6/10 Okay
Neil J.
7 Mar 2025
Minnesota Nice
I booked this property in August 2024.Shortly after booking, the site was hit with 2 hurricanes. I checked with the host twice and was assured the property damage would be fixed when we arrived in February. In January, the site said that the property was being offered at 50% off because of ongoing repairs. I contacted the host for third time and was assured that the property would be 100% by the time we arrived. Two days before our arrival, I got a message from the host saying that repairs were not completed, and she offered us a 50% discount for days that workers were there. I had eight people including two grandkids arriving in two days, short notice to try to find another place. We arrived on Saturday and found an industrial size air compressor in the driveway. Hoses led from the compressor to the back yard. A 4' wide by 6' deep trench/hole was by the whole canal. Materials were on both sides. After picking up cords,nails,screws, we enjoyed the pool on Sunday, dock area was not accessible. On Monday, workers started the jack hammer to put in the sea wall. We had to leave for the day. Same on Tuesday. We called the host, she agreed to let us out of the contract and we understood that we would be reimbursed for all 9 days not used. VRBO did not want to refund fees. After many phone calls with the host and agents, a supervisor called with VRBO's final offer which was more than the original offer but not full compensation.We don't feel we were treated fairly and are not happy
Neil J.
Stayed 5 nights in Feb 2025