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Helnan Auberge Hotel

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Helnan Auberge Hotel

Courtyard
Indoor pool, outdoor pool, pool loungers
Lobby sitting area
Lobby sitting area
Coffee shop

Reviews

6.8 out of 10

Popular amenities

  • Hot tub
    Hot tub
  • Bar
    Bar
  • Pool
    Pool
  • Parking included
    Parking included
  • Room service
    Room service
  • Housekeeping
    Housekeeping

Explore the area

Map
Karoun Lake , Faiyum Governorate, Sinnuris
  • Faiyum Oasis
    1 min walk
  • Lake Qaroun
    2 min drive
  • Pyramids of El Fayoum
    23 min drive

Room options

View all photos for Standard Room (Egyptians Only)

In-room safe, desk

Standard Room (Egyptians Only)

  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Room

In-room safe, desk

Standard Room

  • 29 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

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The price is €77
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includes taxes & fees
5 Dec - 6 Dec
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About this property

Helnan Auberge Hotel

Luxury hotel with a sauna and a 24-hour front desk
This smoke-free hotel features an indoor pool, an outdoor pool, and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.
Helnan Auberge Hotel offers 104 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies or patios. Flat-screen televisions come with satellite channels.

Bathrooms include bathtubs and complimentary toiletries. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

An indoor pool, an outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include an outdoor tennis court and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Helnan Auberge Hotel, you're just a quick walk from Faiyum Oasis. Free WiFi in public areas, free self parking, and an indoor pool are available.
  • Free WiFi in some public areas
  • Free self parking
  • Drinking and dining options include a coffee shop, a restaurant, a poolside bar, and a bar/lounge
  • Valet parking available for a fee
  • Take a swim in the indoor and outdoor pools or soak in the spa tub
  • Amenities include a front-desk safe, a business center, and a meeting room
  • Onsite recreation includes an outdoor tennis court, a sauna, and a playground
  • Steps from Faiyum Oasis and a 2-minute drive from Lake Qaroun
  • Local-area shuttle service available for a fee
Helnan Auberge Hotel offers its guests a children's pool, an indoor pool, an outdoor tennis court, and an outdoor pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Business amenities include a business center and a meeting room. A spa tub, a sauna, and a terrace are also featured at the luxury Helnan Auberge Hotel. Free self parking is available.

This 5-star Sinnuris hotel is smoke free.

El Sohbagia - This restaurant serves lunch and dinner.
24-hour room service is available.

Languages

Arabic, English

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Valet parking on site (USD 5.00 per night)
  • Local area shuttle (surcharge)

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service

Restaurants on site

  • El Sohbagia

Things to do

  • Billiards/pool table
  • Children's pool
  • Indoor pool
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • A hot tub

Family friendly

  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Fridge
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Business centre
  • A meeting room

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Pool sunloungers
  • Terrace

Spa

  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Bath
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Electric kettle
  • Fridge

More

  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 3:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 110.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 5.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Front desk staff will greet guests on arrival.

We should mention

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.

Property is also known as

Helnan Auberge Hotel Sanhur
Helnan Auberge Hotel
Helnan Auberge Sanhur
Helnan Auberge Hotel Sinnuris
Helnan Auberge Sinnuris
Helnan Auberge Hotel Hotel
Helnan Auberge Hotel Sinnuris
Helnan Auberge Hotel Hotel Sinnuris

Helnan Auberge Hotel Reviews

Reviews

6.8
Rating 10 - Excellent. 8 out of 33 reviews" "
Rating 8 - Good. 8 out of 33 reviews" "
Rating 6 - Okay. 8 out of 33 reviews" "
Rating 4 - Poor. 4 out of 33 reviews" "
Rating 2 - Terrible. 5 out of 33 reviews" "

7.0/10

Cleanliness

6.8/10

Staff & service

5.4/10

Amenities

6.2/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

10/10 Excellent

Hosam

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very unique property, staff are extremely helpful and friendly
Stayed 3 nights in May 2022

2/10 Terrible

Shady, Cairo

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience was terrible by all means They never answer their phone In the first place Staff is VERY unfriendly and not willing to help Room was not clean Bedsheets and towels smelled awful We couldn’t even reach the reception or front desk if we needed anything during our stay Food was horrible
Stayed 2 nights in Feb 2022

8/10 Good

Ehab

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Overall ... it was good experience 8.5/10 Staff freindly 10/10 Room is great 9/10 Service is great 9/10 Food is ok .. Arabic cousin ... i can give it 7 out of 10 .. food was not much hot ( dishes up not heated up during service ) and not much verieties of dishes... Hotel location is direct on the lake however it is far away from the attraction areas ( approx 25km far ) Hotel is not providing Safary trip packages ... so you need to do your own homework .. to arrange a trip for your safary trip ... for us .. we ve contacted a local family lives in tunis village who has several land croser 4×4 Approx cost is 100 usd per trip can accomodate up to 6 pax.. including water falls .. wasi al hitan ...desrt surfing..... desert crousing ...
Stayed 1 night in Feb 2022

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2021

2/10 Terrible

Ahmed

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021

10/10 Excellent

Adham

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

2/10 Terrible

Nariman

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible place, dirty, food is disgusting. The third bed for the
Stayed 1 night in Apr 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
Avoid Helnan al fayoum, Everything is terrible. I came for one night just to sleep as we have trips outside to do, 1st i checked in at 6pm,they put us in a room overview garbage area,as there is no other rooms available, 2nd we found out that air-condition bringing out heat in a terrible way, we tried to talk to them, to find that 5 rooms at reception are complaining same issue & their answer that we are trying to fix it ... Now it is 11 pm, we couldn’t sleep & my kids slept and their bodies are too hot ... I called the manger & i started to shout out, his answer that i will fix it and call you back in 15 mins, After an hour and half he prepared another room in another building , more clean and location is better , but we have to carry kids while they are sleeping and pass them to another building in very gold weather with too much wind , After we moved with 3 hours , i found my little daughter got a fever 40 c , calling them to help but no pharmacies around and no clinics.. we stayed like that till 2nd day ! And regardless what happened to us, this hotel is not Fayoum mood at all , terrible location No View , terrible food ( no oriental breakfast like all other hotels ) .. Not that clean at all , Dirties all around& rooms are too small Dosent worth penny , its rate was 1200-1500L. E per night & other hotels max. 600L. E Was a big mistake to choose
Stayed 1 night in Apr 2021

10/10 Excellent

Alaa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a very relaxing place
Stayed 2 nights in Feb 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The hotel is historic with lot of events that have happened in it. But when keeping the iconic old vibes, the hotel management forgot to do maintenance and renovation. The room is supposed to be 5 stars but was not even close to 3 stars with the bathroom amenities very limited and the shower very old and broken. The breakfast buffet was okay but dinner options were very limited. Front desk staff were too slow and seemed not professional enough to match the expectations of this historic hotel
Stayed 1 night in Dec 2020

6/10 Okay

Verified traveller

Travelled with group
Great location, great views, beautiful garden, historic
Stayed 2 nights in Dec 2020

8/10 Good

Abeer

Travelled with family
Liked: Staff & service, room comfort
Needs renovations
The hotel has a lot of history but it needs huge renovations.
Stayed 1 night in Dec 2020

10/10 Excellent

christie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was lovely. The staff was helpful and attentive, the hotel was sparkling clean and we had a very relaxing time. We were one of only a few guests in the hotel in this quiet season and yet the staff worked hard to make sure we enjoyed every moment.
Stayed 2 nights in Nov 2020

8/10 Good

ABDELRAHMAN

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and good food . Need some activities for the night . Bath shampoo and shower gel quality need to be changed
Stayed 1 night in Nov 2019

10/10 Excellent

Mervat, El Fauom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👌👍 very good everything perfect we love stuff
Stayed 2 nights in Oct 2019

8/10 Good

jafar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overall
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Excellent architecture and landscape clean rooms and excellent breakfast. Toilets need renovation. Sound insulation of the balcony needs improvement if possible. Music broadcast should be better and should stop before 10 pm.
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
location is very good 1 hour 15 from Cairo.. 30 min from Tunis village. rooms need renovation. don't recommend u go during any public holiday as they aren't ready to host so many guests at the same time.
Stayed 2 nights in Jan 2019

8/10 Good

Thomas

Recommended for not demanding cleintle whose main goal is to explore the area. Price is rigght. Friendly staff
Stayed 3 nights in Jan 2019

4/10 Poor

bassem, egypt

Disliked: Staff & service, property conditions & facilities, room comfort
long check in process over an hour, wrong bed request in 2 rooms, awful breakfast
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveller

Liked: Room comfort
Average hotel nothing special, location is good to go anywhere in fayoum
Stayed 2 nights in Jun 2018

2/10 Terrible

hanan , CA USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
All public area is not heated very cold all over
I booked 4 nights and left after 2 it was very cold no heaters at any public area , poor service they couldn't find my booking or know anything about the hotel entertainment over all stay was not good bad experience no activity indoor or outdoor by the pool

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

aliaa

Liked: Cleanliness, property conditions & facilities, room comfort
nice hotel
over all was good , very friendly staff, amazing view from the rooms