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Surabaya Suites Hotel Powered by Archipelago

4.0 star property

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Photo gallery for Surabaya Suites Hotel Powered by Archipelago

Outdoor pool
Lobby sitting area
Reception
Body treatments, aromatherapy, body scrubs, facials
Indoor wedding

Reviews

7.4 out of 10
Good

Popular amenities

  • Spa
  • Bar
  • Pool
  • Gym
  • Room service
  • Parking included

Explore the area

Map
Plaza Boulevard, Jalan Pemuda 31-37, Surabaya, East Java, 60271
  • Surabaya Plaza Shopping Mall
    ‪1 min walk‬
  • Submarine Monument
    ‪6 min walk‬
  • Grand City Surabaya
    ‪7 min walk‬
  • Surabaya (SUB-Juanda)
    ‪39 min drive‬

Room options

View all photos for Junior Suite Historical King

In-room safe, desk, blackout curtains, iron/ironing board

Junior Suite Historical King

  • Sleeps 2
  • 1 King Bed

View all photos for Business Suite King

In-room safe, desk, blackout curtains, iron/ironing board

Business Suite King

  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Business Suite Historical King

In-room safe, desk, blackout curtains, iron/ironing board

Business Suite Historical King

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite Historical Twin

Deluxe Suite Historical Twin

Deluxe Suite Historical Twin

  • Sleeps 2
  • 1 King Bed

View all photos for Business Suite Historical Twin

In-room safe, desk, blackout curtains, iron/ironing board

Business Suite Historical Twin

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Suite King

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Suite King

  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Business Suite Twin

Business Suite Twin

Business Suite Twin

  • 48 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite King

In-room safe, desk, blackout curtains, iron/ironing board

Junior Suite King

  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Historical Twin

In-room safe, desk, blackout curtains, iron/ironing board

Junior Suite Historical Twin

  • Sleeps 2
  • 2 Twin Beds

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About this property

Surabaya Suites Hotel Powered by Archipelago

Family-friendly hotel connected to a shopping center in Embong Kaliasin with a full-service spa
Along with a full-service spa, this smoke-free hotel has an outdoor pool and a restaurant. Free WiFi in public areas and free valet parking are also provided. Additionally, a health club, a bar/lounge, and a snack bar/deli are onsite.
Surabaya Suites Hotel Powered by Archipelago offers 230 air-conditioned accommodations with safes and complimentary newspapers. LCD televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers with deep soaking bathtubs, slippers, complimentary toiletries, and hair dryers.

This Surabaya hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a steam room.

Children under 12 years old are not allowed in the swimming pool or health club without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms. Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.
With your stay at Surabaya Suites Hotel Powered by Archipelago, you're connected to a shopping center and just a quick walk from Surabaya Plaza Shopping Mall. Enjoy features like free WiFi in public areas and free valet parking, plus a full-service spa.
  • Free WiFi and wired Internet
  • Free valet parking and self parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Take a swim in the outdoor pool
  • Indulge with manicures and pedicures, massages, or body scrubs at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym, a steam room, and fitness classes
  • Steps from Surabaya Plaza Shopping Mall and World Trade Centre
  • Airport shuttle service available for a fee
Surabaya Suites Hotel Powered by Archipelago offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business center and a meeting room. Event space at this hotel measures 1292 square feet (120 square meters) and includes conference space. A children's pool, a steam room, and spa services are also featured at the family-friendly Surabaya Suites Hotel Powered by Archipelago. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free.

This 4-star Surabaya hotel is smoke free.

Surabaya Suites Hotel Powered by Archipelago has a restaurant on site.
Cafe Taman - This restaurant specializes in international cuisine and serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
Coffee Bar - This coffee shop serves brunch, lunch, and dinner.
24-hour room service is available.

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Free off-site parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Cafe Taman
  • Coffee Bar

Things to do

  • Fitness classes
  • Art gallery
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Playground
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Fridge
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Business centre
  • Computer station
  • Conference space (1292 square feet)
  • A meeting room

Outdoors

  • Garden
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains

Bathroom

  • Bath or shower
  • Deep-soaking bath
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • TV channels
  • LCD TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Surabaya Suites Hotel Powered by Archipelago

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 48.0 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 17 (one-way)
  • Rollaway bed fee: USD 48.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Surabaya Suites Hotel Powered by Archipelago offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Surabaya Plaza
Surabaya Plaza
Surabaya Plaza Hotel
Surabaya Plaza Hotel Java
Surabaya Suite Hotel
Surabaya Suite
Horison Suites Surabaya Hotel
Surabaya Suites Hotel
Surabaya Suites
Horison Suites Hotel
Horison Suites Surabaya
Surabaya Suites Hotel
Surabaya Suites Hotel Powered by Archipelago Hotel
Surabaya Suites Hotel Powered by Archipelago Surabaya
Surabaya Suites Hotel Powered by Archipelago Hotel Surabaya

Surabaya Suites Hotel Powered by Archipelago Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 20 out of 112 reviews
Rating 8 - Good. 47 out of 112 reviews
Rating 6 - Okay. 36 out of 112 reviews
Rating 4 - Poor. 5 out of 112 reviews
Rating 2 - Terrible. 4 out of 112 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Oct 2024

10/10 Excellent

Riana

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I choose this hotel because the location close to güveni station and beside mall easy to find food and room it’s very big
Stayed 1 night in Aug 2024

10/10 Excellent

Natsuko

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
建物は少し古い印象でしたが、スタッフはみなさんとても親切で、快適に滞在することができました。 ホテルの目の前には遅くまで開いているカフェなどもあり、夜も多少遅い時間でも安心して出歩ける環境でした。
Stayed 4 nights in Jul 2024

8/10 Good

Karen

Business traveller
Liked: Cleanliness, staff & service, amenities
As far as value for money, this is a great choice. The facilities are old so a bit more difficult to keep super clean. Also could use some additional electrical outlets so customers do not have to unplug the lamps to plug in chargers, etc. They do have a pool that is clean but old. It took me 2 days of occasional walks to find the pool and the pool can be crowded in early morning. I like the mix of clientele which is national and international. I would stay here again.
Stayed 5 nights in Jul 2024

8/10 Good

Kok Poh

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Value for money. Surabaya plaza next door with lots of food and shopping. Other shoppings grab only cost less than $2.00. A convenient place to stay.
Stayed 3 nights in May 2024

4/10 Poor

Engku Hartini Binte

Stayed 3 nights in Apr 2024

10/10 Excellent

Hock Sing

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023

8/10 Good

Bakhtiar

Liked: Staff & service
It was ik
Stayed 1 night in Jun 2023

6/10 Okay

Anthony

Travelled with partner
Liked: Cleanliness, staff & service
The staff are friendly and helpful. The place is clean but the building needs painting and some repairs.
Stayed 2 nights in Apr 2023

10/10 Excellent

Robert E

Stayed 5 nights in Apr 2022

10/10 Excellent

Kuwat

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Kuwat

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

8/10 Good

Kuwat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
Very convenient and friendly staff allowing us the flexibility and freedom to peruse with ease
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and conveniently located next to a mall. Room is spacious too
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Beside surabaya plaza. Breakfast however not much variety
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent stay
I was given a smoking room when it was stated non-smoking in my booking. Luckily the room did not reek of smoke although it did when i step outside. The staff did apologise to me and offered to change room once a non-smoking room is available. The condition of the gym/fitness centre was quite poor. Both treadmill machines were down and the stationary bikes were old. The pool was decent. The room was comfortable but I had some issues with the towels and sheets, as stains were visible. All in all, it was a fairly modest place to stay and I would still recommend this hotel to non-fussy stayers.
Stayed 5 nights in Aug 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the money... spacious rooms with business table separately... cleanliness and daily room cleaning, good food at the restaurant... good for business travel , or to stay and see around Surabaya, all positive experience except for the WiFi...lobby WiFi had no issues, WiFi repeatedly get disconnected once inside the room...and had difficulty in connecting..if not for that ... great, stay👍
Stayed 5 nights in Jul 2019

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
Property was in a great area across from a mall, rooms were a little older than expected but comfortable, price could be adjusted to reflect dating decor but overall comfortable stay
Stayed 1 night in Jul 2019

6/10 Okay

Jackmond

Liked: Staff & service
The room given was a big room. Breakfast was very chaotic as the hotel was hosting a big group during my stay and there was not enough food for all. The Gym and the Swimming pool looks dated and not very inviting.
Stayed 3 nights in Jul 2019

6/10 Okay

Hei Tung

Liked: Staff & service
Book if the price stay low
Was joining a sunrise trip to mount bromo and leaving for Yogyakarta the next day by train. So really just stayed for a short rest at the evening. Location is good - next to mall, close with train station. Condition is not the best but expected given the very low price, also very acceptable for a short stay. One major down side is that some room is facing the lobby, and despite we were staying at the top floor the noise from the lobby is still quite notable. Overall quite ok for our short stay given the price.
Stayed 2 nights in Jun 2019

6/10 Okay

Yoana

Stayed 1 night in May 2019

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
For my 1 night stay, I changed 3 rooms in total. Couldn't find a electric point for charging my laptop and mobile. Housekeeping told me to plug out table lamp and use power point, leaving the room darker (it was already pretty fun). The toilet flush doesn't work very well in the 1st room, also pillows looks old and out of shape (believe me, you won't want to touch it!). Requested for change of pillow and they offer me to change to a better room. 2nd room was not tidied and in total mess (I took picture but i will not post it here). 3rd room is a little better but it was a really a nightmare for me and I will never recommend this hotel to anyone.
Stayed 1 night in Mar 2019