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Holiday Inn Express Springfield Downtown by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Springfield Downtown by IHG

Exterior
Property amenity
Lobby sitting area
Property amenity
Egyptian cotton sheets, premium bedding, desk, blackout curtains

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Gym
  • Breakfast included
  • Laundry
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
145 State Street, Springfield, MA, 01103
  • MassMutual Center
    ‪3 min walk‬
  • Dr. Seuss National Memorial
    ‪3 min walk‬
  • Springfield Science Museum
    ‪3 min walk‬
  • Hartford, CT (BDL-Bradley Intl.)
    ‪26 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Egyptian cotton sheets, premium bedding, desk, blackout curtains

Standard Room, 2 Queen Beds

  • 28.00 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Communications, Accessible Tub)

Egyptian cotton sheets, premium bedding, desk, blackout curtains

Suite, 2 Queen Beds, Accessible (Communications, Accessible Tub)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Communications, Roll-In Shower)

Egyptian cotton sheets, premium bedding, desk, blackout curtains

Suite, 2 Queen Beds, Accessible (Communications, Roll-In Shower)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room

Egyptian cotton sheets, premium bedding, desk, blackout curtains

Standard Room

  • 28.00 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

Egyptian cotton sheets, premium bedding, desk, blackout curtains

Standard Room, 1 King Bed, Accessible (Communications)

  • 28.00 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Communications, Roll-In Shower)

Egyptian cotton sheets, premium bedding, desk, blackout curtains

Suite, 1 King Bed, Accessible (Communications, Roll-In Shower)

  • 30.00 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Egyptian cotton sheets, premium bedding, desk, blackout curtains

Standard Room, 1 King Bed

  • 28.00 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Egyptian cotton sheets, premium bedding, desk, blackout curtains

Standard Room, 1 Queen Bed

  • 30.00 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Queen Beds (Addl Living Area)

Egyptian cotton sheets, premium bedding, desk, blackout curtains

Suite, 2 Queen Beds (Addl Living Area)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed (Additional Living Area)

Egyptian cotton sheets, premium bedding, desk, blackout curtains

Suite, 1 King Bed (Additional Living Area)

  • 30.00 sq m
  • Sleeps 4
  • 1 King Bed

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About this property

Holiday Inn Express Springfield Downtown by IHG

Baroque Springfield hotel in Metro Center with free breakfast
Along with an indoor pool, this smoke-free hotel has a fitness center and a snack bar/deli. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, coffee/tea in a common area, and a business center.
Holiday Inn Express Springfield Downtown by IHG offers 98 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include deep soaking bathtubs and complimentary toiletries.

This Springfield hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool and a fitness center.
The free breakfast at Holiday Inn Express Springfield Downtown by IHG gets high marks from our customers. During your stay, you're just a quick walk from MGM Springfield. Features include free WiFi in public areas and free self parking, plus an indoor pool.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a gym
  • Guests have great things to say about the helpful staff and the location
  • Steps from MassMutual Center and 12 minutes by foot from Paramount Theater
  • Local-area shuttle service available
Holiday Inn Express Springfield Downtown by IHG offers its guests an indoor pool and a fitness center. There's a snack bar/deli on site. Free breakfast is available daily. Public spaces have free WiFi.

Business amenities include a 24-hour business center and a meeting room. The business-friendly Holiday Inn Express Springfield Downtown by IHG also features coffee/tea in a common area, concierge services, and complimentary newspapers in the lobby. Self parking is free.

This Baroque Springfield hotel is smoke free.

Guests are served free on-the-go breakfast daily from 6:00 AM to 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Local area shuttle

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM–10:00 AM
  • Coffee/tea in a common area

Things to do

  • Fitness centre
  • Indoor pool

Family friendly

  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Fridge
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage

Business services

  • 24-hour business centre
  • A meeting room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Deep-soaking bath
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 42-inch flat-screen TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Desk
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
Tax ID - C0004282810
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8 AM to 10 PM.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Springfield Downtown Hotel
Inn Express Springfield Hotel
Express Springfield By Ihg
Holiday Inn Express Springfield Downtown
Holiday Inn Express Springfield Downtown by IHG Hotel
Holiday Inn Express Springfield Downtown an IHG Hotel
Holiday Inn Express Springfield Downtown by IHG Springfield

Holiday Inn Express Springfield Downtown by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 643 out of 1005 reviews
Rating 8 - Good. 239 out of 1005 reviews
Rating 6 - Okay. 58 out of 1005 reviews
Rating 4 - Poor. 31 out of 1005 reviews
Rating 2 - Terrible. 34 out of 1005 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Kaneil, Hamden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was everything my family needed for a great price. We were exploring the area and the hot breakfast and pool amenities make family travel much easier.
Stayed 1 night in Nov 2024

10/10 Excellent

robert

Travelled with partner
Friendly staff. Spacious room
Stayed 1 night in Nov 2024

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Carl

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The property was clean apart from the dining area. The rooms were a good size and the location of the hotel was convenient to museums and the city. I would stay again.
Stayed 4 nights in Nov 2024

6/10 Okay

Liana

Travelled with group
Liked: Staff & service
The rooms were solid. Clean and comfortable. The front desk staff was fantastic. The lobby looks very cheap and not the cleanest. Breakfast was okay, cold. There was a cheerleading thing going on so the hotel was overrun by small cheerleaders. From 5 am on the families on our floor had their doors open and kids making a lot of noise. So just something to look out for when j return to Springfield this time next year.
Stayed 1 night in Nov 2024

8/10 Good

Jarrod

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool to small but everything else was excellent
Stayed 3 nights in Oct 2024

8/10 Good

James

Stayed 1 night in Nov 2024

8/10 Good

Gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Well placed near casino, hockey arena
Stayed 2 nights in Nov 2024

10/10 Excellent

Loretta

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went smoothly
Stayed 3 nights in Nov 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and very clean.
Stayed 1 night in Nov 2024

4/10 Poor

Amy, Lawrence

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

Sharron, Bristol

Travelled with group
Disliked: Property conditions & facilities
The hotel smelled like smoke and pot. It appeared that the non-smoking rule was not enforced.
Stayed 1 night in Nov 2024

10/10 Excellent

Richard, Quincy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family, friendly very clean. Staff were fantastic.
Stayed 1 night in Nov 2024

10/10 Excellent

Hope

Stayed 1 night in Oct 2024

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Diamond in the rough
Right across the street from MGM Springfield so it's perfect and the price is right
Stayed 1 night in Nov 2024

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Parking was a little tricky becuase we didn't know ahead of time that we had to get a parking pass but the clerk was very nice and helpful.
Stayed 1 night in Nov 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk personnel were friendly and helpful for questions about where to eat and what to do. I felt at home .
Stayed 1 night in Oct 2024

8/10 Good

Jenny

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in the middle of downtown Springfield, walking distance to MGM Casino. Across from the Mutual Center and all the beautiful bright lights. Coffee 24 hrs. & very good breakfast. Room was spacious it felt more like a nice studio apartment rather than a hotel room. Didn't like that the parking is away from the property. Parking definitely needs upgrade.
Stayed 3 nights in Oct 2024

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel to stay at for events at the mass mutual center
Stayed 2 nights in Oct 2024

10/10 Excellent

Marian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

2/10 Terrible

Carlos

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The location is not the best location as the area around the hotel is run down. Sketchy at night.
Stayed 1 night in Oct 2024

6/10 Okay

Ramon, Carlsbad

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
“They only put clean towels but didn’t clean the shower, and the bed didn’t have sheets.”
Stayed 3 nights in Oct 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024