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Holiday Inn Express Surabaya CenterPoint, an IHG Hotel

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Holiday Inn Express Surabaya CenterPoint, an IHG Hotel

Exterior
Exterior
Property amenity
International cuisine
View from room

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Breakfast included
  • Gym
  • Parking included
  • Housekeeping
  • Laundry

Explore the area

Map
No. 54-58 Jalan Kedungdoro, Surabaya, East Java, 60251
  • Tunjungan Plaza
    13 min walk
  • Heroic Monument
    3 min drive
  • Surabaya Plaza Shopping Mall
    4 min drive
  • Surabaya (SUB-Juanda)
    40 min drive

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking

View from room

Standard Room, 1 Queen Bed, Non Smoking

  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Smoking

View from room

Standard Room, 1 Queen Bed, Smoking

  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, City View

View from room

Standard Room, 1 Queen Bed, Non Smoking, City View

  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Single Beds, Smoking, City View

View from room

Standard Room, 2 Single Beds, Smoking, City View

  • 24 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Queen Bed, Smoking, City View

View from room

Standard Room, 1 Queen Bed, Smoking, City View

  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking, City View

View from room

Deluxe Room, 1 Queen Bed, Non Smoking, City View

  • 26 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed, Smoking, City View

View from room

Deluxe Room, 1 Queen Bed, Smoking, City View

  • 26 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

View from room

Standard Room, 2 Single Beds, Non Smoking

  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking (Wheelchair)

View from room

Room, 1 Queen Bed, Accessible, Non Smoking (Wheelchair)

  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Single Beds, Smoking

View from room

Standard Room, 2 Single Beds, Smoking

  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room

View from room

Standard Room

  • 24 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking, City View

View from room

Standard Room, 2 Single Beds, Non Smoking, City View

  • 24 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

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About this property

Holiday Inn Express Surabaya CenterPoint, an IHG Hotel

Hotel with free breakfast, near Tunjungan Plaza
Along with a restaurant, this hotel has a fitness center and a bar/lounge. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a snack bar/deli, a coffee shop/cafe, and a business center.
Holiday Inn Express Surabaya CenterPoint, an IHG Hotel offers 236 air-conditioned accommodations with washers/dryers and safes. Beds feature premium bedding. Premium cable television is provided. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a fitness center.
During your stay at Holiday Inn Express Surabaya CenterPoint, an IHG Hotel, you'll be within walking distance of Tunjungan Plaza. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy international cuisine while dining at Greet Room
  • Amenities include a front-desk safe, a business center, and meeting rooms
  • Onsite recreation includes a gym
  • Within a 15-minute walk of Tunjungan Plaza and BG Junction
  • Airport shuttle service available for a fee
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. Event space at this hotel measures 1927 square feet (179 square meters) and includes conference space. A fitness center, a vending machine, and multilingual staff are also featured at the business-friendly Holiday Inn Express Surabaya CenterPoint, an IHG Hotel. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Surabaya hotel.

Guests are served free buffet breakfast daily from 6:00 AM to 10:00 AM.
Greet Room - This restaurant specializes in international cuisine and serves breakfast only.

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free buffet breakfast available daily 6:00 AM–10:00 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar

Restaurants on site

  • Greet Room

Things to do

  • Fitness centre

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Washer/dryer

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Business services

  • Business centre
  • Conference space (1927 square feet)
  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • In-room accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)
  • Wheelchairs available on site

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cots/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV channels
  • Premium channels
  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Washer and dryer

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 17

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Holiday Inn Express Surabaya CenterPoint, an IHG Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 300000.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: IDR 260000 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: IDR 300000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Holiday Inn Express Surabaya CenterPoint, an IHG Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Holiday Express Centerplaza
Holiday Express Surabaya Centerplaza
Holiday Inn Express Centerplaza
Holiday Inn Express Surabaya Centerplaza
Holiday Inn Express Surabaya Centerplaza Java
Holiday Inn Express Surabaya CenterPlaza Hotel
Holiday Inn Express CenterPlaza Hotel
Holiday Inn Express Surabaya CenterPoint Hotel
Holiday Inn Express CenterPoint Hotel
Holiday Inn Express CenterPoint
Inn Express CenterPoint
Holiday Inn Express Surabaya CenterPoint
Holiday Inn Express Surabaya CenterPoint, an IHG Hotel Hotel
Holiday Inn Express Surabaya CenterPoint, an IHG Hotel Surabaya

Holiday Inn Express Surabaya CenterPoint, an IHG Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 55 out of 138 reviews" "
Rating 8 - Good. 68 out of 138 reviews" "
Rating 6 - Okay. 9 out of 138 reviews" "
Rating 4 - Poor. 2 out of 138 reviews" "
Rating 2 - Terrible. 4 out of 138 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well Surabaya is my hometown I grew up ; my husband little bit older than me and he is 79 year old ( he is Disabled) , but he enjoy stay and greet staff Thank you very much Dwi & Roger 🙏🇮🇩🇺🇸
Stayed 5 nights in Sep 2024

10/10 Excellent

Ester

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Ester

Stayed 1 night in Aug 2024

8/10 Good

KHAMIS NOORUL FADZLEE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location, and easy to access to major part of Surabaya, staffs are friendly and would recommend if your looking for a quick budget stay in the city.
Stayed 4 nights in Jul 2024

8/10 Good

Silvie, Coral Springs

Liked: Property conditions & facilities
Good stay
Stayed 1 night in May 2024

6/10 Okay

Michael

Business traveller, Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Room was ok and so far all except safety box worked well. Corridors on 7th floor have plenty water leak marks on ceilings, definitely need some fixings. Rooms have all in one shower gel in shower but no soaps or anything else apart from toothbrushes kits. Breakfast could have been better no continental choices apart from two type of fruits and cereals. Bit disappointing for 4 star hotel to have mini salad bar and asian dishes only
Stayed 1 night in Apr 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
so so stay
I have to say I picked that hotel because of the reviews. I was expecting something amazing, but that is not what I got. My room had the worst bed ever. We all left with body pain. The sink handle leaked, so every time I turned on the water the entire sink area got wet. The aircon was no good. It was either too hot or too cold. They messed up my room service order. The staff was very helpful and friendly. I will say the food was delicious. I enjoyed breakfast and the room service food was good, it just was not correct.
Stayed 2 nights in Dec 2023

6/10 Okay

Allan

Liked: Staff & service
Tired hotel with noisy air conditioners and stained carpets.
Stayed 1 night in Dec 2023

10/10 Excellent

Ian, Hull

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

raymond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located
Comfortable beds and room. Nice equipped gym. Full tasty asian breakfast buffet.
Stayed 1 night in May 2023

2/10 Terrible

damon

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The air conditioner had issues in two rooms i stayed. Had to move rooms twice in 2 nights stay. Not recommended and will not stay here again.
Stayed 2 nights in Mar 2023

10/10 Excellent

rudy

Liked: Cleanliness, staff & service, property conditions & facilities
Especially all the staff I came in contact with, all of them
Stayed 1 night in Feb 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location in the city centre, and a lot of local food around. staff are friendly and polite, however, can be more attentive
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay for short stay or transit. Staff was polite.
Stayed 1 night in Dec 2020

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2020

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, the staff I had contact with knew very little English but overall very friendly.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, cool view of the city, really nice Indonesian breakfast.
Stayed 1 night in Feb 2020

2/10 Terrible

Yasu, Jakarta

Disliked: Staff & service, amenities, property conditions & facilities
Why even Refrigerator is not effective, we have to pay for Ice? Also Amenity is very poor. no hand towel, no cotton swab.
Stayed 3 nights in Dec 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service
Over rated hotel need improvements
Front desk staff were not helpful enough. They let one woman working alone handle so many people luggages while they stand idle. Terrible parking arrangement. Terrible breakfast. Only the beds were comfortable and the rooms were clean.
Stayed 1 night in Dec 2019

8/10 Good

jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t like the massage personnel she had a smell and wasn’t nice
Stayed 4 nights in Oct 2019

10/10 Excellent

Waldemar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, new, comfortable. For a mid-range property, it was great.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Suman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short and economic
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2019