The Stroud Hotel looked nice at first. The bar looked nice enough, but up in our room the bathrooms were disgustingly dirty. Not just some dust in the corners, but splatters of piss all over, including a large dried slick in front of the toilet. There were also multiple other drops of fluids on the floor and walls and hair on the carpet.
I would have gone downstairs to complain but there was a metal shutter down at the front desk and I thought that complaining to the bartender wouldn’t be useful.
The next day I checked out early and even though I had paid for two nights in advance six months earlier, they charged me for my night. I explained that I had already paid but they said that as Expedia hadn’t paid them, they had to charge me. I said that this seemed to be a problem between them and Expedia, not my issue.
Overall, it was a horrible experience. You don’t expect your new room (in a newly refurbished hotel) to look as filthy as a bus station toilet. And instead of having my fee for the night waived, I was charged twice!