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Barceló Royal Beach – All Inclusive

5.0 star property

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Photo gallery for Barceló Royal Beach – All Inclusive

Aerial view
Resort view
Couples treatment room(s), sauna, hot tub, steam room
Terrace/patio
Couples treatment room(s), sauna, hot tub, steam room

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • All-inclusive
  • Pool
  • Parking available
  • Room service
  • Hot tub

Explore the area

Map
Resort Sunny Beach, Sunny Beach, 8240
  • Sunny Beach
    ‪5 min walk‬
  • Luna Park
    ‪8 min walk‬
  • Action Aquapark
    ‪12 min walk‬
  • Bourgas (BOJ)
    ‪33 min drive‬

Room options

View all photos for Deluxe Room, Sea View

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, Sea View

  • 47 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, Sea View (2 Adults + 1 Child)

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, Sea View (2 Adults + 1 Child)

  • 47 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, Pool View (2 Adults + 1 Child)

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, Pool View (2 Adults + 1 Child)

  • 47 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment (2 Adults + 1 Child)

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Apartment (2 Adults + 1 Child)

  • 52 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, Sea View (2 Adults + 2 Children)

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, Sea View (2 Adults + 2 Children)

  • 46.3 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Apartment, Pool View (2 Adults + 1 Child)

Resort view

Apartment, Pool View (2 Adults + 1 Child)

  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, Pool View (2 Adults + 2 Children)

Resort view

Apartment, Pool View (2 Adults + 2 Children)

  • 52 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room (2 Adults + 1 Child)

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Deluxe Room (2 Adults + 1 Child)

  • 47 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room (Deluxe)

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Deluxe Room (Deluxe)

  • 47 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, Pool View

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, Pool View

  • 47 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, Pool View

Resort view

Apartment, Pool View

  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, Pool View (2 Adults + 2 Children)

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, Pool View (2 Adults + 2 Children)

  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room (2 Adults + 2 Children)

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Deluxe Room (2 Adults + 2 Children)

  • Sleeps 4
  • 1 King Bed

View all photos for Apartment

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Apartment

  • 52 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment (2 Adults + 2 Children)

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Apartment (2 Adults + 2 Children)

  • 52 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

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Exterior

Best Western Plus Premium Inn

  • Pool
  • Pet-friendly
  • Kids pool
  • Waterslide
4.4 out of 5, Excellent, (118)
The price is €69
for 1 room
includes taxes & fees
6 Mar - 7 Mar
Best Western Plus Premium Inn

About this property

Barceló Royal Beach – All Inclusive

Elegant beach hotel and 3 outdoor pools
Catch some rays at the nearby beach or spend the day relaxing at Barceló Royal Beach – All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants.
Barceló Royal Beach – All Inclusive offers 241 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to furnished balconies. Accommodations offer separate sitting areas. 32-inch flat-screen televisions come with satellite channels.

Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

3 outdoor swimming pools and 4 hot tubs are on site along with an indoor pool. In addition to a seasonal outdoor pool, other recreational amenities include a sauna, a fitness center, and a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and thalassotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

With your stay at Barceló Royal Beach – All Inclusive, you're connected to a shopping center and just a quick walk from Sunny Beach. Features include free WiFi in public areas, a free manager's reception, and a free casino shuttle.
  • Free WiFi
  • For dining with garden views, stop by Chefs Buffet, one of the property's 2 restaurants and 3 bars/lounges
  • Self parking available for a fee
  • Take a swim in the indoor and seasonal outdoor pools or soak in the 4 hot tubs
  • Treat yourself to body scrubs, thalassotherapy, or facials at Spa
  • Services include a free kid's club, a lifeguard on site, and dry cleaning/laundry
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Within a 10-minute walk of Sunny Beach and Luna Park
  • Free shopping center and casino shuttle service
Barceló Royal Beach – All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Barceló Royal Beach – All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi. This Art Deco hotel also offers a complimentary children's club, a children's pool, and a seasonal outdoor pool. Parking is available for a fee.

This 5-star Nessebar hotel is smoke free.

The hotel hosts a free manager's reception daily.
Chefs Buffet - Overlooking the pool and garden, this buffet restaurant serves breakfast, lunch, and dinner.
Cape Emine - Overlooking the pool and garden, this buffet restaurant specializes in international cuisine and serves breakfast, brunch, and dinner. Reservations are required. Open daily.
Pool Bar - This poolside bar specializes in international cuisine and serves light fare only. Guests can enjoy drinks at the bar. Open daily.
Mako Sports Bar - Onsite cocktail bar. Open daily.
Lobby Bar - Onsite lobby lounge. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet meals, snacks, and select beverages included
Premium soft drinks included
Room service during certain hours
In-room minibar (some restrictions)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Spa facilities
Limited spa services
Kids club

Lessons/classes/games

Water fitness

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

Bulgarian, English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Secured covered self parking on site (EUR 15 per day)
  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Free casino shuttle
  • Free shopping centre shuttle

Food and drink

  • 2 restaurants
  • 3 bars/lounges and 1 poolside bar
  • Free daily reception
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Chefs Buffet
  • Cape Emine
  • Pool Bar
  • Mako Sports Bar
  • Lobby Bar

Things to do

  • 3 outdoor pools
  • 4 hot tubs
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Designer shops
  • Evening entertainment
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Lifeguards on-site
  • Playground
  • Sauna
  • Shopping centre
  • Shopping
  • Steam room
  • Table tennis

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Playground
  • Fridge
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Newspapers in reception
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Business services

  • Business centre
  • Conference centre (1937 square feet of space)
  • A meeting room

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Lifeguards on site
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Thalassotherapy
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Bathroom emergency pull cord
  • Lift
  • Lift door width (centimetres): 90
  • Front entrance ramp
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 90
  • Pool access ramp on site
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs available on site

More

  • Books
  • Games
  • Smoke-free property
  • TV in lobby
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Toilet paper
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Fridge

More

  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: EUR 25
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between September 30 and May 24.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 0.51 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 80 per vehicle (roundtrip, maximum occupancy 5)
  • Covered self parking fee: EUR 15 per day
  • Early check-in fee: EUR 25 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Parties and events are allowed on site
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and outdoor lighting
Front desk staff will greet guests on arrival at the property.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • The seasonal pool will open in May and close in September.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Barcelo Royal
Barcelo Royal Beach
Barcelo Royal Hotel
Barcelo Royal Hotel Beach
Royal Barcelo
Royal Barcelo Beach
Royal Beach Barcelo
Barcelo Hotel Sunny Beach
Barcelo Royal Beach Hotel Sunny Beach
Barcelo Royal Beach Sunny Beach, Burgas Province, Bulgaria
Barcelo Sunny Beach
Barceló Royal Beach Hotel Sunny Beach
Barceló Royal Beach Hotel
Barceló Royal Beach Sunny Beach

Barceló Royal Beach – All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 40 out of 139 reviews
Rating 8 - Good. 46 out of 139 reviews
Rating 6 - Okay. 32 out of 139 reviews
Rating 4 - Poor. 11 out of 139 reviews
Rating 2 - Terrible. 10 out of 139 reviews

7.4/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

7.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Lyubomira

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Water in the pool was very cold. Wifi not reliable.All Barcelo hotels should offer the same quality of service but this was not the case in sunny beach hotel
Stayed 5 nights in Sep 2022

4/10 Poor

Kamil

Stayed 2 nights in Sep 2022

8/10 Good

Rebecca

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
The hotel is really good and I would of rated it excellent if it wasn’t for the dirty pool area. The pool itself is great but lots of litter being left from the day before. Not enough bins around the pool area.
Stayed 6 nights in Aug 2022

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
The pool area is nice and the room is large, but the furniture in the room does not belong in a five-star hotel. Very outdated, very ugly. I also had to wait one hour past my check in time for my room to be ready and got no apology or anything from the front desk. They did not show any concern. Food in the buffet was ok.
Stayed 4 nights in Aug 2021

6/10 Okay

Graham

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
DISAPPOINTED CUSTOMER 😞
I was initially quite excited for our stay (I travelled with my mum and my brother), however it turned out that it was not that great after all. Let me start with the good points - the food was amazing! Great diversity and suler tasty and fresh, also the staff in the restaurant were veru polite, with exeption of one extremely miserable woman who told my mum off for taking a couple of fruits on the terrace on the lobby and 5 minites later ingnored ankther tourit who had a whole plate of food at the pool. The room was dirty(video peoof available with dry yellow liquid on the toilet seat, thick dust on the furniture, broken glass on the balcony and actual mould in the shower cubicle... Most of the staff there look as if they do not like their job and the way the speak to you is unacceptable! Manners people, manners will take you a long way!! The pool was lacking beds and umbrellas die to covid they said which was understandable. Location is good but prepare to pay for your parking. In my opinion this hotel should be awarded no more than 3 stars!
Stayed 4 nights in Aug 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing and very enjoyable Convenient location and good food.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
I was appalled at the room we were given. I had booked a studio suite with a king size bed. This turned out to be in a semi deserted block at the end of the shopping mall attached to the hotel. It was scary going there in the dark each night, taking the lift to the 3rd floor, which was also deserted and dimly lit. As for the king sized bed, it turned out to be two old wooden single beds pushed together. Not attractive and certainly not comfortable. The reception staff and manager listened but refused to change us and as we were two females (my daughter and I), we felt let down and vulnerable being in a different building to the main hotel.
Stayed 7 nights in Aug 2019

8/10 Good

Inbal, Israel

Travelled with family
Liked: Cleanliness
good hotel. The reception hardly answerd the phone. One of them was rude and yelled at me not to call there and hunged up on me. So i went all the way to reception to get soap because the house keeping did not leave us few days!
Stayed 4 nights in Sep 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad sleep!
When I make the reservation I have the option for my bed, I choose king size bed but i get 2 separate beds and very low quality, my back painful very morning
Stayed 3 nights in Aug 2019

6/10 Okay

Galit

Disliked: Cleanliness, staff & service, property conditions & facilities
I’m never going back again
The weather was normal ,the service rooms nit good at understedmind not answering any questions or the phone the not gives keys for the room if you forgot your key in the room no towels afternoon the food not testing not clean but the local and the view from our room was excellent
Stayed 4 nights in Aug 2019

2/10 Terrible

Jatin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't ruin your holiday, stay away!!!
I spend on average about 70 -100 nights a year in hotels for work & holidays for 20 years now. I'd like to think I know what should be expected of 4/5 star hotels from a guest perspective. This is the first time I'm leaving a review because the experience my family I and had was so awful, it literally ruined our holiday. Firstly, the transfer we arranged with the hotel was 1 hour late to greet us at the airport on arrival, this is fine and I understand traffic delays had led to this, but when I rang the hotel to find out what had happened I spoke to the rudest reception staff I've ever, literally telling me I'd made a mistake and there is no way I could have made travel arrangements with the hotel, then proceeding to hang up on me...4 times! Finally we were about to get into a taxi when the driver arrived and explained the traffic issue. Other key issues experienced at the hotel. Cleanliness throughout the room, dirty and stained curtains, nets curtains, bed sheets and sofa furniture. Basin leaking and not repaired 4 days, which meant having water spraying on our legs each time the taps were turned on, room not being cleaned on 3 occasions, towels not being replaced repeated even when room is cleaned and old towels are collected, we literally had to ask for toilet roll everyday because they wouldn't replace them, each time we speak to house keeping or reception they make us walk to them to collect basic amenities. We begged the manager for a new room, no help at all!!!
Stayed 10 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Very good location and service
Stayed 3 nights in Aug 2019

6/10 Okay

אורי

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 9 nights in Aug 2019

10/10 Excellent

Sabina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing one night stay
Outstanding service and another amazing stay in Barceló Royal Beach. Would definitely come back:-)
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness
Location was great, very clean , could do with some entertainment
Stayed 7 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Really nice hotel and friendly staff. Food 7 becsuse some of the items were overcooked, great variety. Staff friendly despite of cultural differences and helpful. Missing a bit more of entertainment and night show. Indoor swimming pool not heated , really cold to enjoy.
Stayed 4 nights in Jul 2019

6/10 Okay

IRIS

Liked: Cleanliness
המיקום של המלון ממש 10 המלון נראה 10 ממש !!! האוכל לא רע בכלל!! רק הצוות לא ממש אדיב וסבלני והיה לי מקרה לא נעים עם המארחת בחדר האוכל רצינו לעבור לחדר האוכל ממול אמרה לנו להחליף נעליים סגורות אכן החלפנו ושנכנסנו לחדר האוכל כולם היו בקפקפקים מאוד נעלבנו!!!!!!!!!!!! לא נחזור למלון כזה!! למרות שהשהות בו היתה כייפית ביותר !!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Stayed 4 nights in Jul 2019

6/10 Okay

Brendan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
hotel good , staff useless
the hotel itself is very nice and clean and rooms are cleaned daily. the staff, on the other hand, are stone useless. when we checked in we were asked for our passports which were not a problem and we were told we could collect the next day. when we went to collect the passports they told us they could not find our passports and they did not know where there were. we then realized that they mixed up our passports with our friends' passports. the next day we were then asked for proof of payment even though we had paid at check-in, they wanted proof as it was not updated on the system. why was this not updated straight away? the second day came and we wanted to have a shower and we then realized that the shower was blocked. we rang reception and they said they would send someone but did not know how long it would be. 2 hours passed and I went down to reception and asked again and still the same answer, we don't know how long. I asked again the 3rd time and no one ever came to fix our shower. we had to time the showers that we had to shower so quick that the shower didn't overflow. so overall the hotel, in general, is nice but the staff are 100% useless
Stayed 8 nights in Jun 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
only the facility is beatifull , but the hotel smell sewer y very old furnature , the front desk never know how to deal with the guest horrible costumer service
Stayed 3 nights in Jun 2019

2/10 Terrible

Verified traveller

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This ain’t a 5 star hotel as Expedia day it is. It’s a 2 star hotel. Very disappointed! Don’t waste your money! I would recommend you look at other hotels. Sunny beach area is fun and lovely and I will go back but not this hotel. The only good thing about this hotel is location but that is it. Rude hotel staff, damp smell in the room, a stinking smell in the hallway to your room! We arrived and the room look that they gave us look like the cleaners had no interest when preparing the room for our arrival! Old bed linen, no toilet paper and dirty cups. Eating in the restaurant is like eating out in Camden! It’s crazy. Filthy tables! You have to clear your own table and if you ask the people working there they will scream at rudely. Cold food. Pizza, chips, spaghetti, the usual stuff you will find in a 2 star budget hotel in Blackpool. The coffee machine was so dirty. You will be shock to experience this ain’t a 5 star resort! I accidentally visit the spa, which is a building site. They was stil operating! They should have closed the spa! It was not safe and dust and cement everywhere. Not even a locker to put your stuff in! They just placed it in a old dirty cupboard. My massage was so badly done, I would have received a better massage in SoHo. The pool areas, was okay but don’t live up to the 5 star standard. You will swim with plastics lying around. Plastic cups left all over the pool area. And if the life guard don’t come and push you off the sun lounger at 6
Stayed 7 nights in Jun 2019

8/10 Good

Nicolae

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2019

10/10 Excellent

ilan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Breakfast sometimes a bit disorganised. Food, delph and cutlery not always restocked when they ran out and on quite a number of occasions had to ask staff for cups, spoons, english tea bags and bread for toasting. Hot food was just ok and the availibility of different fruits and jams varied each day.
Stayed 7 nights in May 2019