6/10 Okay
Andrew
Travelled with family and small children
16 Dec 2024
Liked: Cleanliness, amenities, property conditions & facilities
The property itself is stunning- one of the most beautiful resorts in Australia, let alone Noosa. The infinity pool, right on Noosa Beach, is spectacular, with amazing room views straight out onto the beach. The location is fantastic, right in the middle of Hastings St, and walking distance to all of the key areas of Noosa.
Unfortunately, my family and I were given a different type of room (with an accessibility bathroom with no bath) than what we booked and paid for. This was not communicated to us at any stage until we arrived at the property. We were travelling with a small child and so a bath was an essential requirement; had we known that we had been moved to a room without a bath, we literally would not have stayed at the property. When this was communicated to the front desk upon arrival, they were apologetic but said that they were booked out and so could/would not give us the room that we booked, provide a refund or even offer anything to make up for the error.
The situation was made worse by the fact that we had also paid extra for a portable cot for our child, which was also missing. This, combined with the fact that the accessibility bathroom was very dated and had an odour, was a huge let down, especially considering the very high price paid for our room.
The staff on duty did eventually organise for a replacement cot and a temporary bath tub for our child. But the incredibly poor initial service and lack of communication greatly soured our overall experience.
Andrew
Stayed 3 nights in Sep 2024