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Platinum Hotel Tunjungan Surabaya

4.0 star property

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Photo gallery for Platinum Hotel Tunjungan Surabaya

Deluxe Twin Room
Exterior
Reception
Executive Double Room | Living area
2 outdoor pools

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking available
  • Spa
  • Bar
  • Hot tub
  • Pool
  • Gym

Explore the area

Map
Tunjungan St No.11 - 21, Genteng, Surabaya, East Java, 60275
  • Tunjungan Plaza
    ‪8 min walk‬
  • Grand City Surabaya
    ‪18 min walk‬
  • Surabaya Plaza Shopping Mall
    ‪20 min walk‬
  • Surabaya (SUB-Juanda)
    ‪38 min drive‬

Room options

View all photos for Business Double Room

Business Double Room

Business Double Room

  • 26 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Double Room

Junior Double Room

Junior Double Room

  • 36 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

  • 30 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Family Double Room

Family Double Room

Family Double Room

  • 70 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Business Twin Room

Business Twin Room

Business Twin Room

  • 26 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

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The price is €58
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includes taxes & fees
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About this property

Platinum Hotel Tunjungan Surabaya

Hotel with 2 outdoor swimming pools, a short walk to Tunjungan Plaza
This hotel features 2 outdoor pools, a full-service spa, and a restaurant. Free WiFi in public areas and free valet parking are also provided. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite. Change of towels is available on request.
Platinum Hotel Tunjungan Surabaya offers 292 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. 49-inch flat-screen televisions come with premium cable channels. Bathrooms include slippers, hair dryers, and toothbrushes and toothpaste.

This Surabaya hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and desk chairs. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools and 4 hot tubs are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples. Services include massages.
During your stay at Platinum Hotel Tunjungan Surabaya, you're just a quick walk from Tunjungan Plaza. You'll find features like free WiFi in public areas and free valet parking, plus 2 outdoor pools.
  • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free valet parking and self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools or soak in the 4 hot tubs
  • Treat yourself to massages at the spa
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym, a sauna, and bike rentals
  • Just a 1-minute drive from Tunjungan Plaza and 12 minutes from Pakuwon Mall
  • Airport shuttle service available for a fee
Platinum Hotel Tunjungan Surabaya offers its guests a full-service spa, 2 outdoor swimming pools, and 4 hot tubs along with a sauna and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business center and 18 meeting rooms. Event space at this hotel measures 6954 square feet (646 square meters) and includes conference space. Spa services, a terrace, and concierge services are also featured at the business-friendly Platinum Hotel Tunjungan Surabaya. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4-star Surabaya hotel.

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:00 AM.
Platinum Hotel Tunjungan Surabaya has a restaurant on site.
Room service is available.

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:00 AM: IDR 250000 for adults and IDR 125000 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • 2 outdoor pools
  • 4 hot tubs
  • Bike rentals
  • Bike parking
  • Bike storage
  • Fitness centre
  • Full-service spa
  • Sauna

Family friendly

  • 2 outdoor pools
  • Babysitting services
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop

Business services

  • Business centre
  • Conference space (6954 square feet)
  • Meeting rooms - 18

Outdoors

  • Outdoor entertainment area
  • Terrace

Spa

  • 2 treatment rooms
  • Couples treatment room(s)
  • Massages
  • Massage/treatment rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible (may have limits)

More

  • At least 80% organic food
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Living plant wall
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Hairdryer
  • Private bathroom
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 49-inch flat-screen TV
  • TV channels
  • Premium channels
  • Streaming services

Food and drink

  • Electric kettle
  • Free bottled water

More

  • Desk
  • Desk chair
  • Eco-friendly cleaning products used
  • Energy-saving switches
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Safe
  • Slippers
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Platinum Hotel Tunjungan Surabaya

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 400003 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately IDR 250000 for adults and IDR 125000 for children
  • Airport shuttle fee: IDR 350000 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: IDR 400003 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Platinum Hotel Tunjungan Surabaya offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Platinum Tunjungan Surabaya
Platinum Hotel Tunjungan Surabaya Hotel
Platinum Hotel Tunjungan Surabaya Surabaya
Platinum Hotel Tunjungan Surabaya Hotel Surabaya

Platinum Hotel Tunjungan Surabaya Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 11 out of 13 reviews
Rating 8 - Good. 0 out of 13 reviews
Rating 6 - Okay. 1 out of 13 reviews
Rating 4 - Poor. 0 out of 13 reviews
Rating 2 - Terrible. 1 out of 13 reviews

10/10

Cleanliness

9.4/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

BOON HOW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location and comfortable hotel
near to Tunjungan plaza and near many eating place and big breakfast selection
Stayed 2 nights in Aug 2024

10/10 Excellent

Abd Shukor Bin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On time checkin without waiting. Requested for smoking room and ready when arrived. Price is not so expensive and reasonable even during school holiday. Very highly recommended to who ever want to stay at this hotel.
Stayed 1 night in May 2024

10/10 Excellent

Abd Shukor Bin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 15 nights in Mar 2024

10/10 Excellent

Abd Shukor Bin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking might be trouble because limited and limited room maunuver for vehicle.
Stayed 3 nights in Feb 2024

6/10 Okay

j

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
lengthy check in. Room is standard, but bathroom is small and narrow. Bed is nice and firm. AC not cold enough in our room. Breakfast is OK
Stayed 4 nights in Jun 2023

10/10 Excellent

Tadayoshi

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

M priyo

Stayed 1 night in Oct 2024

10/10 Excellent

Mika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful breakfast.
Stayed 6 nights in Jul 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

2/10 Terrible

Rusli

Stayed 2 nights in Jul 2022