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Comfort Inn & Suites

2.5 star property

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Photo gallery for Comfort Inn & Suites

Indoor pool
Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Efficiency, Upgrade)
Pillow-top beds, blackout curtains, iron/ironing board, free WiFi
Lobby
Lobby sitting area

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Housekeeping
  • Laundry
  • Parking included
  • Air conditioning

Explore the area

Map
106 Capital Drive, West Springfield, MA, 01089
  • Olympia Ice Center
    ‪1 min walk‬
  • Big E
    ‪5 min drive‬
  • MGM Springfield
    ‪8 min drive‬
  • Hartford, CT (BDL-Bradley Intl.)
    ‪29 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Pillow-top beds, blackout curtains, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Efficiency, Upgrade)

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Efficiency, Upgrade)

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Efficiency, Upgrade)

  • 27 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

  • 27.00 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Pillow-top beds, blackout curtains, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking

  • 27.00 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Pillow-top beds, blackout curtains, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Candlewood Suites West Springfield by IHG

  • Pool
  • Hot tub
  • Pet-friendly
  • Parking included
4.2 out of 5, Very good, (662)
The price is €173
for 1 room
includes taxes & fees
28 Mar - 29 Mar
Candlewood Suites West Springfield by IHG

About this property

Comfort Inn & Suites

Hotel in West Springfield with a 24-hour front desk and an indoor pool
This hotel features an indoor pool, a hot tub, and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Comfort Inn & Suites offers 75 accommodations with complimentary newspapers and coffee/tea makers. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An indoor pool and a hot tub are on site.
Our customers tell us they can't get enough of the helpful staff at Comfort Inn & Suites. During your stay, you're just a quick walk from Olympia Ice Center. Enjoy features like free WiFi in public areas and free self parking, plus an indoor pool.
  • Free WiFi
  • Free self parking
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include free lobby newspapers, a front-desk safe, and a gift shop
  • 7 minutes by car from MassMutual Center and 8 minutes from MGM Springfield
Comfort Inn & Suites offers its guests an indoor pool and a hot tub. WiFi is free in public spaces. Comfort Inn & Suites also features gift shops/newsstands, coffee/tea in a common area, and complimentary newspapers in the lobby. Self parking is free.

Smoking is allowed in designated areas at this West Springfield hotel.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site

Food and drink

  • Coffee and tea in common areas

Things to do

  • Hot tub
  • Indoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0008023250
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Comfort Inn West Springfield
Comfort West Springfield
Comfort Inn Suites
Comfort Inn & Suites Hotel
Comfort Inn & Suites West Springfield
Comfort Inn & Suites Hotel West Springfield

Comfort Inn & Suites Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 261 out of 805 reviews
Rating 8 - Good. 265 out of 805 reviews
Rating 6 - Okay. 154 out of 805 reviews
Rating 4 - Poor. 91 out of 805 reviews
Rating 2 - Terrible. 34 out of 805 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

4/10 Poor

Courtney

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Not The Greatest Stay
There were dry wall patches on the ceiling, you could barely walk between the bed and dresser/cabinet, hallway carpet and elevator floor was nasty, pool burned ears and nose, someone stood at the breakfast area door and watched everyone eat like a creep. Night check in people were nice.
Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
good but slightly disappointed
It was a good stay BUT the shower was horrible. The water was only warm, and we are in the middle of winter, and the shower head was not strong. It was only a trickle of water coming out. I was very disappointed with the shower. The actual stay was good. The continental breakfast was good. The pool was nice and clean but the pool water was really cold too cold for it being winter her winter days. The room old looking but clean and it smelled really good.
Stayed 2 nights in Dec 2024

10/10 Excellent

Rosa

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Nov 2024

8/10 Good

Kelly

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic! Fitness room was clean and fresh, breakfast was well managed and fully stocked!
Stayed 1 night in Nov 2024

10/10 Excellent

Rosa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Nov 2024

6/10 Okay

stacey

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Property has not been updated in a long time. Run down. Tiles chipped in shower. Uncomfortable furniture
Stayed 1 night in Nov 2024

8/10 Good

Jan

Travelled with family
Nice quiet location, easily accessible to shopping and dining.
Stayed 5 nights in Oct 2024

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Just needs updating
Stayed 1 night in Nov 2024

6/10 Okay

Diane

Travelled with family
Liked: Cleanliness
Over priced weekend rate The jacuzzi was excellent but the rest was mediocre Breakfast was good. Should run layet3thsn 9am onweekends.
Stayed 3 nights in Oct 2024

6/10 Okay

Shaneice

Disliked: Property conditions & facilities
Hot tub
Stayed 4 nights in Oct 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
I liked that we had a very pleasant stay. I wish that it could’ve been longer so that we could’ve used the pool though. I was impressed with the staff and how committed they were to doing a good job!
Stayed 1 night in Oct 2024

6/10 Okay

roger

Stayed 2 nights in Oct 2024

8/10 Good

Asif, Mansfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located off 91 ! Would stay there again
Stayed 1 night in Oct 2024

10/10 Excellent

Deirdre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at check in and for morning breakfast were friendly and wonderful.
Stayed 2 nights in Oct 2024

2/10 Terrible

laura

Disliked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

laura

Disliked: Cleanliness, property conditions & facilities
Stayed 20 nights in Sep 2024

4/10 Poor

Caitlin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was dirty, shower had mold, stains on the sheets. Fine for one night, but wouldn’t stay again.
Stayed 1 night in Oct 2024

10/10 Excellent

terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

6/10 Okay

Sarah

Stayed 1 night in Sep 2024

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel to stay
Stayed 2 nights in Oct 2024

10/10 Excellent

Penny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

4/10 Poor

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
Key card kept turning off and vending machines out of date
Stayed 2 nights in Oct 2024