2/10 Terrible
Jeanna
Travelled with partner
30 Nov 2024
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible. Point form for limited space:
-booked 4 person suite (queen bed & couch) only thing available under $700 a night when booked - found out the Xmas Market was in town starting next day (after check out) so the high price tag vs. previous weeks was ridiculous
-easy going travellers and found this place disgusting
-checked into a 7 person room (queen/3 twin/couch).Asked if something smaller available and told no they were sold out, despite booking a smaller room (no sense in fighting but I was pretty sure I didn't book a 7 person room - just needed to get some sleep after long day travel).
-room not cleaned in weeks
-snot and blood and hair on curtains & bed sheets (and stains)
-bathrooms had soap scum all around the bottom of the shower (inside and out) and filth on the floor from previous guests. Paint splatters on floors in bathroom from reno in 2022 still and small pieces of used toilet paper were around toilet
-temp set at 29.5*C and too hot to sleep (A/C in ad did not work)
-food from prev. guest under front of couch
-crusty white stuff on coffee bar
-shower too gross to use
-we stayed against better judgement and left in the morn eager to get to next place to shower. Leaving our room to check out, we saw the cleaning caddy and it was mostly a restock station of sad coffee products.
-@checking out, I mentioned all this and was told it would be passed on to director (apparently this was an upgraded room)
-review on site wouldn't submit b/c was bad
Jeanna
Stayed 1 night in Nov 2024
