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Novotel Samator Surabaya Timur

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Novotel Samator Surabaya Timur

2 bars/lounges
Exterior
Minibar, desk, laptop workspace, soundproofing
Outdoor pool
Exterior

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Gym
    Gym
  • Parking included
    Parking included
  • Breakfast available
    Breakfast available
  • Room service
    Room service

Explore the area

Map
Jl Kedung Baruk 28 Rungkut, Surabaya, 60298
  • Sepuluh November Institute of Technology
    4 min drive
  • Galaxy Mall
    5 min drive
  • Surabaya Zoo
    6 min drive
  • Surabaya (SUB-Juanda)
    31 min drive

Room options

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed

Minibar, desk, laptop workspace, soundproofing

Deluxe Double Room, 1 King Bed

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds

  • 28 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Twin Room, 2 Single Beds

Minibar, desk, laptop workspace, soundproofing

Deluxe Twin Room, 2 Single Beds

  • 30 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Suite, 1 King Bed

Superior Suite, 1 King Bed

Superior Suite, 1 King Bed

  • 56 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior
Fairfield by Marriott Surabaya
Pool
Spa
Kids pool
Parking included
4.3 out of 5, Excellent, (153)
The price is €44
for 1 night
includes taxes & fees
6 Dec - 7 Dec
Fairfield by Marriott Surabaya

About this property

Novotel Samator Surabaya Timur

Hotel in Surabaya with bars and a fitness center
This smoke-free hotel features an outdoor pool, a restaurant, and 2 bars/lounges. Free WiFi in public areas and free self parking are also provided. Other amenities include a fitness center, a conference center, and 24-hour room service. Housekeeping is available on request.
Novotel Samator Surabaya Timur offers 261 air-conditioned accommodations with minibars and complimentary bottled water. Televisions come with cable channels. Bathrooms include slippers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Novotel Samator Surabaya Timur, you'll be close to Tunjungan Plaza. Free WiFi in public areas, free self parking, and 2 bars are available.
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and a porter
  • Onsite recreation includes a gym and bike rentals
  • Just a 4-minute drive from University of Pembangunan Nasional Veteran and a few minutes from Sepuluh November Institute of Technology
  • Airport shuttle service available for a fee
Novotel Samator Surabaya Timur offers its guests a children's pool, an outdoor pool, and a fitness center. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi and wired Internet are free in public spaces.

There are 10 meeting rooms available. The business-friendly Novotel Samator Surabaya Timur also features an arcade/game room, concierge services, and a fireplace in the lobby. An airport shuttle during limited hours is available for a fee. Free self parking is available.

This 4-star Surabaya hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10 AM.
FOOD EXCHANGE - Onsite restaurant.
24-hour room service is available.

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • Return airport shuttle (surcharge) from 6:00 AM to 10:00 PM

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10 AM: IDR 145200 per person
  • 1 restaurant
  • 2 bars/lounges
  • 24-hour room service

Restaurants on site

  • FOOD EXCHANGE

Things to do

  • Arcade/games room
  • Bike rentals
  • Children's pool
  • Fitness centre
  • Outdoor pool

Family friendly

  • Arcade/games room
  • Children's pool
  • Corner/local shop
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Front-desk safe
  • Corner/local shop
  • Lockers available
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Porter/bellhop

Business services

  • Conference centre
  • Meeting rooms - 10

Outdoors

  • Dock

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)
  • Wheelchairs available on site

More

  • 100% renewable energy
  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Fireplace in reception
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 42-inch TV
  • TV channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Slippers
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 17

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
At check-in, guests must provide a negative Antigen COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 1 and up, and test must have been administered no more than 24 hours prior to check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Novotel Samator Surabaya Timur

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately IDR 145200 per person
  • Airport shuttle fee: IDR 250000 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: IDR 250000 (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Novotel Samator Surabaya Timur offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Novotel Samator Surabaya Timur Hotel
Novotel Samator Timur Hotel
Novotel Samator Timur
Novotel Samator Surabaya Timur Hotel
Novotel Samator Surabaya Timur Surabaya
Novotel Samator Surabaya Timur Hotel Surabaya

Novotel Samator Surabaya Timur Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 24 out of 59 reviews" "
Rating 8 - Good. 20 out of 59 reviews" "
Rating 6 - Okay. 9 out of 59 reviews" "
Rating 4 - Poor. 4 out of 59 reviews" "
Rating 2 - Terrible. 2 out of 59 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Titawaty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with reasonable price 😊
Stayed 2 nights in Aug 2024

8/10 Good

Rojarani

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I loved how clean the property and the room was. Breakfast buffet was awesome. Enjoyed a very clean and comfortable stay. Just two things: Need more vegan options, and the gym needs wipes and some fans and cooling. Otherwise an amazing stay.
Stayed 2 nights in Jul 2024

8/10 Good

Rojarani

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By far one of the cleanest and comfortable hotels we stayed in Indonesia in the past few weeks. Enjoyed the amazing breakfast, gym, and clean room. If not for the minor issues below I would ahve given a 5 star: 1. Very limited options for vegans. They only had salad and cap cay. Breakfast had lot of vegan items so we were good. 2. Gym was very hot during the day time and no fan. No wipes to clean the machines before and after use. I asked the staff multiple times for some cleaning wipes. They said they will check and completely ignored like I did not exist 3. Water was luke warm and no pressure. So shower was not great. 3.
Stayed 1 night in Jul 2024

8/10 Good

Stevan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Stevan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast is good but parking route is not comfortable
Stayed 3 nights in May 2024

8/10 Good

Loufranco

Liked: Cleanliness, staff & service, property conditions & facilities
Over all nice
Stayed 4 nights in Apr 2024

8/10 Good

RYAN

Stayed 1 night in Apr 2024

10/10 Excellent

Eugene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Feb 2024

2/10 Terrible

suhail

Stayed 4 nights in Dec 2023

8/10 Good

Chin Huat

Stayed 1 night in Sep 2023

6/10 Okay

Chin Huat

Stayed 1 night in Sep 2023

10/10 Excellent

Adeleen

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

4/10 Poor

adi

Stayed 9 nights in Jun 2023

6/10 Okay

Ronnie

the breakfast buffet was limited, catering for the locals only
Stayed 1 night in May 2023

8/10 Good

Surya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all the service is good, and the staff, breakfast are excellent, and make our vacation complete.👍👍👍
Stayed 2 nights in Oct 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel - Clean and spacious
Stayed 1 night in Dec 2020

6/10 Okay

Marc

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
I have stayed at this hotel before and I don’t know whether it was to do with coronavirus or not but this stay didn’t meet expectations. When we turned down the bedcover to sleep on the first night, we were surprised to find a stain on the bedsheet, just a bit bigger than a 500 rp coin. Upon seeing this I wanted to change the room but my partner didn’t want to cause a fuss. So we stayed in the room but we should have asked for another room considering the other faults I found. There was a large
Stayed 3 nights in Oct 2020

6/10 Okay

Teri, Minneapolis

Business traveller
Liked: Staff & service, amenities
No bluebird taxi stand so it is a pain to go anywhere, and our drivers were charged a parking fee when exiting after picking us up. Since the property is far from things, you have to take cabs if you don’t have a car. Get a taxi stand and don’t charge them parking to pick up or drop off guests.
Stayed 5 nights in Feb 2020

8/10 Good

Theresia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New property in east surabaya
Good brand new facility. However quite far from most actions and after hour, the traffic is quite bad it distract you to want to go elsewhere. Found an unclean sheets on day 1, the hotel said it is a red stain from make up or some thing but i thought it looks like dried blood. Quickly resolved and it is smooth sailing afterwards. Kudos to the quick service Breakfast is very good standard and quite good value. Lots of types of food ans desert and fruit is available
Stayed 4 nights in Feb 2020

10/10 Excellent

BoonHeng

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The environment is quiet, clean and safe. Good for business meeting and family vacation.
Stayed 2 nights in Nov 2019

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front Desk Staff were superb especially this middle aged lady in glasses. So sorry we didn’t ask for her name
Stayed 1 night in Oct 2019

4/10 Poor

Selvia

Disliked: Staff & service, property conditions & facilities
Negative comment on Novotel Samator Surabaya
Hotel management is not up to standard - unfriendly and inflexible
Stayed 1 night in Oct 2019

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019