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Arcadia Surabaya by Horison

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Arcadia Surabaya by Horison

Exterior
Interior entrance
Deluxe Double Room Single Use, 1 King Bed
Lobby lounge
Daily buffet breakfast (IDR 84700 per person)

Reviews

7.8 out of 10

Good

Popular amenities

  • Parking included
    Parking included
  • Breakfast available
    Breakfast available
  • Laundry
    Laundry
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning

Explore the area

Map
Jalan Rajawali No. 9-11, Surabaya, East Java, 60175
  • Red Bridge
    2 min walk
  • Chinatown
    11 min walk
  • Heroic Monument
    15 min walk
  • Surabaya (SUB-Juanda)
    45 min drive

Room options

View all photos for Deluxe Double Room Single Use, 1 King Bed

Deluxe Double Room Single Use, 1 King Bed

Deluxe Double Room Single Use, 1 King Bed

  • 29 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double or Twin Room, 1 Queen Bed

In-room safe, desk, rollaway beds, free WiFi

Superior Double or Twin Room, 1 Queen Bed

  • 2 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

  • 26 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 26 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

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includes taxes & fees
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About this property

Arcadia Surabaya by Horison

Hotel in Surabaya with a 24-hour front desk and a restaurant
This smoke-free hotel features a restaurant, a business center, and conference space. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, dry cleaning, and a 24-hour front desk are onsite.
Arcadia Surabaya by Horison offers 136 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. LED televisions come with cable channels.

Bathrooms include showers and slippers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

During your stay at Arcadia Surabaya by Horison, you're just a quick walk from Red Bridge. Free WiFi in public areas, free self parking, and a restaurant are available.
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and a porter
  • Just a 3-minute drive from Tunjungan Plaza and 13 minutes from Pakuwon Mall
There's a restaurant on site. WiFi is free in public spaces. Business amenities include a business center and meeting rooms. The business-friendly Arcadia Surabaya by Horison also features concierge services, complimentary newspapers in the lobby, and dry cleaning/laundry services. Self parking is free.

This 3.5-star Surabaya hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10 AM.
Onsite venue - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10 AM: IDR 84700 for adults and IDR 42350 for children
  • 1 restaurant

Family friendly

  • Rollaway/extra beds (surcharge)

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Porter/bellhop

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Accessibility

  • Lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Rollaway/extra beds (surcharge)

Bathroom

  • Private bathroom
  • Shower

Entertainment

  • TV channels
  • LED TV

Food and drink

  • Electric kettle
  • Free bottled water

More

  • Desk
  • Laptop-compatible safe
  • Slippers

Policies

Check-in

Check-in time starts at 2 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 171488.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately IDR 84700 for adults and IDR 42350 for children
  • Rollaway bed fee: IDR 171488.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Front desk staff will greet guests on arrival.

Property is also known as

Arcadia Surabaya
Arcadia Surabaya Horison Hotel
Arcadia Horison Hotel
Arcadia Surabaya Horison
Arcadia Surabaya Hotel
Arcadia Surabaya by Horison Hotel

Arcadia Surabaya by Horison Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 6 out of 37 reviews" "
Rating 8 - Good. 20 out of 37 reviews" "
Rating 6 - Okay. 9 out of 37 reviews" "
Rating 4 - Poor. 2 out of 37 reviews" "
Rating 2 - Terrible. 0 out of 37 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Stayed 4 nights in Nov 2018

8/10 Good

Elma, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was slow because the rooms were not ready (although we arrived way past 2.00 pm) and we were only given an extra bed on the 2nd day. The rest were ok - breakfast aplenty and kitchen staff were very helpful. Perfect location (public transport just across the hotel). Will stay again for sure.
Stayed 6 nights in Nov 2018

8/10 Good

shah, india

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
All staff members are friendly.
Hotel very close to public transport, room was clean. I do recommended to everyone
Stayed 6 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Ratna Dewi

6/10 Okay

Charlene, Singapore

A short stay.
Value for money.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

8/10 Good

Sanjeev, Goa, India

Liked: Staff & service, property conditions & facilities, room comfort
It was very comfortable and the staff very polite and helpful. The hotel is clean and very ideally located.

4/10 Poor

Taty, Sacramento, CA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
one rude staff and fouls smell in the lobby
Overall a bad stay. The foul smell in the lobby and hallway just the beginning of my unsatisfaction. Most of the staff are ok but one rude staff ruins the ok reputations.

8/10 Good

elfe, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great locations
Great place to stay at surabaya

6/10 Okay

Mustafa, Singapore

Value for money hotel.
I am a business traveler and my reason to come to Surabaya is for an important meeting at the Port of Tanjung Perak. I chose Ibis Rajawali because it is close to my location of meeting. For the hotel rate, I was pleasantly surprised at the facilities in the room. Internet access was also available for free.

8/10 Good

Tallulah, Engaland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to sights an easy to get a taxi to places.
Comfortable stay, quiet and clean

8/10 Good

Tallulah, Engaland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to sights an easy to get a taxi to places.
Comfortable stay, quiet and clean

6/10 Okay

Alba, Indonesia/singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
What you pay is what u get
Been here for 4 days. Location is good as its very near to JMP however during night time very quiet and can say like a ghost town. The buffet is highly not recommended as it is not nice at all and very limited choices. The room is just fine. Its a budget hotel so dont expect more. The salon at the lobby is also not that good as their service very slow and they dont even have the curler and the basic equipment whereby a salon must have.

4/10 Poor

Edlow, Surabaya Indonesia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and comfortable service satisfactory would recommend to others for its value

8/10 Good

La Ventura, Vietnam

Liked: Cleanliness, staff & service
Good time in Surabaya
Convinient location, friendly staffs, clean room and comfort bed. Foods are ok but bar services is poor. Good moments with pionist for the song 'The moon represents my love to you"

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Stine, Norway

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and great service
On a budget, this was the best hotel we stayed at during our 60 day trip in Indonesia. Very clean and quite spacious room. Nice bathroom. The personel was very helpful, and the service at the restaurant was good. We only stayed one night, and we did not venture around the neighbourhood, so cant say much about the location.

8/10 Good

Gordon Haye, Australia/Bali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confenient location.
Clean good hotel. close to shopping centre. Food and beverage a bit overpriced for Indonesian standards.

8/10 Good

Frankster, Singapore

Liked: Cleanliness, staff & service, room comfort
Friendly staff
Nice clean hotel but nothing to shout about....

8/10 Good

Verified traveller

8/10 Good

Osman Sulaiman, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant experience
We have been staying more than once, never fails to deliver consistent excellent service and comfortable clean rooms. We will stay in the same hotel for our subsequent visits due to its strategic location for convenient shopping and access to many places.

8/10 Good

Kenneth T

Liked: Staff & service
Not Excellent but Above Average
My stay at Ibis Surabaya Rajawali was just average. However, I would return to the hotel if it was the same rate. The room and amenities were average. Nothing to shout about. However, it was just nice and sufficient for a short stay. However, I really liked the location of the hotel. It was near many points of interest (eg. House of Sampoerna, Chinatown etc.), Giant Hypermarket and a textile market. In addition, I thought that their staff members, especially their cafe waiters and waitresses, provided really good service. Their food at the cafe was excellent as well and I really enjoyed their Indonesian-style satay.