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Mountain Heritage Hotel

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mountain Heritage Hotel

Aerial view
Seasonal outdoor pool, open 8:00 AM to 6:00 PM, pool loungers
Mountain View Room | Terrace/patio
Mountain View Room
Mountain View Villa with Balcony and Spa | Terrace/patio

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Breakfast available
  • Bar
    Bar
  • Pool
    Pool
  • Room service
    Room service
  • Spa
    Spa
  • Gym
    Gym

Explore the area

Map
Apex & Lovel Streets, Katoomba, NSW, 2780
  • Blue Mountains Cultural Centre
    10 min walk
  • Leura Mall
    2 min drive
  • Prince Henry Cliff Walk Trailhead
    3 min drive

Room options

View all photos for Heritage Spa and Fireplace Room

Premium bedding, pillow-top beds, desk, laptop workspace

Heritage Spa and Fireplace Room

  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Heritage Suite

Heritage Suite

Heritage Suite

  • 54 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Mountain View Room

Mountain View Room | Terrace/patio

Mountain View Room

  • 26 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Heritage Room

Premium bedding, pillow-top beds, desk, laptop workspace

Heritage Room

  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed

Similar properties

Exterior
Falls Mountain Retreat
Parking included
Free WiFi
Air conditioning
Outdoor space
4.6 out of 5, Wonderful, (500)
The price is €111
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Falls Mountain Retreat

About this property

Mountain Heritage Hotel

Edwardian Sydney hotel in Katoomba with a full-service spa
Along with a full-service spa, this smoke-free hotel has a restaurant and a fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a conference center are onsite.
Mountain Heritage Hotel offers 41 air-conditioned accommodations with espresso makers and complimentary bottled water. Pillowtop beds feature premium bedding. Refrigerators and coffee/tea makers are provided.

38-inch LCD televisions come with premium cable channels and first-run movies. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body treatments, and manicures and pedicures.
Our customers tell us they can't get enough of the helpful staff at Mountain Heritage Hotel. During your stay, you're just a quick walk from Blue Mountains Cultural Centre. Free WiFi in public areas, free self parking, and a full-service spa are available.
  • Free WiFi in some public areas
  • Free self parking, extended parking, and RV/bus/truck parking
  • Enjoy local and international cuisine and garden views while dining at Jamison Views Restaurant
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Indulge with body treatments, facials, or manicures and pedicures at the spa
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a gym
  • 10 minutes by foot from Blue Mountains Cultural Centre and a 2-minute drive from Leura Mall
Mountain Heritage Hotel offers its guests a full-service spa, a fitness center, and a seasonal outdoor pool. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business center and 5 meeting rooms are available. Event space at this hotel measures 3854 square feet (358 square meters) and includes a conference center. A library, a terrace, and an arcade/game room are also featured at the luxury Mountain Heritage Hotel. Free self parking is available.

This 4.5-star Sydney hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 10:30 AM.
Jamison Views Restaurant - Overlooking the garden, this restaurant specializes in local and international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Reservations are required.
Room service (during limited hours) is available.

Languages

English, Filipino, French, German, Italian, Japanese, Korean

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Free uncovered extended parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Electric car charging station on site

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–10:30 AM: AUD 45 for adults and AUD 25 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Jamison Views Restaurant

Things to do

  • Arcade/games room
  • Billiards/pool table
  • Fitness centre
  • Full-service spa
  • Seasonal outdoor pool
  • Table tennis

Family friendly

  • Arcade/games room
  • Children's games
  • Laundry facilities
  • Fridge
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Front-desk safe
  • Library

Guest services

  • Concierge services
  • Daily housekeeping
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre (3854 square feet of space)
  • Meeting rooms - 5

Outdoors

  • Garden
  • Pool sunloungers
  • Terrace

Spa

  • Body treatments
  • Facials
  • Manicures and pedicures

Accessibility

  • This property does not have any lifts

More

  • Books
  • Fireplace in reception
  • Games
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Heating
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Hairdryer
  • Towels

Entertainment

  • 38-inch LCD TV
  • TV channels
  • First-run films
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Fridge

More

  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Soundproofing
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 2 percent for credit card payments
The front desk is open daily from 8:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Thursday:
  • Bar/lounge
  • Dining venue(s)

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 100.0 per day.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 45 for adults and AUD 25 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 100.0 per day
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
The front desk at this property is open daily from 8:00 AM - 10:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 3:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Property Registration Number 2780

We should mention

  • The seasonal pool will open in November and close in March.
  • Pool access available from 8:00 AM to 6:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Mountain Heritage Hotel Retreat
Mountain Heritage Hotel Retreat Katoomba
Mountain Heritage Retreat
Mountain Heritage Retreat Katoomba
Mountain Heritage Hotel Katoomba
Mountain Heritage Katoomba
Mountain Heritage Hotel Spa Retreat
Hotel Mountain Heritage Blue Mountains Katoomba
Hotel Mountain Heritage Blue Mountains
Mountain Heritage Blue Mountains Katoomba
Mountain Heritage Blue Mountains
Mountain Heritage Hotel
Mountain Heritage Hotel Hotel
Mountain Heritage Hotel Katoomba
Mountain Heritage Hotel Hotel Katoomba
Hotel Mountain Heritage Blue Mountains

Mountain Heritage Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 477 out of 998 reviews" "
Rating 8 - Good. 349 out of 998 reviews" "
Rating 6 - Okay. 127 out of 998 reviews" "
Rating 4 - Poor. 34 out of 998 reviews" "
Rating 2 - Terrible. 11 out of 998 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kayleigh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property overviewing the blue mountains. Only stayed for one night on a short weekend away but were met late at night by friendly staff and welcomed to a warm room with great views.
Stayed 1 night in Aug 2024

4/10 Poor

Louise

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This propert is in need of a referb. It was dirty, check in was akin to a Faulty Towers episode, was not at all welcoming or worth the cost. Very disappointing
Stayed 1 night in Aug 2024

10/10 Excellent

tony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel great staff Great dinning Piano player was superb
Stayed 1 night in Aug 2024

10/10 Excellent

Linda

Travelled with family and small children
Liked: Amenities
Everything
Stayed 1 night in Aug 2024

10/10 Excellent

Sophie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for two nights and we loved it. We had an amazing view of the Blue Mountains from our room. We loved the historic building and that the room had been modernised without taking away from the heritage of the hotel. Would definitely stay again!
Stayed 2 nights in Jul 2024

10/10 Excellent

Tianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to surrounding hot spots staff very professional view from hotel magnificent
Stayed 3 nights in Jul 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
No so great
The room was not made up after our first-night stay. We had to request for new towels.
Stayed 2 nights in Jul 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Rina

Travelled with family
Liked: Amenities
Love the bedroom and downstairs lounge area
Stayed 1 night in Jul 2024

10/10 Excellent

Nandini

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely views! Cozy bar and fireplace. Christmas in July is a nice idea
Stayed 2 nights in Jul 2024

10/10 Excellent

Christopher Dior D.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect place to experience a true mountain resort holiday. Impeccable service from the staff, the cozy woodflame fireplaces were a cozy way to spend time with a book. The restaurant may have city prices but of amazing quality and breathtaking views when the weather is clear.
Stayed 2 nights in Jul 2024

10/10 Excellent

AMANDA

Atop the hilltop lovely view
Stayed 1 night in Jul 2024

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive hotel reception. They even stayed back a little past their normal closing time and waited for me to check in.
Stayed 1 night in Jul 2024

6/10 Okay

Timothy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
An honest review
Beautiful location with a warm welcoming feel. The Christmas in July theme was a nice touch. Our room was spacious, clean, and very well presented. Check-in was fine but service overall was poor. We waited 2-hours for breakfast before we had to cancel our order due to the delay. We were also unable to order room service the evening of our stay due to Yule. This celebration was not communicated with us as part of booking or check-in as we would have made a reservation. We had a 1YO with us so having the leave the hotel once we found out the restaurant and room service was unavailable was inconvenient. All staff were friendly but overall service standard in the restaurant was a missed opportunity.
Stayed 1 night in Jul 2024

10/10 Excellent

Lynn Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

VANESSA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Edvard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is absolutely charming and my wife and I spent four amazing days there. Everything was top notch and we highly recommend it.
Stayed 3 nights in Jun 2024

10/10 Excellent

Joon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fire place in the room was amazing
Stayed 2 nights in Jun 2024

10/10 Excellent

tony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the surroundings , Jennifer at reception needs to work on her customer service skills. Eric was excellent
Stayed 3 nights in Jun 2024

8/10 Good

Ron

Stayed 1 night in Jun 2024

2/10 Terrible

Claudia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My bed sheets were not changed after the previous guest left, and Pam found a lot of hairs that I asked them to change (Sebastian) and he changed them. The staff are not friendly at all. My guests and I experienced 2 very bad nights in that hotel I do not suggest anyone to go there
Stayed 2 nights in Jun 2024

6/10 Okay

David

Liked: Room comfort
Stayed 3 nights in Jun 2024

6/10 Okay

VASIF

Travelled with family, Travelled with family and small children
It’s an average property.. not so clean .. it was ok
Stayed 1 night in May 2024

10/10 Excellent

Jackie

Liked: Staff & service
Sweet old heritage hotel with beautiful views. Staff was fantastic. Thank you
Stayed 1 night in May 2024