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"We stayed here for one night, mainly because there was not much of a difference between the park entrance ticket and one night fare. The hotel restaur ... " More
14 Jul 2022 by Devi
Dear Steeve, Thank you for taking the time to tell us about your stay experience. I am sorry that your experience did not meet your expectations, please allow me to express sincerest apologies. Your feedback is very important to us, and I am saddened to hear the condition of the room and the issue found. Please rest assured that we are taking appropriate measure to address the problem and prevent any future occurrences. We appreciate the time you took to share your concern, and it is our hope that you give us opportunity to serve you better in the future.
In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.
Mason Elephant Lodge offers its guests an outdoor pool and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces. There's an onsite business centre. Spa services, a terrace, and gift shops/newsstands are also featured at the luxury Mason Elephant Lodge. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Free self parking is available. This 4.5-star Taro resort is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Mason Elephant Lodge offers 25 air-conditioned accommodations with minibars and a safe. Rooms open to balconies or patios. 32-inch LCD televisions come with satellite channels. Bathrooms include a shower, dressing gowns, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.
The resort hosts a free manager's reception daily.
Park Restaurant – Overlooking the garden, this restaurant specialises in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Mammoth Head Bar – Overlooking the pool, this café only serves breakfast. Guests can enjoy drinks at the bar. Open daily.
Ivory Cafe – Overlooking the garden, this café specialises in international cuisine and only serves light fare. Open daily.
24-hour room service is available.
Recreational amenities at the resort include an outdoor pool and a fitness centre.
Children aged under 12 years old are not allowed in the fitness facility without adult supervision.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves by indulging in the on-site spa services. There are 5 treatment rooms including rooms for couples. Services include facials, body scrubs, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. If you are planning to arrive after noon, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Mason Elephant Lodge offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and cash.
For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
