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Borneo Royale Hotel

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Borneo Royale Hotel

Front of property
Lobby sitting area
Lounge
In-room safe, desk, iron/ironing board, free WiFi
In-room safe, desk, iron/ironing board, free WiFi

Reviews

7.0 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Parking included
    Parking included
  • Laundry
    Laundry
  • Gym
    Gym
  • Air conditioning
    Air conditioning
  • Housekeeping
    Housekeeping

Explore the area

Map
Mile 1, Jalan Kuhara, Tawau, Sabah, 91000
  • St. Patrick's Anglican Church
    16 min walk
  • Al-Kauthar Mosque
    18 min walk
  • Bukit Gemok Forest Reserve
    18 min walk
  • Tawau (TWU)
    27 min drive

Room options

View all photos for Deluxe Double Room Single Use

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Double Room Single Use

  • 27 sq m
  • Sea view
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Double Room

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Double Room

  • 27 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Double Room Single Use

In-room safe, desk, iron/ironing board, free WiFi

Superior Double Room Single Use

  • City view
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Double Room

In-room safe, desk, iron/ironing board, free WiFi

Superior Double Room

  • 26 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite Single Use

In-room safe, desk, iron/ironing board, free WiFi

Junior Suite Single Use

  • 46 sq m
  • Sleeps 1
  • 1 King Bed

Royale Deluxe

  • Sleeps 2
  • 1 Double Bed

Royale Deluxe Double

  • 27 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite

In-room safe, desk, iron/ironing board, free WiFi

Junior Suite

  • 46 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Royale Deluxe Double Room Single Use

  • 27 sq m
  • Sea view
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

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About this property

Borneo Royale Hotel

Hotel in Tawau with a full-service spa and a fitness center
This smoke-free hotel features a full-service spa, a restaurant, and a fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite.
Borneo Royale Hotel offers 180 air-conditioned accommodations with safes and complimentary bottled water. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers with rainfall showerheads, slippers, bidets, and complimentary toiletries.

This Tawau hotel provides complimentary wired and wireless Internet access. LCD televisions come with satellite channels. Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include a sauna and a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.
During your stay at Borneo Royale Hotel, you'll be within walking distance of St. Patrick's Anglican Church. Features include free WiFi in public areas and free self parking, plus a full-service spa.
  • Free WiFi and wired Internet
  • Free self parking
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • Indulge with massages at the spa
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a gym and a sauna
  • Just a 1-minute drive from St. Patrick's Anglican Church and a few minutes from Al-Kauthar Mosque
  • Airport shuttle service available for a fee
Borneo Royale Hotel offers its guests a full-service spa, a sauna, and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

There are 6 meeting rooms available. The business-friendly Borneo Royale Hotel also features concierge services, complimentary newspapers in the lobby, and laundry facilities. An airport shuttle (available on request) is available for a fee. Self parking is free.

This 4-star Tawau hotel is smoke free.

Borneo Royale Hotel has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free uncovered self-parking on site
  • Return airport shuttle (surcharge) from 7:30 AM to 6:00 PM
  • Airport shuttle on request

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • Fitness centre
  • Full-service spa
  • Sauna
  • Shopping

Family friendly

  • Corner/local shop
  • Laundry facilities
  • Fridge
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Wedding services

Business services

  • Computer station
  • Conference centre
  • Meeting rooms - 6

Spa

  • Massages
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Bath or shower
  • Bidet
  • Free toiletries
  • Hairdryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Towels

Entertainment

  • LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Fridge

More

  • Desk
  • Iron/ironing board
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The host will greet guests on arrival
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Borneo Royale Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 60.0 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MYR 50 per person (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 60.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Guests arriving after 4:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. The host will greet guests on arrival.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Promenade Hotel Tawau
Promenade Tawau
Promenade Hotel Tawau Sabah
Borneo Royale Hotel Hotel
Borneo Royale Hotel Tawau
Borneo Royale Hotel Hotel Tawau

Borneo Royale Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 30 out of 181 reviews" "
Rating 8 - Good. 73 out of 181 reviews" "
Rating 6 - Okay. 40 out of 181 reviews" "
Rating 4 - Poor. 24 out of 181 reviews" "
Rating 2 - Terrible. 14 out of 181 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Lan Shiun

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Dated hotel and some facilities need some update
Stayed 3 nights in Jun 2024

8/10 Good

Katharina

Liked: Staff & service
Disliked: Cleanliness, amenities
Good place to sleep before catching a morning flight. Rooms need updating, not a single picture on the wall and dubious stains on the carpets give an eerie vibe. Was going to make a cup of tea but the kettle had exposed wires. Staff were friendly and there is a bar and restaurant and 24 hour convenience store on site. If you’re expecting the Ritz this ain’t it, but if you want an affordable place to rest your head near the airport i would recommend. Plus the beds were so comfy, one of the best sleeps I’ve had in ages!
Stayed 1 night in Jun 2024

6/10 Okay

Chung Yee

Business traveller
Disliked: Cleanliness, property conditions & facilities
Broken, even a place to keep my soap during shower also do t have
Stayed 3 nights in Jun 2024

10/10 Excellent

Chung Yee

Business traveller
Liked: Cleanliness, staff & service
The Sauna and steam room are out of order
Stayed 4 nights in May 2024

6/10 Okay

Anders

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Its okay
The hotel staff was very friendly but the hotel is a bit old and it is all around. Our phone didn't work and the bathroom was never totally clean. That being said we liked the breakfast very much and no bad word on the restaurant
Stayed 4 nights in Jan 2024

8/10 Good

Dolatkanoo

Stayed 3 nights in Jan 2024

6/10 Okay

khairul

Stayed 1 night in Sep 2023

6/10 Okay

Suryana

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The property is pretty old. The rooms carpet were quite dirty, and some towels were really old and torn. The rubber edges of the shower area were black.
Stayed 1 night in Jul 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Love the gym and sauna
The room condition was just ok. Carpet full with iron mark because their dont provide iron board in the room. You have to request for. The one i receive not function well. The only why i choose this hotel because it have gym, jacuzi and sauna which i love to spend time there. I hope service to be improve.
Stayed 2 nights in Aug 2022

2/10 Terrible

Pik Boon, Puchong

Business traveller, Travelled with group
Disliked: Cleanliness, property conditions & facilities
Rundown and no sound insulation, can clearly here next door
Stayed 2 nights in Aug 2022

10/10 Excellent

Alwaleed, Doha

Stayed 1 night in Jul 2022

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Stay acceptable
This is my firstime stay at the hotel after 2 years. The room not that quite mantained as before when it was under promenade but still good for stay. The bathroom especially shower side please get rid the mold at the wall. Breakfast also good and acceptable. The reason why i will stay again at this hotel because their have the gym facilities and sauna. But please repair some gym equipment and also the jacuzi.
Stayed 3 nights in Jul 2022

8/10 Good

Ahmad Shah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

4/10 Poor

Grace

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Jaspal Kaur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

8/10 Good

Andy

Travelled with family
Good condition but old hotel near to town area.
Stayed 1 night in Nov 2021

4/10 Poor

Chung Yee

Stayed 2 nights in Nov 2021

10/10 Excellent

mohd safarin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Stayed 2 nights in Mar 2021

4/10 Poor

Verified traveller

Travelled with family, Business traveller
I dont' have my RM50 deposit back. No receipt issue by hotel.
Stayed 1 night in Aug 2020

8/10 Good

Jacob

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and good room service. Clean room, free parking & good location.
Stayed 1 night in May 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sightseeing..
Comfort n relaxing..nice bed..pillow soft ..ok
Stayed 2 nights in Feb 2020

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
i dont think its 4 star hotel we stay at the room that relly medium condition
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Dull & smelly
Got smelly room and towel because the room was not cleaned well. Breakfast was just so-so. Doesn't have many choices. Located a bit far from city center.
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The view was the best part of this property but the rooms are very dated and not the cleanest.
Stayed 1 night in Nov 2019