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Pan Pacific Suzhou

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Pan Pacific Suzhou

4 restaurants, breakfast, lunch, dinner served; international cuisine
View from room
Exterior
Lobby
Exterior

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Pool
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Laundry

Explore the area

Map
259 Xin Shi Road, GuSou District, Suzhou, Jiangsu, 215007
  • Pan Gate
    7 min walk
  • Master of the Nets Garden
    2 min drive
  • Guanqian Street
    3 min drive
  • Wuxi (WUX-Shuofang)
    46 min drive

Room options

View all photos for Premier Twin

Down duvets, minibar, in-room safe, blackout curtains

Premier Twin

  • 32 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Two Bedroom Executive Suite

Down duvets, minibar, in-room safe, blackout curtains

Two Bedroom Executive Suite

  • 110 sq m
  • Sleeps 4
  • 1 King Bed and 2 Large Twin Beds

View all photos for Premier King

Down duvets, minibar, in-room safe, blackout curtains

Premier King

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Triple Room

Family Triple Room | View from room

Family Triple Room

  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bed

View all photos for Family Two Bedrooms

Family Two Bedrooms

Family Two Bedrooms

  • Sleeps 4
  • 2 Queen Beds

View all photos for Premier Balcony King

Premier Balcony King

Premier Balcony King

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King

Deluxe King

Deluxe King

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin

Deluxe Twin

Deluxe Twin

  • 32 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premier Balcony Twin

Premier Balcony Twin

Premier Balcony Twin

  • 36 sq m
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Premier View King

Premier View King

Premier View King

  • Sleeps 2
  • 1 King Bed

View all photos for Premier Balcony Suite

Down duvets, minibar, in-room safe, blackout curtains

Premier Balcony Suite

  • 68 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite

Family Suite

Family Suite

  • 64 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Bed

View all photos for Deluxe Suite

Down duvets, minibar, in-room safe, blackout curtains

Deluxe Suite

  • 64 sq m
  • Sleeps 2
  • 1 King Bed

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Exterior

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Pool
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4.6 out of 5, Wonderful, (190)
The price is €79
for 1 night
includes taxes & fees
1 Jan - 2 Jan
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About this property

Pan Pacific Suzhou

Riverwalk Suzhou hotel in Suzhou Old Town with 4 restaurants
This smoke-free hotel features 4 restaurants, an indoor pool, and a fitness center. WiFi in public areas is free. Other amenities include a sauna, an outdoor tennis court, and a seasonal outdoor pool.
Pan Pacific Suzhou offers 336 air-conditioned accommodations with minibars and safes. Beds feature down comforters. 47-inch flat-screen televisions come with satellite channels.

Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. This Suzhou hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Pan Pacific Suzhou, you're just a quick walk from Panmen Scenic Area. Free WiFi in public areas, 4 restaurants, and an indoor pool are available.
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Enjoy international cuisine with garden views at 萃英园全日餐厅, one of the property's 4 restaurants
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and seasonal outdoor pools
  • Services include a lifeguard on site, dry cleaning/laundry, and a concierge
  • Onsite recreation includes an outdoor tennis court, a gym, and a steam room
  • Just a 5-minute drive from Shantang Street and 5 minutes from Suzhou Museum
Pan Pacific Suzhou offers its guests a seasonal outdoor pool, an indoor pool, an outdoor tennis court, and a sauna. There are 4 restaurants on site. A business center and 11 meeting rooms are available.

WiFi is free in public spaces. Event space at this hotel measures 12917 square feet (1200 square meters) and includes conference space. A fitness center, a vending machine, and gift shops/newsstands are also featured at Pan Pacific Suzhou.

This Suzhou hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM.
萃英园全日餐厅 - This poolside buffet restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required.
海天楼中餐厅 - Overlooking the garden, this restaurant specializes in Chinese cuisine and serves lunch and dinner. Reservations are required. Open daily.
吴宫瑞面 - Overlooking the garden, this restaurant serves breakfast, lunch, and dinner. Open daily.
Sun Ray禧禾意大利灵感餐厅 - This restaurant specializes in Italian cuisine and serves brunch and dinner. Open daily.
御宴·吴宫 - This restaurant specializes in Fusion cuisine and serves lunch and dinner. Open select days.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Limited on-site parking
  • Height restrictions apply for on-site parking
  • On-site parking options include a garage

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 6:30 AM–10:30 AM on weekends: CNY 128 for adults and CNY 64 for children
  • 4 restaurants
  • Room service available

Restaurants on site

  • 萃英园全日餐厅
  • 海天楼中餐厅
  • 吴宫瑞面
  • Sun Ray禧禾意大利灵感餐厅
  • 御宴·吴宫

Things to do

  • Billiards/pool table
  • Fitness centre
  • Golf driving range
  • Indoor pool
  • Lifeguards on-site
  • Outdoor tennis court
  • Sauna
  • Seasonal outdoor pool
  • Steam room
  • Table tennis
  • Tennis

Family friendly

  • Indoor pool
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • Banquet hall
  • Lift
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Wedding services

Business services

  • Business centre
  • Conference space (12917 square feet)
  • Meeting rooms - 11

Outdoors

  • Garden
  • Lifeguards on site
  • Pool sunloungers
  • Pool umbrellas

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 120
  • Step-free path to entrance
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible (may have limits)
  • Wheelchairs available on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet

Bathroom

  • Dressing gowns
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 47-inch flat-screen TV
  • Satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Free tea bags/instant coffee
  • Minibar

More

  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6 PM
Early check-in subject to availability
Late check-in subject to availability
Late check-in fee: 50-percent of room rate for check-in between 1:00 PM and 6:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Pan Pacific Suzhou

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are available for CNY 258.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 128 for adults and CNY 64 for children
  • Late check-in fee: 50-percent of room rate for check-in between 1:00 PM and 6:00 PM
  • Rollaway bed fee: CNY 258.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • The seasonal pool will open July 15 and close September 30.
  • Pool access available from 7:00 AM to 9:00 PM.
  • Up to 2 children 17 years old and younger stay free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Pan Pacific Hotel Suzhou
Pan Pacific Suzhou
Suzhou Pan Pacific
Pan Pacific Suzhou Hotel Suzhou
Pan Pacific Suzhou Hotel
Pan Pacific Suzhou Hotel
Pan Pacific Suzhou Suzhou
Pan Pacific Suzhou Hotel Suzhou

Pan Pacific Suzhou Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 218 out of 372 reviews" "
Rating 8 - Good. 106 out of 372 reviews" "
Rating 6 - Okay. 34 out of 372 reviews" "
Rating 4 - Poor. 13 out of 372 reviews" "
Rating 2 - Terrible. 1 out of 372 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent
Stayed 4 nights in Aug 2024

10/10 Excellent

Dennis Man Kit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

yu chong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique location.
Stayed 3 nights in Aug 2024

10/10 Excellent

Ydaline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. There are no complaints.
Stayed 1 night in Jul 2024

10/10 Excellent

Jiayao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel garden!
Stayed 4 nights in Jun 2024

10/10 Excellent

Xinran

Liked: Cleanliness, staff & service, property conditions & facilities
Can have free access to Panmen which is great
Stayed 3 nights in Jun 2024

10/10 Excellent

Benyang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice experience overall
Stayed 3 nights in Jun 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Room comfort
Overall its a beautiful property and highly recommend to visit the park behind during the day and when the lights are on. Breakfast was a good spread. Hotel room is okay keeping in mind that it is a slightly aged property.
Stayed 2 nights in May 2024

10/10 Excellent

Aloysius

Stayed 2 nights in May 2024

10/10 Excellent

cheuk shing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very enjoy this place - the family suite room we had was excellent and it felt like we were living in a palace. The staff was good helping us get cars and being attentive whenever we came to the lobby but they didn’t tell us about some of the perks like the night cruise and hanfu clothing which was a shame. We found out when we were checking out and walked past a sign.
Stayed 2 nights in May 2024

8/10 Good

Hong

Travelled with family
Liked: Cleanliness, staff & service, room comfort
It’s nice that the guests have free access to the Pan Gate scenic area. However, the direction to the guest rooms located in the annex buildings is not clearly labeled.
Stayed 1 night in May 2024

10/10 Excellent

Kevin

Stayed 1 night in May 2024

10/10 Excellent

Zhuoqin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with the added perk of the free entrance to the Panmen park until 9pm. Rooms were ok and the grounds were spectacular although the location wasn’t really ideal in the end
Stayed 2 nights in Apr 2024

10/10 Excellent

Jung, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful! We felt like we were back in ancient China with impeccable service. They provide free access to an ancient pagoda park which was also just delightful. The hotel has very nice food options too. It was a perfect vacation. Thank you!
Stayed 2 nights in Apr 2024

10/10 Excellent

Phu

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning hotel, the facilities were off the charts, pool table, two swimming pools (one outdoor) golf simulator, not to mention it also is a tourist attraction in the hotel itself, leading to many attractions around the area. The only downside was restaurants nearby, there’s a convenience store that is open 24 hours next to the hotel across the road. Would highly recommend this hotel to anyone. So good!
Stayed 2 nights in Apr 2024

8/10 Good

CHANG

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
This is an unacceptable condition
This is my first trip with my mother. I chose this hotel because I liked 5-stars . The temperature in the room for three days was 27 degrees. I tried to adjust the air conditioner without any improvement, so that it was difficult to sleep at night. Finally, when I tried to check the air conditioner, The inside was really dirty, and it was so full of dust that the cold wind could no longer blow out. It is hard to imagine what kind of air we are breathing these days. This is a completely unacceptable situation. Due to the tight schedule, we cannot complain at that time, but I will keep following up, hoping that the situation will change.
Stayed 2 nights in Apr 2024

8/10 Good

CHANG

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
This is an unacceptable condition
This is my first trip with my mother. I chose this hotel because I liked 5-stars rating. The temperature in the room for three days was 27 degrees. I tried to adjust the air conditioner without any improvement, so that it was difficult to sleep at night. Finally, when I tried to check the air conditioner, The inside was really disgusting, and it was so full of dust that the cold wind could no longer blow out. It is hard to imagine what kind of air we are breathing these days. This is a completely unacceptable situation. Due to the tight schedule, we cannot complain at that time, but I will keep following up, hoping that the situation will change.
Stayed 2 nights in Apr 2024

8/10 Good

CHANG

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
This is an unacceptable condition
This is my first trip with my 70-year-old mother. I chose this hotel because I liked 5-stars rating. The temperature in the room for three days was 27 degrees. I tried to adjust the air conditioner without any improvement, so that it was difficult to sleep at night. Finally, when I tried to check the air conditioner, The inside was really disgusting, and it was so full of dust that the cold wind could no longer blow out. It is hard to imagine what kind of air we are breathing these days. This is a completely unacceptable situation. Due to the tight schedule, we cannot complain at that time, but I will keep following up, hoping that the situation will change.
Stayed 2 nights in Apr 2024

10/10 Excellent

Rui Qi Chloe

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2024

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel.
Amazing hotel, with access to very pretty gardens (day or night).
Stayed 2 nights in Mar 2024

10/10 Excellent

Jun

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Location is great. The problems I experienced and ran into: 1. There are co-op students helping out at the breakfast buffet area. Many were eager to learn and help with the exception of this one girl, her expression and body language shows that she doesn't want to be there. I saw her picking her nose, putting her finger in her mouth and subsequently placing her hands in a basket full of chopsticks and rolling them. 2. There's limited dinning around/outside of the hotel. 3. The local ride sharing drivers and/taxi doesn't know where to go when they come or drop off guests...there's two main entrance to this hotel...confusing the drivers.
Stayed 1 night in Mar 2024

10/10 Excellent

F

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

6/10 Okay

Carol

Travelled with family
Liked: Staff & service
Some maintenance required
The hotel room feels old and not well maintained. The balcony is quite dirty. The checkin staff were busy with all the checkin and fails to acknowledge our presence even though they are not attending to us. Notwithstanding, the hotel provide free pass to Pan Men attraction. The noodle restaurant within the hotel offers decent selection of food and they are quite tasty. Location of the hotel is relatively near to some attractions. I like that the hotel provide a map showing the attractions around suzhou. I would like to commend the bell boy who helped us in booking the taxi using his phone and giving us some information which makes the hotel more pleasant. Kudos to the bell boy.
Stayed 2 nights in Mar 2024

10/10 Excellent

Wei

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast is super!
Stayed 2 nights in Mar 2024