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Hotel Sylva

2.0 star property

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Photo gallery for Hotel Sylva

Signature Double Room
Exterior
Lobby
50-inch Smart TV with digital channels
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

Map
756 W Main St, Sylva, NC, 28779
  • Harris Regional Hospital
    ‪4 min drive‬
  • Western Carolina University
    ‪15 min drive‬
  • Harrahs Cherokee Casino
    ‪20 min drive‬

Room options

View all photos for Signature Room

Signature Room

Signature Room

  • Sleeps 2
  • 1 King Bed

View all photos for Signature Double Room

Signature Double Room

Signature Double Room

  • Sleeps 4
  • 2 Queen Beds

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About this property

Hotel Sylva

Hotel in Sylva with free parking
This smoke-free hotel features express check-out, a TV in a common area, and free self parking. Housekeeping is available on request.
Hotel Sylva offers 35 air-conditioned accommodations with minibars and hair dryers. 50-inch Smart televisions come with digital channels. Bathrooms include showers.

This Sylva hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and desk chairs. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

During your stay at Hotel Sylva, you're just a quick walk from Nantahala National Forest. Features include free self parking.
  • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free self parking
  • Amenities include TV in a common area
  • Steps from Nantahala National Forest and 4 minutes by foot from Poteet Memorial Park
  • Cats and dogs welcome for a fee (restrictions apply)
As a guest of Hotel Sylva, you'll find express check-out and a television in a common area. The front desk is open around the clock. Self parking is free.

This Sylva hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Things to do

  • TV in common areas

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Outdoors

  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Minimum check-in age: 25

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 25
Express check-out available

Special check-in instructions

The front desk is open Sunday - Thursday (9:00 AM - 6:00 PM) and Friday - Saturday (7:00 AM - 9:00 PM)
Guests will receive lockbox information

Access methods

Staffed front desk, lockbox

Pets

  • Pets: USD 60 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 60 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 60 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out fee: USD 25 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property's front desk is open during the following times:
  • Sunday - Thursday: 9:00 AM - 6:00 PM
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Sylva Hotel
Hotel Sylva Sylva
Hotel Sylva Hotel Sylva

Hotel Sylva Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 55 out of 70 reviews
Rating 8 - Good. 9 out of 70 reviews
Rating 6 - Okay. 6 out of 70 reviews
Rating 4 - Poor. 0 out of 70 reviews
Rating 2 - Terrible. 0 out of 70 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

8.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great place! Love that they rehabilitated an old hotel and kept it running. Recomend them putting irons in the rooms
Stayed 1 night in Dec 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a wonderful part of town.
Great hotel, very clean, everything worked. Could not be more pleased. Walking distance to multiple restaurants and breweries. We highly recommend it
Stayed 2 nights in Dec 2024

10/10 Excellent

Anne, Hot Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Slyva was perfect in every way. Kind, helpful and professional staff; ideal location in a gorgeous town with incredible restaurants, breweries, coffee shops, bookstores, bars; walkable to everything, even churches! Do NOT miss this perfect hotel in this quaint, fun town! Thank you, Hotel Sylva!
Stayed 4 nights in Dec 2024

6/10 Okay

Renee

Just average
Really liked this hotel the first time i stayed, but not as much the second time. First room they tried to put me in was tiny and overlooked a stairwell and garbage. I kepy trying to check into the wrong room the second room they put me in so it took a fee tries. HVAC was really loud. Frig smelled. I would have stayed another night, but wasn't feeling it.
Stayed 1 night in Dec 2024

10/10 Excellent

Charlie

Stayed 1 night in Dec 2024

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Gem in Sylva NC
Absolutely love this place - newly remodeled and so clean and comfortable. Perfect for our one night stay. Convenient to shops and restaurants. The staff is fabulous. We will be back. Thank you!
Stayed 1 night in Dec 2024

10/10 Excellent

Dave

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is on a busy street so there was street noise but it was convenient and right across the street from the county courthouse which was beautifully decorated for Christmas!
Stayed 2 nights in Dec 2024

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small town at its best!!
Amazing little hotel with a great view of Downtown Sylva. Easy walk to dining and shops. Great service they even called us after hours when we needed to add a night.
Stayed 2 nights in Dec 2024

8/10 Good

Shannon

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heart of Sylva
Comfortable, clean, convenient.
Hotel Sylva on left at foot of Jackson Cty Library
Stayed 1 night in Nov 2024

10/10 Excellent

Francene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoy
Stayed 1 night in Nov 2024

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Really nice hotel that seems to have been recently renovated. We love the NC mountain towns and this was our first time spending a few days in Sylva. It’s right downtown so you can easily walk to the stores. Only issue we had was the downstairs neighbor was a bit sketchy. Cars and people showing up at all times of the day and night, going in and out of the room. Hotel staff addressed it quickly and professionally which we appreciated.
Stayed 2 nights in Nov 2024

10/10 Excellent

Amy

Travelled with family
We love Hotel Sylva! Fantastic location, always clean and the best staff!
Stayed 1 night in Nov 2024

10/10 Excellent

Robert, Thomasville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location. Older property thoughtfully remodeled. Great staff.
Stayed 2 nights in Nov 2024

6/10 Okay

Diana

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
It's not the first time staying there and I was disappointed this time because when it was time to shower (around 10 pm) I found several hairs in the shower, which is very disgusting to me. Also, the light (which was off) in the bathroom began to flicker and was hard to fall asleep, even with the closed door. I eventually fell asleep and when I woke up the light was fine, so I did not say anything about because it was no longer doing it. I really enjoy the area and always stay here, but my expectations were not met this time around. Next time I'll make it a point to inspect the room as soon as I arrive so that I can notify the front desk of any issues.
Stayed 2 nights in Nov 2024

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Located in the heart of Sylva’s downtown!
Hotel is located in downtown Sylva great location and the bot has been remodeled and looks and feels new!
Stayed 1 night in Nov 2024

10/10 Excellent

Joslyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Room
The other place I usually stay at has pillows I don't like so I bring my own, and the heater/AC unit is very loud, and I've found bugs, and the carpet is a bit ragged. In contrast, Hotel Sylva's bed and pillows are very comfortable and the heater/AC unit is quiet, and no bugs and no carpet. My parking space to the ground floor room made "moving in" very quick and easy. I didn't watch TV, but I turned it on before I left and it looked like there are a lot of viewing options and a quality TV. I was impressed with the black "Makeup" cloths. I usually bring my own because I hate to leave makeup on white cloths at hotels. It is nice not to have to travel home with a wet cloth. The coffee in the lobby smelled good. They don't have someone in the lobby 24 hours per day. The worst part of my stay was exiting the parking lot. Because of a parked truck, there was absolutely no line of sight for any oncoming traffic in the one-way Mill Street. One has to turn left. Earlier in the morning, I heard a long car horn blow, so someone may have had the same problem and almost had an accident. We tried out the rocking chairs which were great. There are pretty rose bushes to look at. Know there is some road noise, and the view for some rooms is of parked vehicles. I wish the parking spaces next to the hotel (reserved lot for Fusion) were available at night. Yet, this is a nice place to stay.
Stayed 1 night in Oct 2024

10/10 Excellent

Keegan

Travelled with family
My only complaint was the shower water pressure which I feel is pretty typical for hotels. The room was gorgeous, beds and pillows were super comfy. They had a lock box for me to pick up my key since after hours and it didn’t work, I contacted the after hours and within 10 minutes I was in my room. I will definitely be staying again if I’m in need of a room in the area.
Stayed 1 night in Oct 2024

6/10 Okay

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cramped but comfortable
The room was a little cramp but otherwise comfortable. Needed a bigger refrigerator and getting the hot water in the shower faster would have been great. I am just used to having hot water in seconds rather than minutes. The little round table was in the way more than anything else.
Stayed 4 nights in Oct 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy key pick up
Stayed 1 night in Oct 2024

10/10 Excellent

Ivon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel.
Stayed 1 night in Oct 2024

10/10 Excellent

Jane, Frankfort

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Sylva is a hidden gem. Never felt more welcome or had the best experience from a hotel before. I wish this was a chain so I could take them everywhere I go
Stayed 1 night in Oct 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Sep 2024