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Hyatt Regency Suzhou

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hyatt Regency Suzhou

Indoor pool
Exterior
Premium Room, 1 King Bed
Reception hall
Minibar, in-room safe, desk, soundproofing

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Spa
    Spa
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
88 Huachi Street, Suzhou Industrial Park, Suzhou, Jiangsu, 215000
  • Yuanrong Times Square
    5 min walk
  • Suzhou International Expo Center
    8 min walk
  • Suzhou Culture and Arts Center
    10 min walk
  • Wuxi (WUX-Shuofang)
    48 min drive

Room options

View all photos for Club Twin

Club Twin

Club Twin

  • 40 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Regency View Room Twin

Minibar, in-room safe, desk, soundproofing

Regency View Room Twin

  • 40 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Regency Club View Room King

View from room

Regency Club View Room King

  • 40 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Regency Club View Room Twin

Regency Club View Room Twin | View from room

Regency Club View Room Twin

  • 40 sq m
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed

Premium Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Minibar, in-room safe, desk, soundproofing

Deluxe Room, 1 King Bed

  • 53 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club King

Minibar, in-room safe, desk, soundproofing

Club King

  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Regency View Room King

View from room

Regency View Room King

  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Regency Suite King

Regency Suite King

Regency Suite King

  • 90 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Regency Room King

Minibar, in-room safe, desk, soundproofing

Regency Room King

  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Regency Room Twin

Minibar, in-room safe, desk, soundproofing

Regency Room Twin

  • 40 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Single Beds

Minibar, in-room safe, desk, soundproofing

Deluxe Room, 2 Single Beds

  • Sleeps 3
  • 2 Twin Beds

View all photos for Regency Suite Twin

Minibar, in-room safe, desk, soundproofing

Regency Suite Twin

  • 90 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Regency Executive Suite

Minibar, in-room safe, desk, soundproofing

Regency Executive Suite

  • 110 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Diplomat Suite

Diplomat Suite

Diplomat Suite

  • 124 sq m
  • Sleeps 3
  • 1 King Bed

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Exterior

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Pool
Spa
Parking included
Free WiFi
4.7 out of 5, Exceptional, (23)
Shangri-La Yuanqu, Suzhou

About this property

Hyatt Regency Suzhou

Luxury Suzhou hotel in Suzhou Industrial Park with 3 restaurants
Along with 3 restaurants, this smoke-free hotel has an indoor pool and 2 bars/lounges. WiFi in public areas is free. Additionally, a 24-hour fitness center, a snack bar/deli, and a sauna are onsite.
Hyatt Regency Suzhou offers 355 air-conditioned accommodations with iPod docking stations and minibars. This Suzhou hotel provides complimentary wireless Internet access.

Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hair dryers.

Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.
Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body scrubs, detox wraps, and body treatments. A variety of treatment therapies are provided, including reflexology.
Our customers tell us they enjoy the room service at Hyatt Regency Suzhou. During your stay, you're just a quick walk from Yuanrong Times Square. You'll find features like free WiFi in public areas, plus 3 restaurants and 2 bars.
  • Free WiFi
  • Enjoy Chinese cuisine at Hua Chi 88, one of the property's 3 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym, a steam room, and a sauna
  • Within a 10-minute walk of Yuanrong Times Square and Suzhou International Expo Center
Hyatt Regency Suzhou offers its guests an indoor pool, a sauna, and a 24-hour fitness center. There are 3 restaurants on site, along with a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

A meeting room and limo/town car service are available. Event space at this hotel measures 18292 square feet (1699 square meters) and includes conference space. Spa services, multilingual staff, and tour/ticket assistance are also featured at the luxury Hyatt Regency Suzhou.

This 5-star Suzhou hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.
Hua Chi 88 - This restaurant specializes in Chinese cuisine.
The Fireplace - This restaurant specializes in international cuisine.
Market Cafe - This coffee shop specializes in international cuisine.
The Atrium - Onsite lobby lounge.
Tea House - This bar serves light fare only.
24-hour room service is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: CNY 178 per person
  • 3 restaurants
  • 2 bars/lounges
  • 24-hour room service

Restaurants on site

  • Hua Chi 88
  • The Fireplace
  • Market Cafe
  • The Atrium
  • Tea House

Things to do

  • 24-hour fitness centre
  • Indoor pool
  • Sauna
  • Shopping
  • Spa services
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station
  • Conference space (18292 square feet)
  • A meeting room

Spa

  • Body scrubs
  • Body treatments
  • Detox wraps
  • Facials
  • Massages
  • Reflexology

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer (on request)
  • Private bathroom
  • Separate bath and shower
  • Towels

Entertainment

  • iPod dock
  • TV

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Desk
  • Free newspapers
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: noon
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hyatt Regency Suzhou

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 178 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and outdoor lighting
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hyatt Regency Hotel Suzhou
Hyatt Regency Suzhou
Hyatt Suzhou
Suzhou Hyatt
Suzhou Hyatt Regency
Hyatt Regency Suzhou Hotel
Hyatt Regency Suzhou Hotel
Hyatt Regency Suzhou Suzhou
Hyatt Regency Suzhou Hotel Suzhou

Hyatt Regency Suzhou Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 81 out of 125 reviews" "
Rating 8 - Good. 40 out of 125 reviews" "
Rating 6 - Okay. 4 out of 125 reviews" "
Rating 4 - Poor. 0 out of 125 reviews" "
Rating 2 - Terrible. 0 out of 125 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kenneth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Star 👍
Very enjoyable experience, all staff are very professional and friendly, very close to metro, restaurants and malls, I would highly recommend if visiting Suzhou
Stayed 10 nights in Jan 2024

8/10 Good

Yin

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023

8/10 Good

Lina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay at Suzhou Hyatt Regency hotel, hotel staff are generally very polite and helpful. I would give 4 out of 5, the only problem is their breakfast was not as good as expected given the price
Stayed 5 nights in Oct 2023

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great modern hotel, well located
Modern hotel, located close to the Suzhou exhibition centre , Metro and Mall. Rooms are large. Breakfast was tasty, with mixture of Asian flavours and European pastries / cereals. Staff speak English and friendly.
Room
Breakfast
Stayed 8 nights in Oct 2023

8/10 Good

Ryutaro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Charlie

Stayed 3 nights in May 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great as always.
Stayed 13 nights in Dec 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always choose Hyatt
Great as always.
Stayed 15 nights in Dec 2020

8/10 Good

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2020

10/10 Excellent

YIJUN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2020

10/10 Excellent

Yuyu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019

6/10 Okay

jen, Eugene OR

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I got mosquito bites on the 19th floor in my room on the first night. The staff immediately put some repellent the next day so the problem solved
Stayed 5 nights in Jun 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enormous room, great amenities. Huge comfy bed. Carpet so thick in hallways it was hard to push suitcases.
Stayed 1 night in Apr 2019

8/10 Good

KEVIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

8/10 Good

Steven

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

8/10 Good

Sidong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service is great and it seems that the goal of this hotel is to make customers happy. Just wish it can improve the food variety and quality in lounge. We are very satisfied with the overall experience in stay and will come back again.
Stayed 1 night in Jan 2019

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A relaxing getaway
My husband and I stayed for 2 nights for our wedding anniversary. We were thoroughly looked after by the staff particularly by Dany. She even organised a surprise decoration in our room. Very comfortable, great service and wonderful staff. Thank you!
Stayed 2 nights in Jan 2019

10/10 Excellent

William, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome staff and great room.
Awesome hotel, close to the train station. The staff was really helpful and warm as well. The hotel feels like it's higher than just regency hyatt, pretty close to grand hyatt.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staffs and property, good location to next to subway entrance
Stayed 6 nights in Oct 2018

10/10 Excellent

brian, Newcastle, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury hotel near the lake and metro.
The design of the hotel is ultra modern. The large, well-equipped rooms twist round a hollow inside. From Reception you can look up to the ceiling which is nearly 30 floors above. It is an amazing site. My 22nd floor room had spectacular view over the city. Many of the surrounding buildings are decorated with LED lights at night and look amazing. I would recommend taking the breakfast option if offered as it came with a nightly cocktail package and offered great value. I must make a special mention. Lee, who manages the Regency Club on 28th floor made out stay an absolute pleasure. He made us feel welcome, helped greatly to arrange a trip to the local city of Hangzhou and was full of suggestions about how to spend our time. It can be quite daunting for a Westerner wanting to travel by train in China but Lee even arranged the tickets for us and told us where to pick them up to avoid queuing. I also need to mention the Concierge team. Sabine in particular was brilliant in helping to print off our boarding cards, arrange extra chains for the room, provide ice buckets etc, etc.
Stayed 14 nights in Sep 2018

10/10 Excellent

YUNG CHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018