
  • Indoor pool

Access methods

Staffed front desk

Pets

  • Pets: CAD 25 per accommodation (varies based on length of stay)
  • Maximum 2 pets
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 250.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 25 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out fee: CAD 85.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 9:00 AM to 10:00 PM.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Victoria Inn Hotel Thunder Bay
Victoria Thunder Bay
Victoria Inn Hotel Convention Centre Thunder Bay
Victoria Inn Hotel Convention Centre
Superior Conference Thunder
Victoria Inn Hotel Convention Centre
Superior Inn Hotel Conference Centre Thunder Bay
Superior Inn Hotel and Conference Centre Thunder Bay Hotel
Superior Inn Hotel and Conference Centre Thunder Bay Thunder Bay

Superior Inn Hotel and Conference Centre Thunder Bay Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 251 out of 1002 reviews
Rating 8 - Good. 319 out of 1002 reviews
Rating 6 - Okay. 204 out of 1002 reviews
Rating 4 - Poor. 123 out of 1002 reviews
Rating 2 - Terrible. 105 out of 1002 reviews

7.4/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Miranda

Travelled with family and small children
Liked: Staff & service
Room was right beside the emergency door, the alarm kept going off whenever someone opened it, which was constantly during the night and with two young children no one could get sleep
Stayed 1 night in Dec 2024

10/10 Excellent

rahul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for me
Stayed 1 night in Nov 2024

2/10 Terrible

David Albert

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Negative 20 degrees and NO heat in the room! Couldnt figure out all night what that whistling and humming was from...when i gave up at 530 am and decided to just head for the airport early (the room a frosty 55 degrees faranheit) i discovered that the casing that held the window-closing mechanism had a massive hole in it that was letting all the cold air in! Heater on the wall did not work at all and the casing on it was bent and broken. I would have left the room over the night but was too broken and tired to go through the hassle so i slept with pillows over me, when i did sleep, and towels on me to try to stay a little more comfortable. I wont risk staying here again.
Stayed 4 nights in Dec 2024

2/10 Terrible

Karen

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2024

4/10 Poor

Shawn

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Upon entering the room it smelled like someone filthy had been living in it for some time. It’s dark and dingy and the lights were flickering. The sink in the bathroom drained VERY slowly. Our heat didn’t work. The lobby and outdoors were full of zombies trying to bum cigarettes. The pool and slide need some serious TLC and cleaning. On the plus side, the bed was comfortable. I’d recommend you take your money and go elsewhere.
Stayed 1 night in Dec 2024

6/10 Okay

Maxime

Travelled with family
Liked: Cleanliness, staff & service
Walls are Paper Thin, A Lot of Noise Coming in the room, Rest was OK
Stayed 1 night in Dec 2024

4/10 Poor

Calder

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

Travis

Business traveller
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Walls are paper thin , only like 13 channels , there were doors to other rooms inside my room, ad said there was a walk in shower , there was not
Stayed 1 night in Dec 2024

4/10 Poor

Tracie

Travelled with family
Liked: Cleanliness
Liked the water slides...but had no idea it was only open on weekends.
Stayed 2 nights in Dec 2024

2/10 Terrible

Can

Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
The hallway has some bad smell. The carpet was dirty.
Stayed 1 night in Dec 2024

10/10 Excellent

Nick, Campbell River

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay at this property every time coming through Thunder Bay great value.
Stayed 1 night in Nov 2024

10/10 Excellent

Koona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Cortney

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place. Staff are amazing. Could do without the crowds outside the front door. All exits in building are alarmed except the front so you have to pass people to come and go.
Stayed 4 nights in Nov 2024

8/10 Good

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Dannis

Liked: Cleanliness, staff & service, property conditions & facilities
overall not too bad of a place
Stayed 1 night in Nov 2024

4/10 Poor

Katie

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Reserved a king suite with a pullout couch. Pullout couch was broken, when I called the front desk they informed me that most of their pullout couches are broken. They provided me with a cot. Thankfully the rest of our group didn’t come, there wouldn’t have been enough sleeping space. We got to the pool and they were closing it down to adjust the chlorine levels, they had 3 birthday parties going on and people poolside waiting for the pool to reopen, approx 30/45 mins. The main pool is quite cold. Room temperature was also cold, with no option to adjust it.
Stayed 1 night in Nov 2024

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great check in
Stayed 1 night in Nov 2024

10/10 Excellent

bedah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We been staying here over and over again. Kids love the pools and restaurants are nearby.
Stayed 2 nights in Nov 2024

2/10 Terrible

Hope

Disliked: Staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Doreen

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Nov 2024

10/10 Excellent

Doreen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Nov 2024

2/10 Terrible

Chantale

Travelled with family
Hotel did not have a reservation for us, even though I booked it about a week prior. They managed to find us a room but that made the check in a lot longer. The room had 2 sinks in the bathroom, one was completely clogged. The shower doors were off their hinges which made it difficult to take a shower & close the doors properly. A few different outlets didn’t work.
Stayed 1 night in Nov 2024

10/10 Excellent

Darrell

Liked: Cleanliness, property conditions & facilities
👍
Stayed 1 night in Nov 2024

6/10 Okay

Adam, Seven Persons

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
The heating control was inoperable in the room, and it was a pool side room so the window couldn’t open. The temp was like a sauna all night, complained to front desk and they gave us a box fan. All that did was recirculate the hot air around the room. The beds felt like they were older and needed to be swapped, they should probably get memory foam ones instead of coil spring ones.
Stayed 1 night in Nov 2024