The hotel is beautiful, clean, and very comfortable. Its location is excellent—close to the beach and a shopping centre. However, the service was disappointing.
At check-in, the receptionist barely smiled, making us feel unwelcome. Later, some guests were smoking marijuana, and the smell forced us off our balcony while we were with our 12-year-old daughter. At 1:30 AM, we called reception because those same guests were playing loud music and shouting. The staff left us on hold and never even apologized. The next morning, after a sleepless night, we requested a late check-out, explaining the situation. The hotel was visibly empty, yet they asked us to leave on time without any acknowledgment or apology.
The staff was not rude, but the service was far from acceptable. Disappointing experience.