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JEN Singapore Orchardgateway by Shangri-La

4.0 star property

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Photo gallery for JEN Singapore Orchardgateway by Shangri-La

Outdoor pool, open 6:00 AM to 10:30 PM, free pool cabanas
In-room safe, desk, blackout curtains, iron/ironing board
Reception
Panorama Club Room, 1 King Bed
Outdoor pool, open 6:00 AM to 10:30 PM, free pool cabanas

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Bar
  • Room service

Explore the area

Map
277 Orchard Road, Singapore, 238858
  • Orchard Central
    ‪3 min walk‬
  • Orchard Road
    ‪5 min walk‬
  • National Museum of Singapore
    ‪15 min walk‬
  • Singapore (SIN-Changi)
    ‪29 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Superior Room, 1 King Bed

  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Panorama Club Room, 1 King Bed

Panorama Club Room, 1 King Bed

Panorama Club Room, 1 King Bed

  • City view
  • 55 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Club Deluxe Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Club Deluxe Room, 1 King Bed

  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Club Room, 1 King Bed

  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed

  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room (Family)

Deluxe Room (Family)

Deluxe Room (Family)

  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, City View

In-room safe, desk, blackout curtains, iron/ironing board

Superior Room, 1 King Bed, City View

  • City view
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Twin Room

In-room safe, desk, blackout curtains, iron/ironing board

Club Twin Room

  • 27 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Twin Room, City View

In-room safe, desk, blackout curtains, iron/ironing board

Superior Twin Room, City View

  • City view
  • 27 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Twin Room

In-room safe, desk, blackout curtains, iron/ironing board

Superior Twin Room

  • 27 sq m
  • Sleeps 3
  • 2 Twin Beds

Similar properties

Outdoor pool, open 6:00 AM to 10:00 PM, pool loungers

Holiday Inn Singapore Orchard City Centre by IHG

  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
4.4 out of 5, Excellent, (1000)
The price is €187
for 1 room
includes taxes & fees
30 Apr - 1 May
Holiday Inn Singapore Orchard City Centre by IHG

About this property

JEN Singapore Orchardgateway by Shangri-La

Central Singapore hotel connected to a shopping center, steps from Orchard Central
Along with an outdoor pool, this hotel has a restaurant and a 24-hour health club. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.
JEN Singapore Orchardgateway by Shangri-La offers 499 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. 40-inch flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

This Singapore hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

The shopping around JEN Singapore Orchardgateway by Shangri-La gets high marks from our customers. During your stay, you'll be connected to a shopping center, and just a quick walk from Orchard Road. You'll find features like free WiFi in public areas and free self parking, plus an outdoor pool.
  • Free WiFi
  • Free self parking
  • Enjoy international cuisine while dining at Makan at Jen
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge, and a porter
  • Onsite recreation includes a 24-hour gym and bike rentals
  • Guests have great things to say about the pool and the helpful staff
  • Steps from Orchard Central and a 3-minute drive from National Museum of Singapore
JEN Singapore Orchardgateway by Shangri-La offers its guests an outdoor pool, a 24-hour health club, and a hot tub. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 452 square feet (42 square meters) and includes conference space. A rooftop terrace, a vending machine, and concierge services are also featured at the business-friendly JEN Singapore Orchardgateway by Shangri-La. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Singapore hotel.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:30 AM.
Makan at Jen - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
Trippi - This poolside rooftop bar serves light fare only. Open daily.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Hindi, Japanese, Korean, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: SGD 45.14 for adults and SGD 22.57 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Makan at Jen
  • Trippi

Things to do

  • 24-hour health club
  • Bicycle rentals
  • Hot tub
  • Outdoor pool

Family friendly

  • Free cot
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 452 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at JEN Singapore Orchardgateway by Shangri-La

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for SGD 107.91 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately SGD 45.14 for adults and SGD 22.57 for children
  • Rollaway bed fee: SGD 107.91 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

We should mention

  • Pool access available from 6:00 AM to 10:30 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Traders Hotel
Traders Orchardgateway Hotel Singapore
Traders Orchardgateway Singapore
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway
Jen Orchardgateway Singapore
Jen Orchardgateway
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Shangri-La
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Singapore Shangri-La
Jen Orchardgateway Shangri-La
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Singapore Hotel Jen Orchardgateway Singapore by Shangri-La Hotel
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La
Traders Orchardgateway Hotel Singapore
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Hotel Jen Orchardgateway Singapore
Jen Orchardgateway Shangri La

JEN Singapore Orchardgateway by Shangri-La Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 632 out of 1002 reviews
Rating 8 - Good. 259 out of 1002 reviews
Rating 6 - Okay. 63 out of 1002 reviews
Rating 4 - Poor. 25 out of 1002 reviews
Rating 2 - Terrible. 23 out of 1002 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Ai Ling

Stayed 2 nights in Dec 2024

2/10 Terrible

Ai Ling

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good hotel with improved service needed
Check-in and room condition were satisfactory, and housekeeping was excellent. However, I was very disappointed with the service provided by the front desk staff, Ira, during check-out. I had requested my invoice to be sent via the hotel robot between 8am and 830am, as confirmed both during check-in and in a call the night before. Unfortunately, it was not delivered, and I had to go to the front desk to retrieve it. The line moved slowly, and when it was my turn, Ira realized the invoice had not been properly sent. What was most disappointing was her lack of an apology for the inconvenience caused or acknowledgment of the delay. Instead, she explained her side of the issue without addressing my concerns. When I pointed out the absence of an apology, she smirked, which I found unprofessional and dismissive. As a loyal guest who stays at Hotel Jen over 60 nights a year, this experience was below the usual standard. I hope the hotel will work on improving follow-through with guest requests and ensuring front desk staff respond with professionalism and empathy.
Stayed 5 nights in Jan 2025

8/10 Good

Christie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Second time staying, automated check-in wasn't working, long wait. Very clean and great location.
Stayed 1 night in Jan 2025

10/10 Excellent

Haranath, Redmond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very accomodating and provided help to book taxi to explore the city.
Stayed 1 night in Jan 2025

10/10 Excellent

Colette

Stayed 2 nights in Jan 2025

8/10 Good

Janelle

Stayed 4 nights in Dec 2024

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great position above Somerset MRT station. Lovely rooftop pool area with views of tbe city. Well presented club lounge with good food options. Definitely would recommend.
Stayed 2 nights in Jan 2025

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place. Friendly staff. Specially the pool bartenders! So great. Beautiful hotel
Stayed 8 nights in Jan 2025

10/10 Excellent

Lokesh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kids will love it.
Fantastic holiday - absolutely one of the best rocking hotels in orchard in Singapore. Would love to have the return to this hotel.
Stayed 5 nights in Jan 2025

10/10 Excellent

Nicholas

Liked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Gilbert

Liked: Cleanliness
Stayed 2 nights in Jan 2025

10/10 Excellent

craig

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

8/10 Good

Christopher

Travelled with family and small children
Right by shopping center at the start of Orchard. Must take elevator twice to get to your room was quite annoying. Very small rooms. Breakfast was just plain okay.
Stayed 1 night in Dec 2024

8/10 Good

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was happy
Stayed 5 nights in Jan 2025

10/10 Excellent

Ana Paola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and service
We love staying in this hotel, is the second time. The location is great because you are at an MRT station literally, don't even have to go out to the street to get in the MRT. There are many things to eat around, great location. Service is very good, we love the pool, rooftop with a great view to relax after a busy day.
Stayed 4 nights in Dec 2024

8/10 Good

Le Eng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful convenient hotel to stay
Stayed 1 night in Dec 2024

10/10 Excellent

Sonali

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great central location and there are both MRT stations and taxi stands nearby. I appreciated having the mall next door to grab a quick bite or stop by the 7-11 for a SIM card. The thing I appreciated most was that I was able to get access to our room early in the day which was great as we had taken a red-eye and desperately needed a nap. I know that's not guaranteed by any hotel but they somehow made it happen!
Stayed 2 nights in Dec 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a nice hotel in a great location. The pool deck is fantastic and the club lounge is also good. The rooms are a bit better than average. There are two issues - the hotel starts on the 10th floor so it means two lift wells to get to your room and the lifts are slow. The other issue is that the breakfast buffet is loud and disorganized. We had to queue to get in and couldn’t wait to get out.
Stayed 3 nights in Dec 2024

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in the heart of Orchard road, next to Subway, the staff are super friendly and kindness. The cleaning team is super quick respond to any of request. Also Jeno and Jeni these two robots are so charm and smart. We love Jen and always stay in this hotel any time we be in Singapore.
Stayed 6 nights in Dec 2024

8/10 Good

Anna

Travelled with partner
Was very quite
Stayed 7 nights in Dec 2024

8/10 Good

Ives

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Busy location
Stayed 4 nights in Dec 2024

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

ROSPIANAJIAN

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

6/10 Okay

Cissy

Travelled with family
Liked: Staff & service
This hotel is conveniently located with lots of shopping and restaurants around. However it is quite busy and not the most relaxing accommodation. The main problem is the room is rather small with little room for luggage and packing. The other issue was the smell in the room, esp. when AC is running slower and the fan is pushing out very stuffy musky air. The duct probably need a proper cleaning.
Stayed 2 nights in Dec 2024

10/10 Excellent

Brankica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel, generous and varied breakfast, no issues with noise but above shopping centre and metro station so super convenient. Friendly and helpful staff. Nice roof top swimming pool, although it gets very busy and all the seating gets taken from the morning. Nice to have cocktails by the pool with great views of Marina bay sands hotel and in general great views.
Stayed 6 nights in Dec 2024