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Mercure Siracusa Prometeo

4.0 star property

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Photo gallery for Mercure Siracusa Prometeo

Terrace/patio
Body treatments, body scrubs, facials, massage/treatment rooms
Body treatments, body scrubs, facials, massage/treatment rooms
Property amenity
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Gym
  • Parking available
  • Breakfast available
  • Spa
  • Pool

Explore the area

Map
Viale Teracati 20, Syracuse, SR, 96100
  • Archaeological Park of Neapolis
    ‪7 min walk‬
  • Greek Theatre of Syracuse
    ‪8 min walk‬
  • Lungomare di Ortigia
    ‪4 min drive‬
  • Catania (CTA-Fontanarossa)
    ‪46 min drive‬

Room options

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

  • 19 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Room, 1 Double Bed

Executive Room, 1 Double Bed

Executive Room, 1 Double Bed

  • 30 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Single Bed

Standard Room, 1 Single Bed

Standard Room, 1 Single Bed

  • 13 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

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About this property

Mercure Siracusa Prometeo

Hotel in Syracuse with a full-service spa and a 24-hour fitness center
This smoke-free hotel features a full-service spa, an outdoor pool, and a restaurant. WiFi in public areas is free. Additionally, a 24-hour fitness center, a bar/lounge, and a poolside bar are onsite. Housekeeping is available on request.
Mercure Siracusa Prometeo offers 93 accommodations with minibars and safes. Beds feature premium bedding. Televisions come with satellite channels. Bathrooms include bidets and hair dryers.

This Syracuse hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms. Services include facials, body scrubs, body treatments, and manicures and pedicures.
Our customers tell us they can't get enough of the helpful staff at Mercure Siracusa Prometeo. During your stay, you're just a quick walk from Roman Amphitheatre of Syracuse. Enjoy features like free WiFi in public areas, plus a full-service spa and an outdoor pool.
  • Free WiFi and wired Internet
  • Options for a bite to eat or a refreshing drink include a coffee shop, a restaurant, a poolside bar, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the outdoor pool
  • Indulge with body scrubs, facials, or manicures and pedicures at the spa
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a 24-hour gym, a steam room, and a sauna
  • Just a 5-minute walk from Roman Amphitheatre of Syracuse and 5 minutes by foot from San Nicolo dei Cordari
  • Airport shuttle service available for a fee
Mercure Siracusa Prometeo offers its guests a full-service spa, an outdoor pool, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are free in public spaces.

Business amenities include a business center, meeting rooms, and limo/town car service. A 24-hour fitness center, a rooftop terrace, and spa services are also featured at the business-friendly Mercure Siracusa Prometeo. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

This 4-star Syracuse hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.
Dionisio Bistrot - This restaurant serves brunch and dinner.
Room service (during limited hours) is available.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Limo/town car service
  • Parking on site (EUR 10 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; EUR 7 to 18 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Dionisio Bistrot

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Full-service spa
  • Outdoor pool
  • Personal motorised watercraft
  • Sauna
  • Ski storage
  • Steam room
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • Body scrubs
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Hair dryer
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board on request
  • LED lighting
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between December 20 and January 12.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 30.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 5.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 7 to 18 per person
  • Airport shuttle fee: EUR 90 per vehicle
  • Self parking fee: EUR 10 per day
  • Rollaway bed fee: EUR 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses solar energy
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.
Property Registration Number IT089017A1HWAYLUVH

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Mercure Siracusa
Mercure Siracusa Prometeo
Mercure Siracusa Prometeo Hotel
Mercure Siracusa Prometeo Hotel Syracuse
Mercure Siracusa Prometeo Syracuse
Hotel Mercure Siracusa Prometeo Sicily/Syracuse, Italy
Mercure Hotel Syracuse
Mercure Siracusa Prometeo Syr
Mercure Siracusa Prometeo Hotel
Mercure Siracusa Prometeo Syracuse
Mercure Siracusa Prometeo Hotel Syracuse

Mercure Siracusa Prometeo Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 243 out of 444 reviews
Rating 8 - Good. 167 out of 444 reviews
Rating 6 - Okay. 24 out of 444 reviews
Rating 4 - Poor. 5 out of 444 reviews
Rating 2 - Terrible. 5 out of 444 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Michelina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

8/10 Good

Irene

Stayed 2 nights in Oct 2024

8/10 Good

Erika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 4 nights in Oct 2024

10/10 Excellent

andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

Michael

Liked: Cleanliness, room comfort
Syracusa Hotel Review
The hotel is nice but is on the norther outskirts of the town in a mainly residential area. I was looking forward to using the gym and sauna but the gym was poorly stocked and the sauna could only be used as part of a spa package minimum of €40 per time so that was a let down and not in the description. Breakfast was very good with a range of choices and the 6th floor pool was nice to have for a late afternoon chill out after touring in the day.
Stayed 5 nights in Oct 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Comfortable and clean. Great staff. WiFi is not good. I selected this hotel because it advertised high-speed internet which I needed for a business meeting. It was terrible- I could not open some necessary pages. I had Zoom with no camera to reduce bandwidth and the transmission was still “garbled” both ways.
Stayed 1 night in Oct 2024

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and good room
Stayed 2 nights in Oct 2024

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop pool, restaurant and bar were welcoming and staff friendly. Great way to spend an afternoon/evening. Easy walk to Ortigia from hotel so it was convenient to leave our car at the hotel and visit Ortigia on foot.
Stayed 1 night in Oct 2024

6/10 Okay

Nick

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Clean and tidy and affordable location. Don’t come prepared to be WOW’ed by friendly service though, 5/6 staff including the reception and bar came across as very abrupt and borderline rude.
Stayed 1 night in Sep 2024

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Philippe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very very helpful. Sylvia , Umberto and Simon.
Stayed 3 nights in Sep 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a little out of town but, there are buses you can catch and its only a 20min walk in. The pool was lovely and the bar staff were excellent! Great cocktails! Beds very comfortable.
Stayed 3 nights in Sep 2024

8/10 Good

Helen

Travelled with group
Large comfortable room. Poor space around the pool. Expensive drinks. Poor breakfast. Good position but a bit out from the town.
Stayed 3 nights in Sep 2024

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel: perfectly located, clean and safe. We enjoyed breakfasts on the roof top terrace.
Stayed 3 nights in Sep 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Extremely good location near the archaeological park. Very helpful staff.
Stayed 7 nights in Aug 2024

8/10 Good

Caitlyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this is a great hotel, we really enjoyed being able to use the pool. It is about a 25 min walk to the square but it is downhill. I would stay here again.
Stayed 3 nights in Sep 2024

6/10 Okay

Mark

Travelled with partner
Liked: Cleanliness
Would not choose again and if information was clearer about property and vicinity
Stayed 3 nights in Aug 2024

8/10 Good

Zofia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Leanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, wide range for breakfast including Sicilian delicacies and a great rooftop pool and bar. Quite far out from Ortigia (30 minute walk).
Stayed 1 night in Aug 2024

4/10 Poor

John

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
The room was very noisy and felt old and in.need of refurbishment. Every sound from rooms above and on the same floor could be heard despite the room being advertised as soundproofed.
Stayed 3 nights in Jul 2024

10/10 Excellent

Caroline

Stayed 3 nights in Jul 2024

2/10 Terrible

Claudia

Disliked: Cleanliness, staff & service, property conditions & facilities
Our room had bedbugs and I was bitten about 50 times. It's ruined our vacation. We spent all day doing expensive laundry rather than enjoying Syracuse. The hotel offered to change rooms but no compensation for the cost of the laundry, suffering or lost time. I'm likely going to have scars from this. It's truly awful. AVOID Update: to rectify the situation they offered loyalty points for a future stay, which I refused. They gave me a refund of $115 instead, which was for 1 night, plus a couple of free meals at the hotel bar. Laundry cost 60E plus several hours in the heat. Not worth it.
Stayed 2 nights in Jun 2024

8/10 Good

Luz, Miami Beach

Stayed 1 night in May 2024