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18 Jan 2017 by Jocelyn Heng
Dear Chris, It was a pleasure for us to have you staying at Banyan Tree Macau, and even more to hear that we have exceeded your expectations during your stay. Your praises are extremely encouraging to our associates, and motivate us to improve ourselves in every possible way. Thank you and we look forward to welcoming you again in the near future. Best Regards,
The following facilities are closed seasonally each year. They will be closed from 25 November to 28 March:
Banyan Tree Macau offers its guests a full-service spa, a complimentary water park, and a lazy river. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. Business amenities include a business centre and limo/town car service. An indoor pool, a seasonal outdoor pool, and a health club are also featured at the luxury Banyan Tree Macau. A roundtrip airport shuttle is free at scheduled times. Free self parking is available. This 5-star Taipa hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Banyan Tree Macau offers 256 air-conditioned accommodations with free minibar items and a safe. This individually decorated and furnished accommodation has separate sitting areas. Beds feature premium bedding. LCD televisions come with pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath, dressing gowns, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
For a fee, guests can enjoy a local cuisine breakfast daily from 7:00 AM to 10:30 AM.
Saffron – This restaurant specialises in Thai cuisine.
24-hour room service is available.
A health club and a complimentary water park with a lazy river and waterslides are featured at the hotel. An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness centre.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, sports massages, Swedish massages and facials. The spa is equipped with a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Special check-in instructions:
To make arrangements for check-in, please contact the property ahead of time using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
According to Macau Law No. 16/2021, visitors are required to provide the incoming passenger card issued while clearing immigration. If the card could not be provided, guests are not allowed to stay.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests must present the credit card used to book their reservation at check-in. The hotel reserves the right to cancel the reservation if this condition is not met.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve rollaway/extra beds. This property accepts Visa, Mastercard, American Express and JCB International. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
