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Microtel Inn & Suites by Wyndham Gassaway/Sutton

2.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Microtel Inn & Suites by Wyndham Gassaway/Sutton

Exterior
Room, 1 Queen Bed, Accessible, Non Smoking
Lobby
Laundry room
Property amenity

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • Air conditioning
  • 24/7 front desk
  • Housekeeping
  • Pet-friendly
  • Free WiFi

Explore the area

Map
115 Reston Place, Gassaway, WV, 26624
  • Braxton County Memorial Hospital
    ‪16 min walk‬
  • Elk River
    ‪4 min drive‬
  • Sutton Dam
    ‪10 min drive‬

Room options

Suite, 1 Queen Bed, Non Smoking

8.2 out of 10
Very good
(10 reviews)
  • Sleeps 4
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking

8.0 out of 10
Very good
(29 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

Room, 1 Queen Bed, Accessible, Non Smoking

Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, free rollaway beds, free WiFi

Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(24 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Microwave

Desk, iron/ironing board, free rollaway beds, free WiFi

Suite, 1 King Bed, Microwave

  • Sleeps 4
  • 1 King Bed

View all photos for Room, Accessible

Desk, iron/ironing board, free rollaway beds, free WiFi

Room, Accessible

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 2 Queen Beds

View all photos for Suite, Accessible

Desk, iron/ironing board, free rollaway beds, free WiFi

Suite, Accessible

  • Sleeps 3
  • 1 Queen Bed

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Exterior

Days Inn & Suites by Wyndham Sutton Flatwoods

Pool
Breakfast included
Parking included
Free WiFi
4.4 out of 5, Excellent, (1002)
The price is €123
for 1 room
includes taxes & fees
1 Feb - 2 Feb
Days Inn & Suites by Wyndham Sutton Flatwoods

About this property

Microtel Inn & Suites by Wyndham Gassaway/Sutton

Hotel in Gassaway with free breakfast and a 24-hour business center
Along with a 24-hour business center, this smoke-free hotel has coffee/tea in a common area and a business center. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a meeting room, a 24-hour front desk, and RV/bus/truck parking are onsite. Change of towels is available on request.
Microtel Inn & Suites by Wyndham Gassaway/Sutton offers 74 accommodations with coffee/tea makers and hair dryers. Televisions come with cable channels. Bathrooms include separate bathtubs and showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at Microtel Inn & Suites by Wyndham Gassaway/Sutton. During your stay, you'll be within walking distance of Braxton County Memorial Hospital. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • Amenities include a front-desk safe, a 24-hour business center, and a meeting room
  • Just a 2-minute drive from Braxton County Memorial Hospital and a few minutes from Elk River
  • Dogs welcome for a fee (restrictions apply)
WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. Free breakfast is available daily. The business-friendly Microtel Inn & Suites by Wyndham Gassaway/Sutton also features a vending machine, coffee/tea in a common area, and a front-desk safe. Self parking is free.

This Gassaway hotel is smoke free.

Guests are served free continental breakfast daily from 5:00 AM to 9:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking on site

Food and drink

  • Free continental breakfast available daily 5:00 AM–9:00 AM
  • Coffee/tea in a common area

Family friendly

  • Free rollaway/extra beds
  • Microwave
  • Mini-fridge

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Daily housekeeping

Business services

  • 24-hour business centre
  • A meeting room

Outdoors

  • Firepit
  • Outdoor furniture

Accessibility

  • Lift

More

  • At least 80% of lighting from LEDs
  • Local culture and ecosystem education
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free rollaway beds

Bathroom

  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Towels

Entertainment

  • TV channels
  • TV

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini fridge

More

  • Connecting rooms available
  • Desk
  • Energy-saving switches
  • Free local calls
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 21.20 per pet, per night, plus a deposit of USD 250.00 per stay
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 250.00 per stay
  • Pet fee: USD 21.20 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Masks are required at the property for guests without COVID-19 vaccination
Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Microtel Inn Wyndham Gassaway Sutton
Microtel Inn Wyndham Sutton
Microtel Inn Wyndham Sutton Hotel
Microtel Inn Wyndham Sutton Hotel Gassaway
Gassaway Microtel
Microtel Gassaway
Microtel Inn & Suites Sutton/Gassaway Hotel Gassaway
Microtel Inn And Suites Sutton/Gassaway
Microtel Inn Wyndham Gassaway/Sutton Hotel Gassaway
Microtel Inn Wyndham Gassaway/Sutton Hotel
Microtel Inn Wyndham Gassaway/Sutton Gassaway
Microtel Inn Wyndham Gassaway/Sutton
Gassaway Microtel
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Microtel Gassaway
Microtel Inn Suites by Wyndham Gassaway/Sutton
Microtel Inn & Suites by Wyndham Gassaway/Sutton Hotel
Microtel Inn & Suites by Wyndham Gassaway/Sutton Gassaway
Microtel Inn & Suites by Wyndham Gassaway/Sutton Hotel Gassaway

Microtel Inn & Suites by Wyndham Gassaway/Sutton Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 278 out of 817 reviews" "
Rating 8 - Good. 286 out of 817 reviews" "
Rating 6 - Okay. 125 out of 817 reviews" "
Rating 4 - Poor. 77 out of 817 reviews" "
Rating 2 - Terrible. 51 out of 817 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Deborah

Travelled with family
We arrived at the hotel and was told we booked a room through a 3rd party and there wasn’t a room available and to contact Expedia which we tried several times. The manager told was nothing she could do and to leave, we couldn’t find another room due to something going on for the weekend so we slept in our car in 40 degrees. Extremely upset. Being inhospitable myself the hotel should of offered to help us find something
Stayed 1 night in Oct 2024

10/10 Excellent

victor

Stayed 3 nights in Oct 2024

6/10 Okay

Angie

Travelled with family and small children, Travelled with pets
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was really friendly. The pet policy is not clear on the website. For the price I expected better.
Stayed 2 nights in Oct 2024

4/10 Poor

Ian

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Window was broken and double-glazing filled with dirt, wifi was so poor as to be unusable. Check-in was marred by me booking an upgrade through Hotels.com that was rejected but the only evidence of this was a note inconspicuously marked on the booking reference. Incidentally, the room was available :-(
Stayed 3 nights in Sep 2024

2/10 Terrible

Linda

Didn't get to stay we were turned away because of our dog. Said pet friendly but was not .
Stayed 1 night in Sep 2024

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

2/10 Terrible

Deborah

Travelled with group
Liked: Staff & service
I would not have stayed at this property if I had known a few things. The property is located up a steep and winding road. I was driving my motorhome. When I checked in, I was informed I couldn't park on the parking lot. There was less than 15 vehicles on the entire lot. I had to park my motorhome in a gravel lot, that you couldn't even turn around in, and that didn’t have any lighting. I felt very unsafe! When I went to take a shower, there were hairs on a shelf on the side of the tub where it looked like someone shaved. In the bottom of the tub was long hair. I was told if I damaged the gravel parking lot I would be charged $250. They wanted copies of both mine and my husband's driver's licenses - I've never heard of needing both. Check in took too long and they have too many rules that come with charges if you break the rules. And if we asked a question, the answer was, 'that's above my pay grade'. I definitely won't be staying here again and wouldn't recommend it.
Stayed 1 night in Sep 2024

10/10 Excellent

Matt

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

6/10 Okay

Anita

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Aug 2024

6/10 Okay

Maggie

Liked: Cleanliness
Stayed 3 nights in Aug 2024

2/10 Terrible

Bryan

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We paid extra to have late checkout at 1:00 p.m. when we checked in at 2:00 a.m. in the morning they said that they do not allow late checkouts. We had tried to ride our motorcycle as long as we could knowing that we wasn't going to be here at the motel until at least 2:00 a.m. so when we booked we asked for late checkout and it as far as we know was approved. All suda machines were out of soda when we ask where the pop machines were the clerk gentleman working at the front desk told us where they were but never informed us that they were empty so I used my card to buy because it would not take cash which he informed me of charge my card twice and there was nothing in it and had not been for at least a month. When we first got there they put us on the third floor at the very end we after riding the motorcycle all day and half the night there was no water pressure or hot water for at least 20 minutes after I went down and asked if we could get closer to the water or at least hot water inform me that it takes 20 to 30 minutes for the hot water to reach this area. When we walked into the room the air conditioner was set on 60° which didn't bother me at all but was a little chilly at first. Definitely no water pressure . We travel a lot and we definitely will take this place off the list. I recommend going a little further down the road to flatwoods always been treated great and rooms are very nice water pressure is good.
Stayed 1 night in Sep 2024

6/10 Okay

Marc

Disliked: Cleanliness, property conditions & facilities
Needs updating and upkeep. employees nice, ground nice, hotel needs work
Stayed 1 night in Aug 2024

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Aug 2024

8/10 Good

Bob

Travelled with family
Nice stop for the night. Had an issue that dealt with right away. Decent breakfast
Stayed 1 night in Aug 2024

6/10 Okay

Stephanie

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Loved that it was in the mountains.
Stayed 1 night in Aug 2024

6/10 Okay

Mike

Disliked: Cleanliness, property conditions & facilities
Some good some bad
Sorry to say this was not a very pleasurable experience. The room was dated, while not filthy, not very clean. The hallway had ceiling tile missing, damaged plaster on the walls. The bed was comfortable and the room quiet. The lock on the back entrance door was not operating. The breakfast was fine, and the Mexican Restaurant down the highway was excellent.
Stayed 1 night in Jul 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay
Stayed 2 nights. First room A/C was barely functional. Room change fixed that. Staff was excellent from the top down, friendly and helpful.
Stayed 1 night in Aug 2024

8/10 Good

david

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Quiet
Stayed 1 night in Jul 2024

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024

6/10 Okay

Jeff

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

2/10 Terrible

Mark

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will never again stay at this hotel We were evacuated in the middle of the night due to CARBON MONIXIDE poisoning! No apology. No other accommodations provided. And no refund.
Stayed 1 night in May 2024

4/10 Poor

Nate

Travelled with pets, Travelled with partner
Toilets wouldnt flush, shower knobs keep spinning, not much of a complimentary breakfast.
Stayed 1 night in Jul 2024

8/10 Good

Tamme

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean. The shower was a bit wonky. The water went from very hot to burning hot. There was no medium hot.
Stayed 3 nights in Jun 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We LOVED our room! The bedroom separated from the lounging area. Very roomy throughout. Comfy beds and not hardly any noise bleed through from adjoining rooms. Staff was great from check in until check out. Always available and friendly. We didn’t experience any concerning problems during our stay and would book here again!
Stayed 3 nights in Jun 2024