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Holiday Inn Express and Suites Singapore Novena, an IHG Hotel

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Holiday Inn Express and Suites Singapore Novena, an IHG Hotel

Exterior
Outdoor pool
Minibar, in-room safe, soundproofing, free WiFi
Café
Minibar, in-room safe, soundproofing, free WiFi

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Breakfast included
    Breakfast included
  • Pet-friendly
    Pet-friendly
  • Pool
    Pool
  • Parking available
    Parking available
  • Housekeeping
    Housekeeping
  • Gym
    Gym

Explore the area

Map
201 Balestier Road, Singapore 329926,, Singapore, SIN, 329926
  • Mustafa Centre
    16 min walk
  • Bugis Street Shopping District
    4 min drive
  • Bugis Junction Shopping Center
    4 min drive
  • Paya Lebar (QPG-Paya Lebar Air Base)
    24 min drive

Room options

View all photos for Suite, 1 Bedroom, Kitchenette

Minibar, in-room safe, soundproofing, free WiFi

Suite, 1 Bedroom, Kitchenette

  • 41 sq m
  • Sleeps 4
  • 1 Twin Bed

View all photos for Suite, 1 Queen Bed, Kitchenette

Minibar, in-room safe, soundproofing, free WiFi

Suite, 1 Queen Bed, Kitchenette

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Kitchenette (High Floor)

Minibar, in-room safe, soundproofing, free WiFi

Suite, 1 Bedroom, Kitchenette (High Floor)

  • 41 sq m
  • Sleeps 4
  • 1 Twin Bed

View all photos for Standard Room, 2 Single Beds

Minibar, in-room safe, soundproofing, free WiFi

Standard Room, 2 Single Beds

  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room

Minibar, in-room safe, soundproofing, free WiFi

Standard Room

  • 20 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 Queen Bed

Minibar, in-room safe, soundproofing, free WiFi

Standard Room, 1 Queen Bed

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Kitchenette (High Floor)

Minibar, in-room safe, soundproofing, free WiFi

Suite, 1 Queen Bed, Kitchenette (High Floor)

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed (High Floor)

Minibar, in-room safe, soundproofing, free WiFi

Standard Room, 1 Queen Bed (High Floor)

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Single Beds (High Floor)

Minibar, in-room safe, soundproofing, free WiFi

Standard Room, 2 Single Beds (High Floor)

  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

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About this property

Holiday Inn Express and Suites Singapore Novena, an IHG Hotel

Hotel with free breakfast, near Bugis Street Shopping District
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include a snack bar/deli, a coffee shop/cafe, and self parking.
Holiday Inn Express and Suites Singapore Novena, an IHG Hotel offers 231 accommodations with minibars and safes. Televisions come with satellite channels.

Bathrooms include showers with hydromassage showerheads, complimentary toiletries, hair dryers, and toothbrushes and toothpaste. This Singapore hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily. Renovation of all guestrooms was completed in May 2023.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Our customers tell us they can't get enough of the free breakfast at Holiday Inn Express and Suites Singapore Novena, an IHG Hotel. During your stay, you'll be within walking distance of Mustafa Centre. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free continental breakfast served daily
  • Free WiFi
  • Enjoy international cuisine while dining at The Great Room
  • Self parking available for a fee
  • Take a swim in the outdoor pool
  • Amenities include a front-desk safe, 2 meeting rooms, and conference space
  • Onsite recreation includes a gym
  • Guests have great things to say about the helpful staff and the breakfast
  • Just a 4-minute drive from Orchard Road and a few minutes from Mustafa Centre
  • Pets welcome for a fee
Holiday Inn Express and Suites Singapore Novena, an IHG Hotel offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. Free breakfast is served daily. WiFi is free in public spaces.

Event space at this hotel measures 4413 square feet (410 square meters) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at Holiday Inn Express and Suites Singapore Novena, an IHG Hotel. For a fee, parking is available. A complete renovation of Holiday Inn Express and Suites Singapore Novena, an IHG Hotel was completed in May 2023.

This 4-star Singapore hotel is smoke free.

Guests are served free continental breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM.
The Great Room - This restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Secured covered self parking on site (SGD 8.72 per day)

Food and drink

  • Free continental breakfast available 6:30 AM–10:00 AM on weekdays and 6:30 AM–10:30 AM on weekends
  • 1 restaurant and 1 coffee shop/cafe
  • Coffee/tea in a common area

Restaurants on site

  • The Great Room

Things to do

  • Fitness centre
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Multilingual staff
  • Wedding services

Business services

  • Conference space (4413 square feet)
  • Meeting rooms - 2

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Thin carpet in room
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Renovated entire property – May 2023
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Free toiletries
  • Hairdryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • TV channels
  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: SGD 150 per pet (varies based on length of stay)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: SGD 8.72 per day
  • Pet fee: SGD 150 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Front desk staff will greet guests on arrival.

We should mention

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Quality Hotel
Quality Hotel Marlow
Quality Hotel Marlow Singapore
Quality Marlow
Quality Marlow Singapore
Quality Hotel Singapore
Quality Inn Singapore
Singapore Quality Inn
Quality Hotel Marlow

Holiday Inn Express and Suites Singapore Novena, an IHG Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 155 out of 272 reviews" "
Rating 8 - Good. 90 out of 272 reviews" "
Rating 6 - Okay. 17 out of 272 reviews" "
Rating 4 - Poor. 6 out of 272 reviews" "
Rating 2 - Terrible. 4 out of 272 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Dear Sir Attention: General manager I recently stayed at your hotel for three nights, and I must say it was the most unpleasant hotel experience I’ve had in 55 years of travel. Upon checking in, I encountered an exceptionally rude receptionist who told me to "get out of his hotel." He refused to provide me with the Wi-Fi password and even demanded that I apologize to him. When I pointed out that it wasn't his hotel and that he should apologize for his behavior, he remained unapologetic and continued to be uncooperative. I was already dealing with several other issues, and this unprofessional treatment only added to my frustration. Eventually, management intervened and offered to upgrade my room. While I reluctantly accepted the upgrade due to time constraints, I felt it was a poor attempt to rectify the situation. Overall, my stay was far below what I would expect from a reputable hotel, and I would not recommend this location to others UK
Stayed 3 nights in Aug 2024

10/10 Excellent

April Andrea Sicad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Stayed 2 nights in Aug 2024

4/10 Poor

Mikaylah

Disliked: Property conditions & facilities
Stayed 5 nights in Aug 2024

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, comfortable, clean & quality chattles
Excellent check in. Arrived 5am so were lucky enough to have been able to pay for last minute early check in and have breakfast. Comfortable bed with choices of firm or soft pilliows. Room clean and had all necessities including bottled water, safety deposit box, ironing board and iron. Breakfast was good with wide selection of food available. Staff very efficient clearing tables. On the Sunday morning the dining room was a bit manic with children and adult guests alike queue jumping/not waiting their turn, pushing their way to the food and snatching utensils just as we were about to pick them up. However the following 2 days were fine. Received a complimentay late check out of 1pm as we had a late flight. Bar staff were very friendly and helpful advising about the Jewel and eateries at the airport. Easy 20 minute walk to the Novena metro station. A very comfortable stay, would stay again.
Stayed 2 nights in Aug 2024

6/10 Okay

Robert

Stayed 1 night in Aug 2024

10/10 Excellent

anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
The duty manager Suriadeva at check in was amazing. He was friendly, polite, explained to us the area and checked us in quickly. Room was big, and breakfast delicious.
Stayed 1 night in Aug 2024

8/10 Good

Yasufumi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It is but far from the central area, but it's good for business stay.
Stayed 4 nights in Jul 2024

10/10 Excellent

Murray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and clean with good air conditioning. The staff were very welcoming upon arrival and I could check early which was real bound after a long flight. Solid place to stay at a reasonable price.
Stayed 2 nights in Jul 2024

10/10 Excellent

Elesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

6/10 Okay

Jessy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at this hotel for two nights was a mixed experience. The first night started with a problem when the toilet in our room began having trouble flushing properly. By the next day, it had completely blocked, emitting an unpleasant smell that forced us to leave the room while maintenance fixed the issue. On the second night, our sleep was disturbed by noise from the adjacent room. Despite the hotel's claim of soundproof rooms, our accommodation had a connecting door that allowed us to hear conversations and even the rustling of chip packets next door. We reached out to the front desk to complain about the noise, understanding that the neighbors weren't being excessively loud, but rather the room was inadequately soundproofed. The front desk promised to send security to assess the situation but did not follow up as promised. We had to call again to check on progress, and around 11:30pm, they offered to move us to another room. Moving to the new room required us to pack up everything. While they provided a trolley, there was no additional assistance offered to help us move our bags (single mother and child). Unfortunately, the new room on a different floor was even noisier, with doors slamming loudly throughout the hallway, keeping us awake until 2am. If uninterrupted sleep is a priority for your stay, I would not recommend this hotel. Despite these issues, the hotel itself was decent overall, but I would stay away from the breakfast - not nice.
Stayed 2 nights in Jul 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Exactly what I needed for a 1-night stay!
Stayed 1 night in Jul 2024

10/10 Excellent

luisa, Renton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are friendly, easy bus access
Stayed 4 nights in Jul 2024

8/10 Good

SHARMIN

Travelled with family and small children
Its not bad
Stayed 3 nights in Jul 2024

10/10 Excellent

Satish

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jul 2024

6/10 Okay

Tiffany

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jul 2024

8/10 Good

Julie, Mill Creek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel and courteous staff. Good variety of breakfast food to choose from. Hard to get hot water in the shower. Maybe barely luke warm. Could walk a mile to a large mall. Relatively short taxi or Grab ride to food center, Chinatown, Little India, and to downtown (Botanical Garden, Supergrove trees, Marina Sands Bay hotel, etc).
Stayed 4 nights in Jul 2024

10/10 Excellent

FLORENCE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at reception were excellent.
Stayed 2 nights in Jul 2024

8/10 Good

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although out of area for the MRT which is a bit of a pain it is an easy short bus ride to connect.
Stayed 5 nights in Jun 2024

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hi , we had a great stay at this hotel great location staff was helpful. Restaurant on property was good only negative was shower half door water wet up the floor.
Stayed 3 nights in Jun 2024

4/10 Poor

shweta

Travelled with family
Pathatic service by holiday inn in Singapore
Room was not clean after day out even after request !no proper breakfast was packed on last day , due early morning departure , only one apple and one yogurt was given !
Stayed 5 nights in Jun 2024

10/10 Excellent

Siobhain

Stayed 4 nights in Jun 2024

10/10 Excellent

Manish

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall good
Stayed 6 nights in Jun 2024

10/10 Excellent

leigh

Stayed 1 night in Jun 2024