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The WIN hotel

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The WIN hotel

Premium bedding, in-room safe, desk, iron/ironing board
Interior
Front of property
Lobby lounge
Interior entrance

Reviews

8.0 out of 10

Very good

Popular amenities

  • Spa
  • Breakfast included
  • Parking included
  • Room service
  • Laundry
  • Housekeeping

Explore the area

Map
Jalan Embong Tanjung 46-48, Surabaya, Jawa Timur, 60271
  • Submarine Monument
    5 min walk
  • Surabaya Plaza Shopping Mall
    6 min walk
  • Grand City Surabaya
    10 min walk
  • Surabaya (SUB-Juanda)
    36 min drive

Room options

View all photos for Basic Twin Room

Premium bedding, in-room safe, desk, iron/ironing board

Basic Twin Room

  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Basic Room, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Basic Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room

Premium bedding, in-room safe, desk, iron/ironing board

Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room

Premium bedding, in-room safe, desk, iron/ironing board

Twin Room

  • Sleeps 1
  • 1 Large Twin Bed

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includes taxes & fees
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About this property

The WIN hotel

Hotel with free breakfast, near Tunjungan Plaza
A restaurant, a snack bar/deli, and a coffee shop/cafe are available at this hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, spa services, a business center, and concierge services are onsite.
The WIN hotel offers 90 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. LCD televisions come with cable channels.

Bathrooms include showers, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
During your stay at The WIN hotel, you're just a quick walk from Submarine Monument. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast offered
  • Free WiFi
  • Free self parking
  • Enjoy international cuisine while dining at I-Cafe
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Just a 5-minute walk from Submarine Monument and 13 minutes by foot from Tunjungan Plaza
  • Airport shuttle service available for a fee
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. Free breakfast is available. Public spaces have free WiFi. A business center and meeting rooms are available. An airport shuttle (available 24 hours) is available for a fee. Spa services, a terrace, and tour/ticket assistance are also featured at the business-friendly The WIN hotel. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Surabaya hotel.

Guests are served free buffet breakfast.
I-Cafe - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free buffet breakfast
  • 1 restaurant and 1 coffee shop/cafe
  • Room service available

Restaurants on site

  • I-Cafe

Things to do

  • Spa services

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Terrace

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Wheelchair-accessible parking

More

  • Couples dining
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV channels
  • LCD TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Desk
  • Iron/ironing board (on request)
  • Safe
  • Slippers

Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age: 17

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The WIN hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: IDR 200000.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: IDR 175000 per vehicle (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Front desk staff will greet guests on arrival.

We should mention

  • Up to 5 children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't allowed at The WIN hotel.

Property is also known as

WIN hotel Surabaya
WIN Surabaya
The WIN hotel Hotel
The WIN hotel Surabaya
The WIN hotel Hotel Surabaya

The WIN hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 10 out of 28 reviews" "
Rating 8 - Good. 11 out of 28 reviews" "
Rating 6 - Okay. 4 out of 28 reviews" "
Rating 4 - Poor. 2 out of 28 reviews" "
Rating 2 - Terrible. 1 out of 28 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Christopher

Liked: Cleanliness, property conditions & facilities, room comfort
An excellent place quite close to the station
An excellent place, everything was shaping up fine - except the receptionist asked to keep my passport overnight, and when I left early to catch a train, there was a different receptionist, no note had been left on my packaged breakfast, remembered too late for a return trip to the hotel, missed my train - it cost me well over a million to get to Bandung that day ...shame really. THERE SHOULD BE NO REQUEST TO LEAVE YOUR PASSPORT IN ANY MODERN HOTEL !!
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Good location, good price, a little tired
Hotel is a well located budget option. Rooms are a bit tired but have everything you need. Main gripe is that they don't include breakfast even though it is advertised as such
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

10/10 Excellent

Tung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal hotel
Very nice, friendly , helpful staff. Good breakie, centrally located, 5 min walk from the main railway station. Good, clean and comfortable hotel. Definitely would stay this hotel again
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Complete fasilities
Hotel provide complete fasilities in room. Near to train statiom and easy access
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good aircon and very comfortable beds. Bathrooms were clean and good breakfast. Arranged transport from airport did not show up and it was costly to get a taxi.
Stayed 1 night in Jul 2017

8/10 Good

Hon Nam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, good location
Staff is friendly. Clean and bright room. Near train station.

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty bathroom at The Win Hotel
I would not recommend this hotel. The bathroom is dirty, coffee stain over the bathroom door and toilet bowl. As we entered the room, we found no remote control for the air conditioner, and the bell boy help us to call the desk and said they will pass it to us later. But there are no one entertained us at all after that. They do not provide hair dryer inside the room. I tried to call the desk to borrow one, but they do not have. The front desk not well in English speaking, it's hard for us jus to ask for a help to get a cab from them, and they did not seems willing to help too.

10/10 Excellent

Chatchai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place for a stopover
Exactly what you need if you're looking for somewhere comfortable and easy. Clean and very well managed we loved staying here. The breakfast alone is great! Really close to the train station so great for Mount Bromo or getting to Yogyakarta.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a stopover.
A very clean and comfortable hotel with a great buffet breakfast. Ideal for a stopover or a few day in the city.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

deedee, melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel
The hotel maintained its cleanness very good, all the staffs are well trained and super friendly and helpful.

10/10 Excellent

Meng-shun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
商務飯店，整潔舒適，早餐適中，CP值高
Stayed 2 nights in Jul 2019

4/10 Poor

VERONIQUE

Disliked: Cleanliness, property conditions & facilities
À éviter
Hotel récent bien placé près de la gare pour un stop à deux pas d'un centre commercial mais mal entretenu Chambre avec literie correct mais sale et une sale bain avec des odeurs de moisissure Petit déjeuner pas terrible Hotel à petit prix mais pas recommandable
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to train station
Very pleasant stay, very close to the train station.
Stayed 1 night in Oct 2017

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 4 nights in Jul 2017

6/10 Okay

Robert

Liked: Staff & service
Modernes Hotel
Haben eine Nacht in diesem Hotel verbracht. Zimmer sind in Ordnung und das Hotel macht einen guten Eindruck. In 10 Minuten ist man zu Fuß am Bahnhof.

6/10 Okay

andrianto, Jakarta

Liked: Cleanliness, property conditions & facilities, room comfort
Budget hotel
Bersih dan nyaman, hanya utk variasi dan taste breakfast kurang

8/10 Good

yoshiaki, 北海道

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
場所が良いですよ
シークレットプライスだけあってとてもコストパフォーマンスに優れています。場所もショッピングモールに近く便利です。これで朝食も付いていますから言うことなしです。最初二階の部屋に案内されたのですがシャワールームが臭かったので変更して欲しいとお願いしたら快く応じてくれ六階は全く問題なく快適に過ごせました。wifiもサクサクつながりました。

8/10 Good

Irwin, Yogyakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Baik
Bagus, tapi jendendela lantai 2 tidak bisa melihat apa2 karena tertutup donding