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Ambassador Suite

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Executive Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Apartment, 3 Bedrooms

Bed Count 3 Full Beds Maximum Occupancy 7 Max

Apartment, 2 Bedrooms

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Deluxe Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Hotel Description

With your stay at Sheraton Surabaya Hotel and Towers, you're connected to the convention centre and just a quick walk from Tunjungan Plaza. You'll find features such as free WiFi in public areas and free self-parking, plus 3 restaurants.

  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine with pool views at Kafe Bromo, one of the property's 3 restaurants
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to massages, reflexology or facials at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes an outdoor tennis court, a gym and a steam room
  • Steps from Tunjungan Plaza and 12 minutes by car from Pakuwon Mall
  • Airport shuttle service available for a fee

About the Sheraton Surabaya Hotel and Towers

Location Jalan Embong Malang 25-31, Surabaya, East Java 60261

Property Features

Sheraton Surabaya Hotel and Towers offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre, 8 meeting rooms, and limo/town car service. Event space at this hotel measures 441 square feet (41 square metres) and includes a conference centre. A children's pool, a fitness centre, and a sauna are also featured at the luxury Sheraton Surabaya Hotel and Towers. You'll have access to the outdoor pool at a partner property. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. Smoking is allowed in designated areas at this Art Deco Surabaya hotel.

  • 1 building
  • 348 guestrooms or units
  • 28 levels
  • 3 dining venues
  • 441 sq ft of conference space
  • 41 sq. m of conference space
  • Built in 1995
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 1
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Train station: Surabaya Pasar Turi Station (2.5 km / 1.5 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Sheraton Surabaya Hotel and Towers offers 348 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. Flat-screen televisions come with cable channels. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, dressing gowns, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Fridge
  • Coffee maker
  • Luxury bedding
  • Combined shower/bath
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or cupboard
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10 AM.

Kafe Bromo – Overlooking the pool, this restaurant specialises in international cuisine and serves breakfast, lunch, dinner and light fare.

Lung Yuan – This restaurant specialises in Chinese cuisine and serves lunch and dinner.

Kawi Lounge – This café specialises in international cuisine and only serves light fare. Guests can enjoy drinks at the bar.

Link at Sheraton – This coffee shop only serves light fare.

Sheraton Club Lounge – This restaurant specialises in international cuisine and serves breakfast and light fare.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court, a sauna and a fitness centre.

  • Health or beauty spa nearby

Spa Services

Guests can pamper themselves with a trip to the on-site spa, which has 4 treatment rooms. Services include Thai massages and facials. The spa is equipped with a sauna. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

  • Sauna in spa
  • Number of treatment rooms 4
  • Thai massage
  • Reflexology
  • Facial treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 19

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Sheraton Surabaya Hotel and Towers offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 786500.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Sheraton Surabaya Hotel and Towers

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 19 years old.

This property accepts credit cards, debit cards and cash

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 19 years old. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

  • Security system
  • UnionPay
  • Staffed front desk
  • Comprehensive food waste policy
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
  • Carbon monoxide detector
  • Comprehensive recycling policy
  • Smoke detector
  • Service animals not allowed
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 340000 per person
  • Airport shuttle fee: IDR 490000 per vehicle (one-way, maximum occupancy 4)
  • Valet parking fee: IDR 50000 per stay
  • Rollaway bed fee: IDR 786500.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sheraton Surabaya Hotel & Towers
  • Sheraton Surabaya Towers
  • Sheraton Surabaya Hotel & Towers Java
  • Sheraton Surabaya Hotel And Towers
  • Sheraton Surabaya Hotel Towers
  • Sheraton Surabaya And Towers
  • Sheraton Surabaya Hotel and Towers Hotel
  • Sheraton Surabaya Hotel and Towers Surabaya
  • Sheraton Surabaya Hotel and Towers Hotel Surabaya

You should know

  • Pool access is available 24 hours a day.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.