4/10 Poor
Hedda L C., Charlottesville VA
15 Dec 2024
Liked: Cleanliness
Lovely property on beach that unfortunately adjoined a very active construction site
Check in went smoothly-soon found that hot water wasn't working, lights/fans, bathroom doors locked folks in vs out, some AC was freezing up and exterior keys did not work and the bottom of the dishwasher looked like a science project. Contacted the property manager and they had folks there the next day attending to the issues. Why wasn't this checked before a party of 11 checks in?
Staff during the stay was attentive, polite and responsive.
The property photos show a beautiful house next to treed area. In fact there is another house, in the very early stages of heavy construction, sharing a wall with the property.
Before 6AM, the hammering and metal cutting began. It intensified during the day including equipment with back up horns.I contacted the owner and he seemed genuinely unaware of this.
We moved from the master suite to a small bedroom off the pool on the other side. Family not so lucky.
The owner asked the property manager to see if the crews could keep the noise down. Noise would sometimes diminish some and then start again throughout the stay. We had to often leave the pool area to get away from it.
At around midpoint of our stay the owner offered to refund our money and have the property manager work with us to find other accommodations;this was not a good choice for a party of 11 with children, I advised we would tough it out but expected some adjustment.The offer conveyed by manager was frankly inadequate, with offensive terms relative to our review.
Hedda L C.
Stayed 7 nights in Nov 2024