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Hotel UMass

2.5 star property

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Photo gallery for Hotel UMass

Premium bedding, in-room safe, iron/ironing board, free cots/infant beds
Standard Room, 1 Double Bed
37-inch LCD TV with cable channels, TV, iPod dock
Lobby sitting area
Coffee/tea maker

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • Room service
  • Bar
  • Laundry
  • Breakfast included
  • Air conditioning

Explore the area

Map
1 Campus Center Way, Amherst, MA, 01003
  • University of Massachusetts Amherst
    ‪1 min walk‬
  • Mullins Center
    ‪4 min walk‬
  • UMass Fine Arts Center
    ‪8 min walk‬
  • Springfield, MA (CEF-Westover Metropolitan)
    ‪28 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed

Premium bedding, in-room safe, iron/ironing board, free cots/infant beds

Standard Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

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Exterior

Comfort Inn & Suites

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.6 out of 5, Wonderful, (1005)
The price is €173
for 1 room
includes taxes & fees
21 Feb - 22 Feb
Comfort Inn & Suites

About this property

Hotel UMass

Hotel with free breakfast, steps from University of Massachusetts Amherst
This hotel features a restaurant, a bar/lounge, and a snack bar/deli. Free continental breakfast and free WiFi in public areas are also provided. Additionally, a coffee shop/cafe, self parking, and coffee/tea in a common area are onsite. Housekeeping is not available.
Hotel UMass offers 113 air-conditioned accommodations with iPod docking stations and safes. Beds feature premium bedding. 37-inch LCD televisions come with premium cable channels. Bathrooms include showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards.

Our customers tell us they can't get enough of the helpful staff at Hotel UMass. During your stay, you're just a quick walk from University of Massachusetts Amherst. Enjoy features like free breakfast and free WiFi in public areas, plus a restaurant.
  • Free continental breakfast offered
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • Self parking available for a fee
  • Amenities include free lobby newspapers, a front-desk safe, and an elevator
  • Steps from University of Massachusetts Amherst and 4 minutes by foot from Mullins Center
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served. WiFi is free in public spaces.

Hotel UMass also features a library, coffee/tea in a common area, and complimentary newspapers in the lobby. You'll have access to the health club at a partner property. Parking is available for a fee.

Smoking is allowed in designated areas at this Amherst hotel.

Guests are served free continental breakfast.
The Commonwealth - This restaurant serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
People's Organic Coffee - Onsite coffee shop. Open select days.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Secured self parking on site (USD 6.00 per night)

Food and drink

  • Free continental breakfast
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • The Commonwealth
  • People's Organic Coffee

Things to do

  • Access to nearby health club

Family friendly

  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Dry-cleaning service
  • Luggage storage
  • No housekeeping

Accessibility

  • Lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cots/infant beds
  • Heating
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 37-inch LCD TV
  • TV channels
  • iPod dock
  • Premium channels

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Tourism fee: USD 1.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Secured self parking fee: USD 6.00 per night
  • An in-room refrigerator is available for an additional fee
  • Rollaway bed fee: USD 25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0004140080
This property accepts credit cards; cash is not accepted
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Umass
Umass Hotel
Umass Hotel Amherst
Campus Center Amherst
Umass Hotel At The Campus Amherst
Hotel UMass Amherst
Hotel UMass Hotel
Hotel UMass Amherst
Hotel UMass Hotel Amherst

Hotel UMass Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 529 out of 943 reviews
Rating 8 - Good. 264 out of 943 reviews
Rating 6 - Okay. 90 out of 943 reviews
Rating 4 - Poor. 33 out of 943 reviews
Rating 2 - Terrible. 27 out of 943 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

jessica

Liked: Staff & service, property conditions & facilities
Loved the ability to stay directly on campus!
Stayed 1 night in Nov 2024

10/10 Excellent

Manish

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient location. Comfortable and good quality complementary breakfast.
Stayed 1 night in Nov 2024

10/10 Excellent

david, new york

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice for a college visit
Stayed 1 night in Nov 2024

10/10 Excellent

White

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. The staff is extremely friendly and accommodating. The room and interior of the hotel are beautiful. The exterior of the Hotel needs more signage. Because the style of the exterior of the building you could easily pass by the property.
Stayed 1 night in Nov 2024

10/10 Excellent

Jordanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Susan

Stayed 1 night in Oct 2024

10/10 Excellent

Guoshun

Stayed 1 night in Oct 2024

10/10 Excellent

Danielle, Salem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

6/10 Okay

Tara M

Liked: Cleanliness, staff & service, property conditions & facilities
My issues with the hotel had to do with heat in the room. You could not adjust thermostat to make it warmer. No one answered at the front desk when I called. I’m assuming the heat could not be override from the room. It also took a very long time for the water to heat up in the shower, which is what I tried to do to keep warm. I slept in a sweatshirt and pants.
Stayed 1 night in Oct 2024

8/10 Good

Angelina

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic, but comfortable and convenient hotel for visitors to U Mass or Amherst College.
Stayed 1 night in Oct 2024

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect in all ways
Stayed 1 night in Oct 2024

10/10 Excellent

Kai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and clean!!!!
Stayed 1 night in Oct 2024

8/10 Good

Gregory

Stayed 1 night in Sep 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Guoshun

Liked: Property conditions & facilities
Safe

10/10 Excellent

Jinseok, Fresh Meadows

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, easy to park, only conc we rn is a little small room for 2-bed.
Stayed 1 night in Oct 2024

8/10 Good

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities
Suggest you improve the breakfast to have healthier options and less sweet foods. Bathroom had broken soap dish. Hotel is ultra convenient when we visit our daughter at Umass so we like staying here. The walkway from garage to building could use a nice mural or something more welcoming than a white cement wall! Thank you to the lady who helped my husband this morning as he has memory issues and she connected him back to the correct room. Thank you for the extra kindness- wish I caught her name.
Stayed 2 nights in Oct 2024

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally Located to attractions, safe walking location, excellent dining on campus and locally. Rooms are well kept, clean and comfortable
Stayed 1 night in Oct 2024

10/10 Excellent

Jing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fruits are always available at the reception desk.
Stayed 2 nights in Oct 2024

4/10 Poor

Joseph

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The room was tired.
Stayed 1 night in Oct 2024

10/10 Excellent

Andrew

Stayed 2 nights in Sep 2024