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Regency Inn & Suites

2.0 star property

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Photo gallery for Regency Inn & Suites

Reception
Standard Room, 2 Double Beds, Non Smoking
Reception
Front of property
Standard Room, 1 King Bed, Non Smoking

Reviews

7.6 out of 10
Good

Popular amenities

  • Pet-friendly
  • 24/7 front desk
  • Air conditioning
  • Free WiFi
  • Parking included

Explore the area

Map
21 Baldwin Street, West Springfield, MA, 01089
  • Eastern States Exposition
    ‪3 min walk‬
  • MGM Springfield
    ‪3 min drive‬
  • Naismith Memorial Basketball Hall of Fame
    ‪3 min drive‬
  • Hartford, CT (BDL-Bradley Intl.)
    ‪28 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

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Red Roof Inn PLUS+ West Springfield

  • Pet-friendly
  • Parking included
  • Free WiFi
  • Air conditioning
3.5 out of 5, Good, (1009)
The price is €89
for 1 room
includes taxes & fees
24 Mar - 25 Mar
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About this property

Regency Inn & Suites

Suburban hotel in West Springfield with free parking
Along with a 24-hour front desk, this smoke-free hotel has express check-out and a TV in a common area. Free WiFi in public areas and free self parking are also provided. Other amenities include multilingual staff assistance and a vending machine. Housekeeping is available on request.
Regency Inn & Suites offers 45 accommodations with hair dryers and irons/ironing boards. 40-inch flat-screen televisions come with cable channels and Netflix.

Bathrooms include shower/tub combinations and complimentary toiletries. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at Regency Inn & Suites, you're just a quick walk from Eastern States Exposition. You'll find features like free WiFi in public areas and free self parking.
  • Free WiFi in some public areas
  • Free self parking and RV/bus/truck parking
  • Amenities include a multilingual staff, a vending machine, and TV in a common area
  • Steps from Storrowton Village Museum and Eastern States Exposition
  • Dogs welcome for a fee
Regency Inn & Suites offers its guests a vending machine, multilingual staff, and express check-out. WiFi is free in public spaces. The business-friendly Regency Inn & Suites also features a television in a common area and a water dispenser. Free self parking is available.

This West Springfield hotel is smoke free.

Languages

Czech, English, Slovak

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Motorhome/coach/lorry parking (free) on site

Family friendly

  • Microwave

Conveniences

  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Housekeeping (on request)
  • Luggage storage
  • Multilingual staff

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Lever door handles
  • Step-free path to entrance
  • Thin carpet in room
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Well-lit path to entrance

More

  • At least 80% of lighting from LEDs
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower/bath combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 40-inch flat-screen TV
  • TV channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Microwave

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay (maximum USD 150 per stay)
  • Only dogs are allowed
  • Maximum 2 (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per pet, per stay (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0008033250
This property accepts credit cards, debit cards, and cash
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Regency Inn West Springfield
Regency West Springfield
Regency Inn & Suites Hotel
Regency Inn & Suites West Springfield
Regency Inn & Suites Hotel West Springfield

Regency Inn & Suites Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 10 out of 24 reviews
Rating 8 - Good. 5 out of 24 reviews
Rating 6 - Okay. 4 out of 24 reviews
Rating 4 - Poor. 3 out of 24 reviews
Rating 2 - Terrible. 2 out of 24 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Feb 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nice
Stayed 1 night in Feb 2025

6/10 Okay

Jennifer

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2025

4/10 Poor

Valerie

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
When we booked our stay it didn’t mention they were doing construction. Hallways were covered in plastic and painters tape and smelled of paint fumes. All smoke detectors were covered in painters tape. There was other peoples trash in the room under the heater and edges of the bed. our heater in the bathroom didn’t work so bathroom was freezing. We had no refrigerator. The weather was bad when we were there the parking lot was all ice and parking spots weren’t plowed.
Stayed 3 nights in Feb 2025

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Great stay . Beds are amazing and very clean hotel
Stayed 1 night in Jan 2025

4/10 Poor

Alain

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Corina

Stayed 1 night in Feb 2025

10/10 Excellent

Christopher, Freeport

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here while attending a convention nearby. The staff was fantastic. I wasn’t in the hotel for many hours, but the room was more than adequate. The rooms and lobby offered all the amenities I needed. I would definitely stay there again.
Stayed 2 nights in Jan 2025

6/10 Okay

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No breakfast or coffee, and little hot water
While the hotel was quiet, clean, and comfortable, there was little pressure in the sink, and it took forever to get hot water. I was also disappointed that for $777 for 2 nights, there was no breakfast service, and no coffee in the room.
Stayed 2 nights in Jan 2025

2/10 Terrible

Nicole

Stayed 1 night in Jan 2025

2/10 Terrible

Helen

Disliked: Cleanliness, staff & service, property conditions & facilities
As a woman traveling alone this was not the place to stay. There was no one at the front desk at 7 PM when I arrived, the website said front desk was open until 10. The door to the lobby had no security lock and the door from the lobby to the rooms had no security lock. The TV did not work, I had to switch plugs around to get the lights on over the bed, and the standing lamp had to be unplugged to shut it off. There was an empty nip bottle beside the night table and lastly the air conditioner was on full blast, it was 18 degrees outside. I did not stay. I left and checked into another hotel down the street.
Stayed 1 night in Jan 2025

4/10 Poor

James

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Tv didnt work, shower head had a leak. Found liquor bottles from previous person to stay there. Bed was hard as a rock.
Stayed 1 night in Jan 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Corina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Dennis

Stayed 1 night in Dec 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk people were great very friendly the hotel is under renovation rn but very very clean quiet comfortable i will absolutely book again and am looking forward to see how the place comes out!
Stayed 1 night in Dec 2024

8/10 Good

Sue

Travelled with partner
Nice property. It is a work in progress. I would stay there in the future
Stayed 1 night in Dec 2024

8/10 Good

Bryan

Stayed 1 night in Dec 2024

6/10 Okay

Jay

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You get what you paif for, but in a good way.
Stayed 1 night in Dec 2024

8/10 Good

Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convinient location and easy access
Stayed 1 night in Dec 2024

6/10 Okay

Tracy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
It's quieter then most jotels
Stayed 1 night in Nov 2024

10/10 Excellent

Madeline Fonseca

Liked: Cleanliness
Stayed 1 night in Jan 2025