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Sydney Central Hotel managed by The Ascott Limited

4.0 star property
VIP Access

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Photo gallery for Sydney Central Hotel managed by The Ascott Limited

Exterior
Reception
Outdoor pool, open 6:00 AM to 10:00 PM, pool loungers
Reception
Superior Twin Room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

Map
169-179 Thomas Street, Haymarket, NSW, 2000
  • Capitol Theatre
    ‪7 min walk‬
  • International Convention Centre Sydney
    ‪11 min walk‬
  • Circular Quay
    ‪6 min drive‬
  • Sydney, NSW (SYD-Kingsford Smith Intl.)
    ‪22 min drive‬
VIP Access
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  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Executive Room

Minibar, in-room safe, desk, laptop workspace

Executive Room

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Twin Room

Executive Twin Room

Executive Twin Room

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room

Superior Room

Superior Room

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room

Executive Room

Executive Room

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Suite

Premier Suite

Premier Suite

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property

Mercure Sydney

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.3 out of 5, Excellent, (1072)
The price is €174
for 1 room
includes taxes & fees
7 May - 8 May
Mercure Sydney

About this property

Sydney Central Hotel managed by The Ascott Limited

Hotel with a 24-hour fitness center, a short walk to Capitol Theatre
An outdoor pool, a restaurant, and a 24-hour fitness center are available at this hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a coffee shop/cafe, and self parking. Housekeeping is available on request.
Sydney Central Hotel managed by The Ascott Limited offers 255 air-conditioned accommodations with minibars and safes. A pillow menu is available. LCD televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Sydney hotel provides complimentary wired Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Sydney Central Hotel managed by The Ascott Limited. During your stay, you're just a quick walk from Capitol Theatre. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi and wired Internet in some public areas
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • Full breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym and bike rentals
  • Guests really like the accommodations for the cleanliness and spaciousness
  • Within a 10-minute walk of Capitol Theatre and World Square Shopping Centre
Sydney Central Hotel managed by The Ascott Limited offers its guests an outdoor pool and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

Business amenities include a business center and 12 meeting rooms. Event space at this hotel measures 2960 square feet (275 square meters) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Sydney Central Hotel managed by The Ascott Limited. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Sydney hotel.

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM and 10:30 AM.
Thomas St Kitchen and Bar - This restaurant serves breakfast, lunch, and dinner.
24-hour room service is available.

Languages

Chinese (Mandarin), English, French, Russian

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Parking on site (AUD 45 per night; includes in/out privileges)

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; AUD 36 for adults and AUD 19 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Thomas St Kitchen and Bar

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12 meeting rooms
  • 2,960 square feet of conference space
  • Business centre

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The property charges 2.2 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately AUD 36 for adults and AUD 19 for children
  • Self parking fee: AUD 45.00 per night (in/out privileges)
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 2.2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Novotel Hotel Sydney Central
Novotel Sydney Central
Sydney Central Novotel
Novotel Sydney Central Hotel
Novotel Sydney Central
Sydney Central Hotel Managed by The Ascott Limited Hotel
Sydney Central Hotel Managed by The Ascott Limited Haymarket

Sydney Central Hotel managed by The Ascott Limited Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 561 out of 1000 reviews
Rating 8 - Good. 317 out of 1000 reviews
Rating 6 - Okay. 85 out of 1000 reviews
Rating 4 - Poor. 26 out of 1000 reviews
Rating 2 - Terrible. 11 out of 1000 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sheunesu

Liked: Staff & service, amenities, property conditions & facilities
Staff was amazing and helpful
Stayed 1 night in Jan 2025

8/10 Good

Rudy

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Verna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk from Sydney central train station. Close to Darling Harbour and Capitol Theatre. Friendly helpful staff. Good size room, comfortable bed. Great breakfast.
Stayed 2 nights in Jan 2025

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service as we arrived super early after an overnight flight and they went out of their way to accommodate us and get our room ready early. Staff are super friendly and the rooms lovely and clean with the beds being very comfortable. Couldn’t recommend highly enough.
Stayed 3 nights in Dec 2024

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a bit worried staying here after reading about people's issues with the bed. In my opinion the ends are great. I also enjoyed the fact they provided full size fluffy bath towels. Everything was clean and great. The best part, by far, however, is the staff in the restaurant and the cleaning staff. They're all super friendly and helpful.
Stayed 6 nights in Jan 2025

4/10 Poor

Lupita

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Misrepresented and unimpressed.

I feel the property was not accurately described and misrepresented. The hotel had a musty odor throughout-our hallway carpet on our floor had a huge puddle of water stain. The hallway walls and doors were all damaged and in need of paint. Hotel floors had zero decor or appeal. Very basic hotel. Our room had zero toilet paper in it. We killed a bug in the room just before our decision to leave the property. The neighborhood was also slightly rough.
Stayed 1 night in Jan 2025

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Murugamullai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located. Staff was extremely helpful. Bfast buffet was quite good for Vegetarians
Stayed 6 nights in Dec 2024

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location easy walk to Darling and Sydney harbours. Staff polite and helpful, rooms clean and spacious. Local restaurants and bars. Downside would like reduced car parking as hotel guest, hand rail by bath/shower and disappointed restaurant closed Sunday and Mondays. Generally would recommend.
Stayed 5 nights in Dec 2024

8/10 Good

Boris Alexander

Travelled with family
Liked: Cleanliness, staff & service, room comfort
We had a some Construction behind oure Room
Stayed 3 nights in Dec 2024

10/10 Excellent

Henrik Michel

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Excellent placement. Short trip to everything in Sidney. Close to public transportation
Stayed 5 nights in Dec 2024

10/10 Excellent

Brooke

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Great, central location, helpful staff, building a bit dated.
Stayed 3 nights in Dec 2024

10/10 Excellent

Minh

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in Dec 2024

10/10 Excellent

Sydney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, amazing location, clean tidy rooms, and friendly staff. Also rooftop pool which was a lovely surprise!
Stayed 5 nights in Dec 2024

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel

Stayed over new year, all the staff were super friendly and welcoming. The rooms were very nice and the bed was very soft and comfy. The pool area was small but big enough considering people were not always using it, it also had a little jacuzzi style bath. The location has to be the key reason for booking, ideally located near central station, which is the hub for all travel in and out the city. Near by metros Chinatown and Haymarket for runs down to the city also. The hotel has amazing food spots all around it, I recommend market city for close shopping, all branded shops at the top!
Stayed 5 nights in Dec 2024

10/10 Excellent

Ruth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Surprise hotel in the city

We enjoyed our stay at this hotel. The rooms were clean, the staff friendly and the beds were really comfortable. The only negative for us was the cost for parking in the adjacent parking station, it would have been wonderful to get a discount during our stay
Stayed 2 nights in Dec 2024

10/10 Excellent

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
this was great value in Sydney
Stayed 2 nights in Dec 2024

8/10 Good

Mr Terence, Tea Gardens

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is centrally located to transport within Sydney.
Stayed 2 nights in Dec 2024

8/10 Good

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

No rewards given…

I wasn’t offered any of the rewards that come with being a good member, which was sad as I was looking forward to the vouchers
Stayed 2 nights in Dec 2024

8/10 Good

Aimee

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good location, beds are so comfy and soft. Overall the hotel is a little tired but maybe reworks are happening slowly. We travelled with kids and used the pool but it’s very small and no shade or chairs to sit and settle in. Thanks to Hotels.com for offering a deal which included breakfast and parking, that’s rare these days so it was nice.
Stayed 1 night in Dec 2024

10/10 Excellent

Sally

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Checkin was easy. Liked the pool on our floor
Stayed 7 nights in Dec 2024

4/10 Poor

Helarisi

Liked: Cleanliness
.
Stayed 3 nights in Sep 2024

4/10 Poor

Helarisi

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
It is good to check the air quality in rooms.
Stayed 2 nights in Nov 2024

4/10 Poor

Helarisi

Disliked: Staff & service, property conditions & facilities
.
Stayed 2 nights in Dec 2024

10/10 Excellent

Charlotte

Stayed 1 night in Dec 2024