2/10 Terrible
Sheb
2 Oct 2024
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
the nighttime associate Marcy is amazing. Both Expedia and Europa let us down, not only does Expedia not identify the difference between the villas and a grandma looking house off property up a hill that you have to drive through to get there. But we were told about the hot tub and my personal favorite a hammock. Room walls paper thin, I could hear our neighbors talking. Went outside I sat on the 300lb -500lb max 3 person hammock and it was so used and torn i hit straight to the bottom of my tailbone on the metal. I told the women (not Marcy) in the grandma house up the road from the action that this needs to be taken down immediately as a lot of their guests are elderly and then they will end up with God knows what type of injury. She started me she said thank you 30 minutes later it’s still not had been taken down. we went ahead and removed it because we don’t want to see anyone get hurt, went to the front desk at the main village which you drive to in the pitch black as we had dinner reservations. we let them know that we are leaving the property and about the ham situation. They offered me medical attention. I said no I’m OK but it’s concerning that your staff didn’t jump all over that , we then advise we were leaving as Expedia did not differentiate between being on property and off property. The problem is neither side will give us a refund. We were looking forward to going back to Europa and staying in the villas. Not now
Sheb
Stayed 1 night in Sep 2024