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Sapphire Palms Motel

3.0 star property

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Photo gallery for Sapphire Palms Motel

Spa
Spa
Property entrance
Garden view
Reception hall

Reviews

7.2 out of 10
Good

Popular amenities

  • Spa
  • Pool
  • Housekeeping
  • Air conditioning
  • Kitchen
  • Parking included

Explore the area

Map
178-182 The Entrance Rd, The Entrance, NSW, 2261
  • The Entrance Ocean Baths
    ‪15 min walk‬
  • Blue Bay Beach
    ‪16 min walk‬
  • Toowoon Bay Beach
    ‪18 min walk‬

Room options

View all photos for Deluxe Queen Room Ground Floor - 1 Queen and 1 Single Bed

Deluxe Queen Room Ground Floor - 1 Queen and 1 Single Bed

Deluxe Queen Room Ground Floor - 1 Queen and 1 Single Bed

  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for King Room with Balcony (Upstairs Room)

King Room with Balcony (Upstairs Room)

King Room with Balcony (Upstairs Room)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Queen with Balcony Upstairs Room - 1 Queen and 1 Single Bed

Deluxe Queen with Balcony Upstairs Room - 1 Queen and 1 Single Bed

Deluxe Queen with Balcony Upstairs Room - 1 Queen and 1 Single Bed

  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Premium Triple Room

Minibar, desk, iron/ironing board, free WiFi

Premium Triple Room

  • 24 sq m
  • Sleeps 3
  • 1 Twin Bed and 1 Queen Bed

View all photos for Interconnecting Room Ground Floor - 2 Queen and 2 Single Bed

Minibar, desk, iron/ironing board, free WiFi

Interconnecting Room Ground Floor - 2 Queen and 2 Single Bed

  • 48 sq m
  • Sleeps 6
  • 2 Queen Beds and 2 Twin Beds

View all photos for Deluxe Family Room Ground Floor - 2 Queen and 1 Single Bed

Deluxe Family Room Ground Floor - 2 Queen and 1 Single Bed

Deluxe Family Room Ground Floor - 2 Queen and 1 Single Bed

  • 40 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Bed

View all photos for Large Family Room Upstairs Room - 2 Queen Bed and 1 Single Bed

Large Family Room Upstairs Room - 2 Queen Bed and 1 Single Bed

Large Family Room Upstairs Room - 2 Queen Bed and 1 Single Bed

  • 45 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Bed

View all photos for Family Room Ground Floor - 1 Queen and 2 Single Bed

Family Room Ground Floor - 1 Queen and 2 Single Bed

Family Room Ground Floor - 1 Queen and 2 Single Bed

  • 32 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Premium Room - Ground Floor - 1 Queen Bed and 1 Single Bed

Premium Room - Ground Floor - 1 Queen Bed and 1 Single Bed | View from room

Premium Room - Ground Floor - 1 Queen Bed and 1 Single Bed

  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Queen Room

Queen Room

Queen Room

  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

Sapphire Palms Motel

Motel with a full-service spa, near The Entrance Ocean Baths
This motel features a full-service spa, an outdoor pool, and a microwave in a common area. Free WiFi in public areas and free self parking are also provided. Other amenities include a refrigerator in a common area, a garden, and barbecue grills.
Sapphire Palms Motel offers 20 air-conditioned accommodations with minibars and shared/communal kitchens. Flat-screen televisions are featured in guestrooms.

Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the motel include a waterslide and an outdoor pool.
Guests can indulge in a pampering treatment at the motel's full-service spa. The spa is open daily.
During your stay at Sapphire Palms Motel, you'll be within walking distance of The Entrance Ocean Baths. Enjoy features like free WiFi in public areas and free self parking, plus a full-service spa.
  • Free WiFi (speed: 25+ Mbps)
  • Free self parking
  • Splash around at the waterslide or swim in the outdoor pool
  • Indulge in a treatment at the full-service spa
  • Amenities include a multilingual staff, a shared microwave, and a shared refrigerator
  • 15 minutes by foot from The Entrance Ocean Baths and a 2-minute drive from Wyrrabalong National Park
Sapphire Palms Motel offers its guests a full-service spa, a waterslide, and an outdoor pool. WiFi is free in public spaces. Barbecue grills, multilingual staff, and a garden are also featured at Sapphire Palms Motel. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star The Entrance motel.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Things to do

  • Full-service spa
  • Outdoor pool
  • Waterslide

Family friendly

  • In-room microwave
  • Mini-fridge
  • Outdoor pool
  • Waterslide

Conveniences

  • Limited-hour front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area

Full-service spa

  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Portable shower seat
  • Well-lit path to entrance

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Microwave
  • Mini-fridge
  • Minibar
  • Oven
  • Shared kitchen access
  • Toaster

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 2 percent for credit card payments
The front desk is open daily from 2:00 PM - 9:00 PM
The check-in location differs from the property location; go to: [corner of Boomerang and The Entrance Road]
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Guests driving to the property should contact this property in advance (e.g., directions)
For any questions, please contact the property using the information on the booking confirmation
This property does not provide towels for use at the pool, spa and beach.
Guests driving to the property should use the following address for GPS: 1 Boomerang Road, the Entrance, 2261.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of AUD 50 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 2:00 PM - 9:00 PM.
The check-in location differs from the property location. To check in, guests will need to go to corner of Boomerang and The Entrance Road
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Guests who plan to drive should contact this property in advance for more details (e.g., directions). For any questions, please contact the property using the information on the booking confirmation.
Guests who require a wheelchair-accessible room should book the Deluxe Queen Room Ground Floor room type and contact the property after booking to confirm.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Alcohol isn't served at Sapphire Palms Motel.

Property is also known as

Sapphire Palms Motel The Entrance
Sapphire Palms Motel
Sapphire Palms The Entrance
Sapphire Palms
Sapphire Palms Motel Motel
Sapphire Palms Motel The Entrance
Sapphire Palms Motel Motel The Entrance

Sapphire Palms Motel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 63 out of 264 reviews
Rating 8 - Good. 88 out of 264 reviews
Rating 6 - Okay. 65 out of 264 reviews
Rating 4 - Poor. 33 out of 264 reviews
Rating 2 - Terrible. 15 out of 264 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Darcy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and courteous reception.
Stayed 1 night in Dec 2024

8/10 Good

Kate

Stayed 1 night in Nov 2024

10/10 Excellent

Leire

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great value for money, Leo was very friendly and helpful. Close to all amenities. Club just down the road. Quiet area, this is our second time there will definitely be back ❤️❤️❤️
Stayed 1 night in Dec 2024

8/10 Good

Nathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff work hard to ensure you are looked after, nice property for what you pay.
Stayed 1 night in Nov 2024

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

4/10 Poor

Robert

Disliked: Staff & service, property conditions & facilities
Better Value Elsewhere
No value for money in this old unloved Motel. Don't let the pool and spa suck you in ,They are not that inviting. Better value elsewhere
Stayed 1 night in Nov 2024

8/10 Good

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel is old but quite well maintained. Clean but very basic. Convenient to the Entrance shops and eateries. Was a good place to rest your head every night.
Stayed 4 nights in Oct 2024

10/10 Excellent

Tracy

Stayed 2 nights in Oct 2024

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately the weather was not the best when I stayed so that I couldnt enjoy the pool which looked awesome. Staff were friendly. The water pressure in the shower wasn’t the best. The rooms are not soundproof so I could hear the conversation of the people in the room next to mine. Would stay again.
Stayed 1 night in Oct 2024

4/10 Poor

Kerryn

Travelled with partner
Disliked: Staff & service, amenities
Check in was not a very good experience. I had to wait for awhile before someone came to reception. In limited English I was asked if I’d booked in and asked for my ID. She kept asking if I’d booked and couldn’t match my ID with the booking and gave me a paper with someone else’s name. I told her it was not me and then she gave me the one with the right name and asked if it was me. I do not think she could actually read English, but the experience wasn’t very welcoming. In the room there was the bare minimum of things provided, including one tea towel with stains on it. The couch and chairs were also stained. I sat on a very old chair at the bench and I thought the chair was going to collapse underneath me as it was so wobbly. The shower was terrible with only a trickle of water coming out and suddenly went very cold and then very hot. The only good thing was that the bed was comfortable. If you want a budget motel then I guess you get what you pay for, but at least a clean tea towel and a decent chair would be good.
Stayed 1 night in Sep 2024

6/10 Okay

Helen

Liked: Cleanliness, staff & service
Generally okay
Stayed 1 night in Sep 2024

10/10 Excellent

Elsie

Liked: Amenities
Clean and tidy
Stayed 2 nights in Aug 2024

2/10 Terrible

Katrina

Disliked: Staff & service
Stayed 1 night in Jul 2024

6/10 Okay

Fiona

Old noisy and smelly
Stayed 1 night in Apr 2024

10/10 Excellent

Deborah

Stayed 1 night in Mar 2024

4/10 Poor

Sandy

Disliked: Staff & service, property conditions & facilities
No lounge as advertised. No plates or cutlery. Not enough power points for the appliances.
Stayed 5 nights in Apr 2024

6/10 Okay

Pauline

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Kath

Travelled with group
It was a bit smelly in bathroom as the exhaust fan wasn't attached. It was sort of grungy but it housed 3 adults with relative ease and didn't cost the earth.
Stayed 2 nights in Mar 2024

8/10 Good

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Had to park car at back of unit .
Stayed 2 nights in Feb 2024

6/10 Okay

Ray

The parking situation for Unit 4 and the other two side parks is a joke. That area I got allocated for Unit 4 was disgraceful and if I had a larger car I would have been in trouble. You need to find three new parking spaces and prioritise those who are staying over the guest parking ASAP
Stayed 1 night in Feb 2024

10/10 Excellent

Mary

Stayed 1 night in Feb 2024

6/10 Okay

Christine

Travelled with partner
Liked: Staff & service
Unfortunately on arrival we noticed ants were crawling on the yop of our fridge. Morning 1 of 2 the toilet was blocked. We notified reception staff of the problems. They came to check them out. They advised ants and toilet would be fixed whilst we were out. Staff contacted us later in the day not sure if things were fixed, so they gave us another room to move to. When back to our room , we first noticed our room door had been left open. NOT HAPPY AT ALL., then noticed ants had not been treated as there we still visible and toilet had not been fixed. We made the reception staff aware of the door having been left open, ants and the toilet not being attended to. On a positive , none of our belongings had been taken. We transferred rooms and had no further issues. Another positive was having air-conditioning and a pool and spa to be able to relax in.
Stayed 2 nights in Feb 2024

8/10 Good

Leonard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very pleasant and my daughter loved the pool area.
Stayed 2 nights in Jan 2024

8/10 Good

Justin

Stayed 1 night in Jan 2024