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4.1 out of 5

"Everything about this hotel was brilliant. Can’t wait to come back " More

By a verified traveller on Wed 02 Oct 2019

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Penthouse, Kitchenette

Bed Count 1 King Bed Maximum Occupancy 2 Max

Signature Suite, Private Pool

Bed Count 1 King Bed Maximum Occupancy 2 Max

Elegant Room, Balcony, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Luxury Suite, Hot Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Luxury Room, Partial Sea View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Elegant Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at H Hotel. During your stay, you're just a quick walk from Mercury Tower. Features include free WiFi in public areas, plus 6 restaurants and 8 bars.

  • Free WiFi
  • For dining with a beachfront location, stop by Hugo's Terrace, one of the property's 6 restaurants and 8 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and seasonal outdoor pools or soak in the hot tub
  • Indulge with hydrotherapy, body treatments or reflexology at Carisma
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a steam room and a sauna
  • Guests speak favourably about the overall condition of the property and the clean guestrooms
  • 9 minutes by car from Malta Experience and 13 minutes from The Malta Classic Car Collection
  • Airport shuttle service available for a fee

H Hotel ratings based on 32 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for H Hotel

Everyone (11) Couples (13) Family (1)
1 out of 5
Room was very dark, few lights and small window, felt like a dungeon. Very claustrophobic. Didn’t feel safe as a solo female traveller. Customer service was good, they gave me a refund when I checked out after 1 night.

Posted by on 27 Oct 2021

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1 out of 5
The only thing I liked was the bed was comfortable. Things I didn’t like; The room is poorly lit, no Plugs or lights near any mirrors so good luck trying to do hair and make up. The Air Con is so noisy during the night as it switches on and off by itself (must be on a thermostat) so woke me up every 15 minutes. Worst sleep I have ever had in a hotel in My whole life! Should be mentioned when booking. The hot tub room for €180 was horrendous, hot tub took 1.5 hours to fill, and we didn’t get to use it once as we only stayed one night, it finally filled up at 11:45 we had to check out at Midday. if this would have been explained when booking I would never ever have have booked it and spent the money on it. Also, hot tub room for nearly €200 and there is no window with any natural light, the one tiny window looked out to the centre of the hotel, just black walls and other rooms windows. Shocking for the price. The TV AirPlay didn’t work. The coffee machine didn’t work in the room. The hot tub by the pool are was closed. The shower leaked on to the floor. €50 deposit taken on the night which is explained but it doesn’t explain that it takes 15 DAYS to get this back!!! Found this out when I checked out which is shocking in my opinion. I explained all the above points to the receptionist on my departure and she did not apologise. She explained the noise is because we were in Paceville but I explained that the noise was the AC unit will complain

Posted by on 10 Oct 2019

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5 out of 5
Everything about this hotel was brilliant. Can’t wait to come back

Posted by on 2 Oct 2019

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Comment from Hotel Management

18 Oct 2019 by Jen

Thank you for your review. We are happy to hear that our friendly service met your needs and expectations during stay. We look forward in welcoming you back

5 out of 5
The hotel has a pretty dark vibe. The staff is extremely friendly and helpful.

Posted by on 18 Apr 2019

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Comment from Hotel Management

24 Apr 2019 by CB - GM

Dear Guests, It was a great pleasure to have you stay with us at Hugo's Boutique Hotel and on behalf of the entire team, we thank you for choosing us. We appreciate taking time to review us and your kind feedback is most welcome. We trust you have arrived home safely and I hope we have the opportunity to welcome you back in the near future. Warmest regards, Caroline Barbara General Manager

3 out of 5

Posted by on 7 Nov 2018

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1 out of 5
Personal was not good

Posted by on 13 Aug 2024

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Comment from Hotel Management

27 Aug 2024 by Customer Relations Manager

Dear Besart, Thank you for your review of the H Hotel & SPA. It is saddening to see your low rating, and dissatisfaction, especially since we were not made aware of any possible unpleasant situations - please feel free to provide us with further information that could help us to investigate the complaint further, and take appropriate actions. Your opinion is valuable, and we truly want to continuously improve and offer the best service to all our guests. Kind Regards,

5 out of 5
Sehr schöne und grosse zimmer Freundliches personal Gute lage

Posted by on 28 Jul 2024

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Comment from Hotel Management

29 Jul 2024 by Customer Relations Manager

Dear Melina, Thank you for staying at the H Hotel & SPA and taking a moment to share your impression. Our team is delighted to see your kind comments about our spacious and luxurious rooms, polite and attentive staff and convenient location for exploring the island. We appreciate your time to compliment us and look forward to welcoming you again!Kind Regards,

4 out of 5
Super gelegen. Vieles zu Fuss erreichbar. Etwas gar laut, eher schlechte Lärmdämmung. Das Zimmer ist sehr modern, sauber und geräumig. Das Personal ist sehr freundlich und das Frühstücksbuffet wiklich gut.

Posted by on 24 May 2024

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Comment from Hotel Management

25 May 2024 by Customer Relations Manager

Dear Damian M, Thank you a lot for staying at the H Hotel & SPA and for sharing your impression. It is flattering to see to you have enjoyed our hospitality and that we have managed to meet your expectations and offer a pleasant stay. The only thing we are sorry for is the noise - too bad that our double glazed doors couldn't prevent it completely. We would be pleased to welcome you again, perhaps during a quieter period, so that we can ensure an impeccable holiday!Best Regards,

5 out of 5
Perfect.

Posted by on 13 Apr 2024

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Comment from Hotel Management

15 Apr 2024 by Customer Relations Manager

Dear Lorenzo, Many thanks for staying at the H Hotel & SPA and for providing us with this amazing feedback. It made us really happy to see that your recent visit was enjoyable, and we honestly hope to welcome you again!Kind Regards,

3 out of 5

Posted by on 17 Mar 2024

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Comment from Hotel Management

20 Mar 2024 by Customer Relations Manager

Dear Philipp Pascal, Thank you for staying at the H Hotel & SPA and for taking the time to rate us. Should you have any further suggestion, feel free to contact us directly. Kind Regards,

Property Features

H Hotel offers its guests a full-service spa, an indoor pool, and Access to hot tub. There are 6 restaurants on site. You can enjoy a drink at one of the bars, which include 8 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces. Event space at this hotel measures 1399 square feet (130 square metres) and includes conference space. A seasonal outdoor pool, a sauna, and spa services are also featured at the business-friendly H Hotel. An airport shuttle (available 24 hours) is available for a fee.

  • 160 guestrooms or units
  • 11 levels
  • 6 dining venues
  • 8 bars or lounges
  • Conference rooms
  • 1399 sq ft of conference space
  • 130 sq. m of conference space
  • Towels for the beach
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Lift
  • Bar by the pool

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Free parking nearby

Transport

  • Property shuttles: Airport shuttle

Room Amenities

H Hotel offers 160 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. This St. Julian's hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible
  • Wardrobe or cupboard
  • Desk chair

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.

Hugo's Terrace – This cocktail bar is located on the beach.

Hugo's Lounge – On-site bar. Open daily.

Hugo's Pub – On-site pub. Open daily.

Hugo's Burger – On-site bar. Open daily.

The RoofTop at Hugo's – On-site rooftop bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool, a seasonal outdoor pool and Access to hot tub are on site. Other recreational amenities include a sauna.

Spa Services

Carisma has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Thai massages. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 17 years old are not allowed in the spa.

  • Number of treatment rooms 4
  • Couples treatment rooms
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Hot tub in spa
  • Steam room in spa
  • Minimum age to access spa is 17
  • Thai massage
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 17

Special check-in instructions:

To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 17 are not allowed at this adults-only property. All guests 17 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and JCB International. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

  • Noise-free rooms not guaranteed
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Minimum guest age is 17
  • Individually-wrapped food options are not available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 100 per person, per night
  • A tax is imposed by the city: EUR 0.50 per person, per night, up to 10 nights. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 19 per person
  • Airport shuttle fee: EUR 28.00 per vehicle (one-way, maximum occupancy 2)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • H Hotel St. Julian's
  • H St. Julian's
  • H Hotel Hotel
  • H Hotel St. Julian's
  • H Hotel Hotel St. Julian's

You should know

  • The seasonal pool will open in May and close in September.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 17 years old aren't allowed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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