Hotel in West Springfield with a 24-hour front desk and an indoor pool
This hotel features an indoor pool, a spa tub, and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Comfort Inn & Suites offers 75 accommodations with complimentary newspapers and coffee/tea makers. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers and hair dryers.
Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
An indoor pool and a spa tub are on site.
Our customers tell us they can't get enough of the helpful staff at Comfort Inn & Suites. During your stay, you're just a quick walk from Olympia Ice Center. Enjoy features like free WiFi in public areas and free self parking, plus an indoor pool.
Free WiFi
Free self parking
Take a swim in the indoor pool or soak in the spa tub
Amenities include free lobby newspapers, a front-desk safe, and a gift shop
14 minutes by car from Six Flags New England and 7 minutes from MassMutual Center
Comfort Inn & Suites offers its guests an indoor pool and a spa tub. WiFi is free in public spaces. Comfort Inn & Suites also features gift shops/newsstands, coffee/tea in a common area, and complimentary newspapers in the lobby. Self parking is free.
Smoking is allowed in designated areas at this West Springfield hotel.
Languages
English, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and public transport
Free self-parking on site
Motorhome/coach/lorry parking on site
Food and drink
Coffee/tea in a common area
Things to do
Indoor pool
A hot tub
Family friendly
Indoor pool
Laundry facilities
Microwave
Fridge
Conveniences
Lift
Free newspapers in reception
Front-desk safe
Gift shop/newsstand
Guest services
24-hour front desk
Daily housekeeping
Dry-cleaning service
Laundry facilities
Accessibility
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Pool hoist on site
Step-free path to entrance
Visual alarms in hallways
Well-lit path to entrance
Wheelchair-accessible path to lift
Wheelchair-accessible (may have limits)
More
Designated smoking areas
Fireplace in reception
Room amenities
Bedroom
Air conditioning (climate-controlled)
Bed sheets
Blackout drapes/curtains
Pillow-top mattress
Bathroom
Hairdryer
Private bathroom
Shower
Towels
Entertainment
32-inch flat-screen TV
TV channels
Food and drink
Coffee/tea maker
Microwave
Fridge
More
Connecting rooms available
Free local calls
Free newspapers
Iron/ironing board
Phone
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21
Check-out
Check-out before 11:00 AM
Special check-in instructions
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Access methods
Staffed front desk
Pets
No pets allowed, but service animals are welcome
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
Rollaway/extra beds are not available.
Payment types at the property
Important information
You need to know
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0008023250
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
We should mention
Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Property is also known as
Comfort Inn West Springfield
Comfort West Springfield
Comfort Inn Suites
Comfort Inn & Suites Hotel
Comfort Inn & Suites West Springfield
Comfort Inn & Suites Hotel West Springfield
Comfort Inn & Suites Reviews
Reviews
7.6
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 255 out of 791 reviews" "
10 - Excellent
255
Rating 8 - Good. 264 out of 791 reviews" "
8 - Good
264
Rating 6 - Okay. 152 out of 791 reviews" "
6 - Okay
152
Rating 4 - Poor. 88 out of 791 reviews" "
4 - Poor
88
Rating 2 - Terrible. 32 out of 791 reviews" "
2 - Terrible
32
7.8/10
Cleanliness
8.2/10
Staff & service
7.6/10
Amenities
7.4/10
Property conditions & facilities
7.4/10
Eco-friendliness
Reviews
6/10 Okay
Diane
Travelled with family
2 Nov 2024
Liked: Cleanliness
Over priced weekend rate
The jacuzzi was excellent but the rest was mediocre
Breakfast was good. Should run layet3thsn 9am onweekends.
I liked that we had a very pleasant stay. I wish that it could’ve been longer so that we could’ve used the pool though. I was impressed with the staff and how committed they were to doing a good job!
Key card kept turning off and vending machines out of date
Robert
Stayed 2 nights in Oct 2024
8/10 Good
Deborah
Travelled with family
8 Oct 2024
Liked: Property conditions & facilities
Unacceptable: Room 222
Did not work in Room 222 in West Springfield, MA: TV remote, room phone, wall light between beds. Unacceptable!
Pool & hot tub are exceptional! Personnel strength exceptional. Will see how breakfast is in the morning…
Deborah
Stayed 1 night in Oct 2024
10/10 Excellent
Alex
6 Oct 2024
Everything was very nice
Alex
Stayed 2 nights in Oct 2024
8/10 Good
Jennifer
3 Oct 2024
Liked: Cleanliness, staff & service
Jennifer
Stayed 1 night in Sep 2024
6/10 Okay
Kathleen
Travelled with group
29 Sept 2024
Room was ok ! No liquid dish detergent , no utensils, and only 1 regular coffee. I tried what appeared to be drawers and cabinets but they did not open! Dish washer didn’t appear to work. Put dishes in and turned on but never cleaned them. Dishes and such were not real clean when we went to use them. Curtains were off their hooks and counter was sticky. Our room w as close to the ice machine and staff rooms. Ice machine didn’t bother us as we knew it was there but what did definitely bother us is at 6 AM is when the staff came in how LOUD they were! Breakfast on Sunday was until 9 but the staff was very eager and did start to close down and clean before 9. There still were people eating!!!!!
I realize the staff has to start working but they need to quiet down!!!
The property was pretty dingy. The first room had black mold in the bathroom. We were offered an upgrade to a suite with wallpaper that was falling down and furniture that looked in very used condition.