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W Suzhou

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for W Suzhou

Property amenity
49-inch LED TV with cable channels, TV, pay films
Separate bathtub and shower, deep-soaking bathtub
Deluxe Two-bedroom | Private kitchen
3 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Pool
  • Bar
  • Spa
  • Housekeeping
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
Building 7 Suzhou Center, corner of Xinggang Avenue and Suhui Road, Suzhou, Jiangsu, 215021
  • Gate to the East
    6 min walk
  • The Kitchen Table
    2 min walk
  • Dongfangzhimen Station
    6 min walk
  • Wuxi (WUX-Shuofang)
    46 min drive

Room options

View all photos for Room, 2 Double Beds, City View

Room, 2 Double Beds, City View

Room, 2 Double Beds, City View

  • 47 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View

Room, 1 King Bed, City View

  • 47 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Fantastic Suite, Suite, 1 Bedroom, Lake View

Fantastic Suite, Suite, 1 Bedroom, Lake View | Lake view

Fantastic Suite, Suite, 1 Bedroom, Lake View

  • 113 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Mega Room, Room, 1 King Bed, Lake View

Mega Room, Room, 1 King Bed, Lake View

Mega Room, Room, 1 King Bed, Lake View

  • 52 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 Bedroom, Lake View

Premium bedding, down duvets, minibar, in-room safe

Studio Suite, 1 Bedroom, Lake View

  • 96 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Marvelous Suite, Suite, 1 Bedroom, Lake View

Marvelous Suite, Suite, 1 Bedroom, Lake View

Marvelous Suite, Suite, 1 Bedroom, Lake View

  • 113 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Cool Corner Suite, Suite, 1 Bedroom, Lake View, Corner

Cool Corner Suite, Suite, 1 Bedroom, Lake View, Corner

Cool Corner Suite, Suite, 1 Bedroom, Lake View, Corner

  • 96 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Spectacular Room, Room, 2 Double Beds, City View

Premium bedding, down duvets, minibar, in-room safe

Spectacular Room, Room, 2 Double Beds, City View

  • 47 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Spectacular Room, Room, 1 King Bed, City View

Spectacular Room, Room, 1 King Bed, City View

Spectacular Room, Room, 1 King Bed, City View

  • 47 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Wonderful Room, Room, 2 Double Beds, City View

Premium bedding, down duvets, minibar, in-room safe

Wonderful Room, Room, 2 Double Beds, City View

  • 47 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Wonderful Room, Room, 1 King Bed, City View

Premium bedding, down duvets, minibar, in-room safe

Wonderful Room, Room, 1 King Bed, City View

  • 47 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Fabulous Room, Room, 1 King Bed, Lake View

Fabulous Room, Room, 1 King Bed, Lake View

Fabulous Room, Room, 1 King Bed, Lake View

  • 52 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Pan Pacific Suzhou

Pool
Free WiFi
Restaurant
Air conditioning
4.5 out of 5, Wonderful, (372)
The price is €58
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Pan Pacific Suzhou

About this property

W Suzhou

Luxury hotel with 3 restaurants connected to a shopping center in Suzhou
Along with 3 restaurants, this smoke-free hotel has a full-service spa and an indoor pool. WiFi in public areas is free. Additionally, a 24-hour health club, a bar/lounge, and a steam room are onsite. Housekeeping is available on request.
W Suzhou offers 379 air-conditioned accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. A pillow menu is available. 49-inch LED televisions come with premium cable channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, rainfall showerheads, and hydromassage showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Suzhou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and complimentary bottled water. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool, a 24-hour health club, and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, AWAY SPA. Services include hot stone massages, facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
With your stay at W Suzhou, you're connected to a shopping center and just a quick walk from Gate to the East. Free WiFi in public areas, 3 restaurants, and a full-service spa are available.
  • Free WiFi and wired Internet
  • Drinking and dining options include 3 restaurants, a coffee shop, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the indoor pool
  • Indulge with body scrubs, hot stone massages, or body treatments at AWAY SPA
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym, a steam room, and yoga classes
  • Within a 15-minute walk of Suzhou Center and Jinji Lake
W Suzhou offers its guests a full-service spa, an indoor pool, and a 24-hour health club. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

Event space at this hotel measures 8751 square feet (813 square meters) and includes a conference center. A steam room, spa services, and a terrace are also featured at the luxury W Suzhou. For a fee, parking is available.

This 5-star Suzhou hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.
SOL37 - Onsite restaurant.
The Kitchen Table - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.
Su Yan - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.
Woobar - This bar serves light fare only. Open daily.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, French, Japanese, Korean, Malay, Spanish, Thai, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (CNY 200 per day)
  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: CNY 198 per person
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • SOL37
  • The Kitchen Table
  • Su Yan
  • Woobar

Things to do

  • 24-hour fitness centre
  • Fitness classes
  • Designer shops
  • Full-service spa
  • Indoor pool
  • Shopping centre
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference centre (8751 square feet of space)
  • Meeting rooms - 7

Outdoors

  • Garden
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Facials
  • Massage - hot stone
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Grab bar in bath
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height plug sockets in bathroom
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • At least 80% of lighting from LEDs
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Deep-soaking bath
  • Designer toiletries
  • Hairdryer
  • Hydromassage showerhead
  • Private bathroom
  • Separate bath and shower
  • Towels

Entertainment

  • 49-inch LED TV
  • TV channels
  • Films for purchase
  • Premium channels

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Energy-saving switches
  • Free local calls
  • Free newspapers
  • Guidebooks/recommendations
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Restaurant dining guide
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests are recommended to download the property's Marriott Bonvoy App mobile app before check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 350.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 198 per person
  • Self parking fee: CNY 200 per day
  • Rollaway bed fee: CNY 350.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival. Guests are recommended to download the property's Marriott Bonvoy App mobile app before check-in.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hotel W Suzhou
W Suzhou Hotel
W Suzhou Suzhou
W Suzhou Hotel Suzhou

W Suzhou Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 63 out of 91 reviews" "
Rating 8 - Good. 17 out of 91 reviews" "
Rating 6 - Okay. 10 out of 91 reviews" "
Rating 4 - Poor. 0 out of 91 reviews" "
Rating 2 - Terrible. 1 out of 91 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Haijuan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was Amazing. Excellent service, friendly staffs. I am highly recommend for this W Hotel in Suzhou.
Stayed 2 nights in May 2024

8/10 Good

Ran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Unique designed lobby and lounge. Spacious rooms. The staff require a bit more training on check in and out,
Stayed 1 night in Mar 2024

6/10 Okay

Mark

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Person who checked us in was a disaster while I tried to check myself in as well as two other colleagues. The other two parties ended up in the wrong rooms and had to change. I had explained this to him clearly but he was going way too fast and not listening. Further, no cream in the container in the bathroom (a pain to call for more). Also, I expected more from the breakfast buffet in terms of fresh pastries. I had a day old croissant, which I did not expect from the W brand. I also felt the staff was not that attentive in this restaurant. The staff at the Chinese food restaurant on an upper floor the night before had been great.
Stayed 1 night in Nov 2023

10/10 Excellent

Xiaochen

Stayed 1 night in Aug 2023

10/10 Excellent

Bernie

Liked: Cleanliness, staff & service, property conditions & facilities
An extraordinary stay. Suzhou is amazing and we picked a great place to enjoy it during Dragon Boat holidays. The recently opened dining experience on 37 floor was incredible. View of Suzhou lakes amazing as was the food and cocktails. So fresh and yummy. Staff service so good at all times. Perfection. Loved it.
Stayed 2 nights in Jun 2023

8/10 Good

Dashan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Unbeatable location right next to the Oriental Gate and connected, walkable access to shopping malls and the lakeside. Hotel lobby is grand and fun. Staffs are helpful, friendly, and caring. Rooms are definitely hi-tech and hip - the giant moon-shaped accent light sets the tone. Scene-setting lights and full automated toilet. Bathtub is huge and bath salt is provided. Great vibe for a night out! However not so much if you had to work - the desk area wasn't well lit, and the chair was definitely not comfortable for work. This might be a me problem tho - not a hotel for work anyways! Also worth highlighting that each room comes with a proper HEPA air purifier, great for those who are COVID-concerned. Unfortunately the room for my first night stay had some plumbing issues (smelled bad), and some lighting/frosted glass didn't work properly. The staff were extremely caring and moved me to a different room for the rest of the stay. Really appreciated their help.

10/10 Excellent

Chloe

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best breakfast
Feels like family when arriving here. The service is fantastic, location is perfect, views are to die for and the breakfast and brunch are delicious!
Stayed 2 nights in Apr 2021

10/10 Excellent

Janet

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Love my stay. It was perfect. Super comfortable and clean.
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In room coffee (French press) is a mess and below expectations for such upscale hotel room
Stayed 2 nights in Nov 2020

10/10 Excellent

Emiliano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Andy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CP值很高
Very good location and very nice service
Stayed 1 night in Jul 2020

10/10 Excellent

Yizhou

Stayed 2 nights in May 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2020

10/10 Excellent

sabrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
As usual very good
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The interior design was amazing especially the bathroom, really relaxing bathtub with music ... the bed was great too. I don’t have anything which I dislike... and Overall was satisfied with everything.. The location was great too which connects to a Suzhou Centre n have metro n lost of restaurants.
Stayed 2 nights in Dec 2019

10/10 Excellent

Kyungmin

Stayed 1 night in Dec 2019

10/10 Excellent

NEBruno, From Boston loved Suzhou

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptionally clean, modern, great amenities. The staff was very friendly and always eager to help.
Stayed 3 nights in Dec 2019

6/10 Okay

Kin Wah Thomas

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
A stupid actress
I was offering free breakfast during check-in on 29 Aug 2019. I went to take breakfast on 31 Aug (Sat) in TORO LOCO. However the waitress couldn't find my record of having free breakfast, so I tell her to check my free offering from your computer system. Ridiculously that she keeps on asking me the name of the check in-receptionist :( ? what? The waitress name is called Eva in TORO LOCO! Poor training, stupid response to customer!
Stayed 3 nights in Aug 2019

8/10 Good

Joe, Shanghai

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is great. Management is very good. Service still needs to be improved.
Stayed 2 nights in Aug 2019

10/10 Excellent

Zhong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Hamad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Smell is bad and services are not good
Stayed 2 nights in May 2019

10/10 Excellent

M.M

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was disappointing that the power supply of the hair dryer was broken.
Stayed 1 night in May 2019

10/10 Excellent

P, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were very lucky and got upgraded to a very nice suite. Only wish the windows were clean on the outside so I can take better photos of the sunrise and the lake.
Stayed 2 nights in Oct 2018