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Candlewood Suites West Springfield, an IHG Hotel

2.5 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Candlewood Suites West Springfield, an IHG Hotel

Exterior
Exterior
Studio Suite, 2 Double Beds
Indoor pool
Gazebo

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Pool
  • Pet-friendly
  • Laundry
  • Gym
  • Parking included

Explore the area

Map
572 Riverdale St, West Springfield, MA, 01089
  • Big E
    ‪13 min walk‬
  • Majestic Theatre
    ‪2 min drive‬
  • Olympia Ice Center
    ‪4 min drive‬
  • Westfield, MA (BAF-Barnes Municipal)
    ‪21 min drive‬

Room options

View all photos for Studio Suite, 2 Double Beds

Studio Suite, 2 Double Beds

Studio Suite, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Accessible (Mobility Roll-In Shower)

Desk, blackout curtains, soundproofing, iron/ironing board

Suite, 1 Bedroom, Accessible (Mobility Roll-In Shower)

  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite

Desk, blackout curtains, soundproofing, iron/ironing board

Studio Suite

  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Suite, 1 Bedroom

Desk, blackout curtains, soundproofing, iron/ironing board

Suite, 1 Bedroom

  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed

Desk, blackout curtains, soundproofing, iron/ironing board

Studio Suite, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible (Mobility Tub)

Desk, blackout curtains, soundproofing, iron/ironing board

Studio Suite, 1 Queen Bed, Accessible (Mobility Tub)

  • Sleeps 2
  • 1 Queen Bed

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Exterior

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Pool
Hot tub
Parking included
Free WiFi
3.8 out of 5, Good, (788)
The price is €114
for 1 room
includes taxes & fees
9 Feb - 10 Feb
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About this property

Candlewood Suites West Springfield, an IHG Hotel

Hotel in West Springfield with a 24-hour fitness center and a 24-hour business center
An indoor pool, a 24-hour fitness center, and a snack bar/deli are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour business center, a coffee shop/cafe, and a spa tub are onsite. Weekly housekeeping is available.
Candlewood Suites West Springfield, an IHG Hotel offers 71 air-conditioned accommodations with DVD players and coffee/tea makers. 42-inch LED televisions come with premium cable channels and pay movies. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided weekly.

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at Candlewood Suites West Springfield, an IHG Hotel. During your stay, you're just a quick walk from Q Pin 2's. Free WiFi in public areas, free self parking, and an indoor pool are available.
  • Free WiFi
  • Free self parking and RV/bus/truck parking
  • Enjoy a bite to eat at the coffee shop/cafe
  • Take a swim in the indoor pool or soak in the spa tub
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Within a 10-minute walk of Q Pin 2's and Connecticut River
  • Dogs welcome for a fee (restrictions apply)
Candlewood Suites West Springfield, an IHG Hotel offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. Along with a coffee shop/cafe, there's a snack bar/deli on site. There's an onsite 24-hour business center.

A computer station is on site and WiFi is free in public spaces. Barbecue grills, a vending machine, and multilingual staff are also featured at the business-friendly Candlewood Suites West Springfield, an IHG Hotel. Self parking is free.

Smoking is allowed in designated areas at this West Springfield hotel.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking (free) on site

Food and drink

  • 1 coffee shop/cafe
  • Coffee/tea in a common area

Things to do

  • 24-hour fitness centre
  • Indoor pool
  • A hot tub

Family friendly

  • DVD player
  • Corner/local shop
  • Indoor pool
  • Kitchen
  • Laundry facilities
  • Microwave
  • Fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Corner/local shop
  • Lockers available
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry-cleaning service
  • Housekeeping (weekly)
  • Laundry facilities
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • BBQ grill(s)
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Step-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas
  • Shared microwave
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Fan

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 42-inch LED TV
  • TV channels
  • DVD player
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dishwasher
  • Freezer
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Fridge
  • Stovetop

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Pitbull dog breeds are not permitted.

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 2 (weight limit: 60 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0000503250
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 10:00 AM to 9:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Suites Hotel West Springfield
Candlewood Suites West Springfield
West Springfield Candlewood Suites
Candlewood Hotel West Springfield
Candlewood Suites West Springfield Hotel
Candlewood West Springfield
Candlewood Suites West Springfield

Candlewood Suites West Springfield, an IHG Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 312 out of 649 reviews" "
Rating 8 - Good. 201 out of 649 reviews" "
Rating 6 - Okay. 76 out of 649 reviews" "
Rating 4 - Poor. 38 out of 649 reviews" "
Rating 2 - Terrible. 22 out of 649 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Kathleen

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

Kristen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no pool available despite the fact that it was advertised as having a pool. We drove six hours for a wedding through traffic, finally got there, and saw they the pool was closed for maintenance. Asked the hotel staff for accommodation for the inconvenience and they said we could have a refund for our stay and could stay somewhere else. There were likely no places to stay at that time (930pm) so we had no choice but to stay there. The hotel was advertised as having an 8.2 rating out of ten and candlewood suites has had a good reputation so I thought it would be a nice hotel at least. The hotel was more like a motel with people staying there long term and the room was dingy, the toilet was loose on the floor. If there's no pool available it should not be advertised as such- the pool was the reason we booked the place and paid extra for it.
Stayed 2 nights in Oct 2024

10/10 Excellent

Katherine

Stayed 7 nights in Jun 2024

10/10 Excellent

Lisa

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and comfortable.
Stayed 1 night in Oct 2024

4/10 Poor

Karina

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The person at the front desk was pretty stand offish. The keys kept disabling and the elevators were slower than molasses.
Stayed 2 nights in Oct 2024

8/10 Good

Anthea

Travelled with partner
Liked: Cleanliness, staff & service
The elevator from a horror story. Carpet needed replacement. Gym equipment could be maintained. We had 2 beds in our room and one bed was well used on one side as it leaned. So we had to use the other bed. However we did like the idea of the kitchenette, and no one coming in our room daily to clean, and we had a shop downstairs for food items to cook. Thank you.
Stayed 6 nights in Oct 2024

10/10 Excellent

Luz

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay.
Stayed 1 night in Oct 2024

6/10 Okay

Shanna

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Oct 2024

6/10 Okay

Jonathan

Stayed 1 night in Sep 2024

8/10 Good

Sally

Liked: Property conditions & facilities
Fit our needs
Stayed 1 night in Sep 2024

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying at Candlewood Suites is always very nice.
Stayed 8 nights in Sep 2024

10/10 Excellent

Marcela

Stayed 2 nights in Aug 2024

8/10 Good

Rachael

Stayed 1 night in Aug 2024

8/10 Good

June

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's great to be able to cook meals during a stay and have separate bedroom . Only thing I didn't like was there isn't an oven.
Stayed 2 nights in Sep 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

6/10 Okay

Monica

They need to clean the rooms more often than once a week
Stayed 7 nights in Aug 2024

10/10 Excellent

Basilio

Liked: Cleanliness, staff & service, property conditions & facilities
X
Stayed 1 night in Aug 2024

10/10 Excellent

John

Stayed 2 nights in Aug 2024

10/10 Excellent

Michelle

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the piol was awesome my kids had so much fun. all the staff was excellent and the beds were super comfortable and clean !
Stayed 1 night in Aug 2024

10/10 Excellent

Hsiu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great price, clean
Stayed 1 night in Aug 2024

6/10 Okay

Tara

Travelled with family
Liked: Cleanliness, staff & service
One night stay, the room felt clean but old. Outside cigarettes were on the ground and not picked up. Staff was friendly
Stayed 1 night in Aug 2024

10/10 Excellent

Dave

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Annual Stay
Once a year I stay at this location for 2 weeks, the staff are friendly and helpful...front counter service personell same as last year and Susan was helpful in extending my stay without me having to change rooms
Stayed 13 nights in Aug 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and big room
Stayed 1 night in Aug 2024

10/10 Excellent

MERITA

Stayed 14 nights in Aug 2024

8/10 Good

Seana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Pet friendly.
Stayed 1 night in Aug 2024