6/10 Okay
Jeanne
Travelled with group
31 Oct 2024
Liked: Cleanliness, amenities
Disliked: Staff & service
We have stayed her multiple times over the years. The size of the room and the suite concept is nice. This stay we came back to the hotel after our event around midnight and our keys were not opening the door to the hotel. Another couple came while we were trying to get in and their keys were also not successful. We tried the phone in the vestibule and that was also not working. We then tried banging on the windows to get someone’s attention as we could see the front desk through the windows. After about 15 minutes of trying and retrying our keys, the phone and banging on the window one of our keys let us in as we pulled on the door while trying to get it to work. We stopped at the front desk and called but nobody answered. The phone on the front desk was also not working. We hollered for someone a bit louder and a person came out from the back room, no name tag on, seemed surprised and said he would call maintenance. We went to our room and around 1:00 am a friend of ours left to go to their home and she found 2 more people in the vestibule unable to get into the hotel. Unbelievable! If I were the employee, I would have sat in the lobby until the situation was taken care of by maintenance! Also, the next morning I mentioned it to the front desk employee ( who had very good customer service) and she was surprised to hear that this all happened. Hopefully this is a one time thing but it was very disconcerting when it happened’
Jeanne
Stayed 1 night in Oct 2024