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Artotel Surabaya

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Artotel Surabaya

Exterior
Premium bedding, in-room safe, desk, iron/ironing board
Reception
Lobby
View from property

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Parking available
    Parking available
  • Spa
    Spa
  • Parking included
    Parking included
  • Room service
    Room service
  • Housekeeping
    Housekeeping

Explore the area

Map
Jl. Dr. Soetomo 79 - 81, 79-81, Surabaya, JI, 60264
  • Lapangan Thor Stadium
    8 min walk
  • Surabaya Zoo
    17 min walk
  • Surabaya Town Square
    20 min walk
  • Surabaya (SUB-Juanda)
    31 min drive

Room options

View all photos for STUDIO 20

Premium bedding, in-room safe, desk, iron/ironing board

STUDIO 20

  • 20 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for STUDIO 25

Premium bedding, in-room safe, desk, iron/ironing board

STUDIO 25

  • 25 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for STUDIO 30

STUDIO 30

STUDIO 30

  • 3 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

Similar properties

Room

Artotel TS Suites Surabaya

Spa
Parking included
Free WiFi
Restaurant
3.4 out of 5, (3)
The price is €50
for 1 night
includes taxes & fees
9 Dec - 10 Dec
Artotel TS Suites Surabaya

About this property

Artotel Surabaya

Hotel in Surabaya with a full-service spa and free valet parking
This hotel features a full-service spa, a restaurant, and a bar/lounge. Valet parking is free. Other amenities include a coffee shop/cafe, spa services, and 24-hour room service.
Artotel Surabaya offers 101 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Bathrooms include showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.
During your stay at Artotel Surabaya, you're just a quick walk from Korea Park. You'll find features like free valet parking, plus a full-service spa and a restaurant.
  • Free WiFi
  • Free valet parking
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • Treat yourself to massages at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes bike rentals
  • Just a 4-minute drive from Tunjungan Plaza and 10 minutes from Pakuwon Mall
  • Airport shuttle service available for a fee
Artotel Surabaya offers its guests a full-service spa. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge.

A business center and meeting rooms are available. Spa services, a terrace, and barbecue grills are also featured at the business-friendly Artotel Surabaya. An airport shuttle (available on request) is available for a fee. Free valet parking is available.

Smoking is allowed in designated areas at this 4-star Surabaya hotel.

Guests can enjoy buffet breakfast for a fee.
RoCA - This restaurant serves breakfast, brunch, lunch, and dinner.
24-hour room service is available.

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and public transport

  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Return airport shuttle (surcharge) during limited hours
  • Airport shuttle on request

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Restaurants on site

  • RoCA

Things to do

  • Bike rentals
  • Full-service spa

Family friendly

  • Laundry facilities

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Garden
  • Terrace

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Premium bedding

Bathroom

  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch LCD TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 10 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: IDR 310000 per vehicle (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Artotel Surabaya offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

We should mention

  • Up to 10 children stay free in the same room as the parent or guardian when using exisiting bedding.

Property is also known as

ARTOTEL Hotel Surabaya
ARTOTEL Surabaya
Artotel Surabaya Java
ARTOTEL
Artotel Surabaya Hotel
Regantris Hotel Surabaya
Artotel Surabaya Surabaya
Artotel Surabaya Hotel Surabaya

Artotel Surabaya Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 35 out of 84 reviews" "
Rating 8 - Good. 35 out of 84 reviews" "
Rating 6 - Okay. 13 out of 84 reviews" "
Rating 4 - Poor. 1 out of 84 reviews" "
Rating 2 - Terrible. 0 out of 84 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Business traveller
Good. Average
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay and delicious breakfast
Stayed 7 nights in Dec 2019

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
19-Nov-19 RM 610 The reception Ms Santi was very helpful when I wanted to print a document to sign & that i had to urgently email back home. She suggested to print, let me sign & then scan for me. And everything was done in 10mins. I really appreciate her initiative and excellent attitude to helping her guests.
Artotel Surabaya
Artotel Surabaya room
Stayed 2 nights in Nov 2019

10/10 Excellent

Suwardy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Hotel clean, modern and well maintained with zany decor. Staff really helpful and most speak reasonable English, not common in Borneo. We just had overnight stop so can't comment on location. Dinner in the restaurant was good as well. Happy to recommend Artotel.
Stayed 1 night in Sep 2019

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good exp staying here
Concierge was helpful, quick to respond. One thing about the hotel, they play music in the hallway. You can barely hear it in the room, but still, you can hear a little bit of it. Room was clean, AC was cold. Liked it!
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness
Disliked: Staff & service
The property is situated in a good location where there are great cafes close by. The bed and pillows are very comfortable but the rooms are pretty run down, far from what I expected based on the images we saw on Expedia. The hotel staff at the reception on night duty isn’t very helpful when we wanted to lodge a police report at 2AM after my friend realised he lost his wallet.
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
I like the bathroom. The bed is comfortable but I suspect it to have bed bugs. I stayed there for 7 nights and have been seen bugs bites on my body.... The staff is pleasant and honest. I left adaptor upon checked out and came by the next day and asked them to check. They did find it. This is not very common. Usually people won’t care for whatever left when you already checked out.
Stayed 7 nights in Mar 2019

6/10 Okay

Chen Chung

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2019

8/10 Good

Peggy

Liked: Staff & service, property conditions & facilities, room comfort
It’s good for business only
Stayed 1 night in Jun 2018

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

6/10 Okay

Benny

Stayed 2 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in May 2018

10/10 Excellent

Tunasa, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay in Surabaya.
Quick check in, nice welcoming drink. Room was clean, amenities and toiletries were of nice quality. It wasn't really in city centre but close enough. Nice neighborhood, wish I got more time to see about the area.
Stayed 1 night in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2017

10/10 Excellent

rienjani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean, the staff are friendly and helpful. Great experience!

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and amazing hidden gem.
It was an amazing experience with Artotel. I was surprised that a 3.5 star hotel could do it impeccably great. It's an art theme hotel done in a tasteful way. The only thing the hotel needs to improve on is putting a bar fridge in the room.

8/10 Good

heru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Dian, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value, Best Food.
i really like my stay, check in staff were quick, staffs are proactive, nice bed, nice smelling room. clean linens, clean room... comfortable bed. awesome top notch breakfast. definitely worth the value.

8/10 Good

Rudy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute little hotel, good value for your money!!
Service is great, friendly staff. Clean air conditioned room, great shower and comfortable bed. Live music at the lobby lounge with a decent wine selection. I would stay at this hotel again and recommend it to my friends and family.

10/10 Excellent

Dea, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay and still on budget

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Funky fresh & super comfortable
Great hotel with nice blend of art and high end finish, lovely place to stay :)

10/10 Excellent

suwardy, Surabaya, Indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good price good quality
very good and recommended hotel

10/10 Excellent

Natalus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort