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Heritage Suites Hotel

5.0 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Heritage Suites Hotel

Colonial Suite Pool | Bathroom
Property grounds
Colonial Suite Pool | View from room
Outdoor pool, open 7:00 AM to 9:00 PM, pool umbrellas, pool loungers
Sports facility

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Bar
  • Breakfast available
  • Pool
  • Parking included
  • Spa
  • Laundry

Explore the area

Map
Wat Polangka, Phum Slok Kram, Siem Reap, 17000
  • Miniature Replicas of Angkor’s Temples
    2 min walk
  • The Heritage Restaurant
    1 min walk
  • Giant Ibis Bus Terminal
    15 min walk
  • Siem Reap Angkor Intl. Airport (SAI)
    58 min drive
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Room options

View all photos for Romantic Bungalow, 1 King Bed, Terrace

Romantic Bungalow, 1 King Bed, Terrace

Romantic Bungalow, 1 King Bed, Terrace

  • 75 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Colonial Suite Pool

Colonial Suite Pool | View from room

Colonial Suite Pool

  • 80 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Colonial Family Suite With Jacuzzi

Colonial Family Suite With Jacuzzi

Colonial Family Suite With Jacuzzi

  • 105 sq m
  • Sleeps 6
  • 2 King Beds

View all photos for Heritage Rooms

Heritage Rooms

Heritage Rooms

  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for The Residence

The Residence

The Residence

  • 160 sq m
  • Sleeps 3
  • 1 King Bed

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About this property

Heritage Suites Hotel

Colonial hotel with 2 restaurants and a full-service spa
This hotel features 2 restaurants, a full-service spa, and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.
Heritage Suites Hotel offers 26 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. A pillow menu is available. Guests can surf the web using the complimentary wired and wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)).

Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

Recreational amenities at the hotel include an outdoor pool and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 3 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, sports massages, Swedish massages, and Thai massages. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Heritage Suites Hotel. During your stay, you're just a quick walk from Miniature Replicas of Angkor’s Temples. Free WiFi in public areas, free self parking, and 2 restaurants are available.
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self parking
  • Enjoy Asian cuisine with a poolside location at Heritage Restaurant, one of the property's 2 restaurants
  • Full breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to Thai massages, aromatherapy, or reflexology at the spa
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a steam room, a sauna, and bike rentals
  • Just a 2-minute drive from Pub Street and a few minutes from Angkor Night Market
Heritage Suites Hotel offers its guests a full-service spa, an outdoor pool, and a sauna. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A business center, meeting rooms, and limo/town car service are available. Event space at this hotel measures 861 square feet (80 square meters) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at the luxury Heritage Suites Hotel. Free self parking is available.

Smoking is allowed in designated areas at this Colonial Siem Reap hotel.

For a fee, guests can enjoy full breakfast daily from 6:00 AM to 10:30 AM.
Heritage Restaurant - This poolside fine-dining restaurant specializes in Asian cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.
Wine Bar - Onsite bistro. Open daily.
Bamboo Bar - This theme restaurant serves lunch and light fare. Open daily.
Late night fare is available from 24-hour room service.

Languages

English, French, Hungarian, Japanese, Khmer, Swedish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee daily 6:00 AM–10:30 AM: USD 15 for adults and USD 10 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service

Restaurants on site

  • Heritage Restaurant
  • Wine Bar
  • Bamboo Bar

Things to do

  • Bike rentals
  • Full-service spa
  • Outdoor pool
  • Private picnics
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Banquet hall
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space (861 square feet)
  • Meeting rooms

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Wheelchair-accessible (may have limits)

More

  • Couples dining
  • Designated smoking areas
  • No plastic drinking straws
  • Romance packages available
  • Vegan dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels
  • Toothbrush and toothpaste (on request)

Food and drink

  • Free bottled water
  • Mini fridge
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters/chargers
  • Guidebooks/recommendations
  • In-room massage
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The property charges 1.5 percent for credit card payments
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Heritage Suites Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per day.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: USD 120
  • New Year's Eve (31 December) Gala Dinner per child: USD 60 (from 4 to 11 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 15 for adults and USD 10 for children
  • Rollaway bed fee: USD 50.0 per day
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Front desk staff will greet guests on arrival.
Property Registration Number L001-100099777

We should mention

  • Pool access available from 7:00 AM to 9:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Heritage Hotel Suites
Heritage Suites
Heritage Suites Hotel
Heritage Suites Hotel Siem Reap
Heritage Suites Siem Reap
Heritage Hotel Siem Reap
Heritage Siem Reap
Heritage Suites Hotel Relais And Chateaux
Heritage Suites Hotel Hotel
Heritage Suites Hotel Siem Reap
Heritage Suites Hotel Hotel Siem Reap

Heritage Suites Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 214 out of 271 reviews" "
Rating 8 - Good. 42 out of 271 reviews" "
Rating 6 - Okay. 12 out of 271 reviews" "
Rating 4 - Poor. 3 out of 271 reviews" "
Rating 2 - Terrible. 0 out of 271 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday in Siem Reap
Excellent Hotel. Excellent Service. Excellent Facilities. Excellent Quality. Excellent Spa. Excellent TukTuk and Tour Services. All of the staff, and especially Sinat and Tula, make a real difference when you stay here by giving a full personnel service, and nothing is too much trouble at all for any of them. This is the 3rd time we have stayed here - the last time was in 2014 - and it really is still the best hotel we have stayed in at Siem Reap. Attention to detail is second to none. The Colonial Pool Suite we had was amazing and spacious with great amenities. Food and presentation is excellent. Daily turn down gifts are cherished. Its because of the service we had throughout our previous stays here that we booked it again this year - and we will book this hotel again when we return in the future - so highly recommended.
Stayed 14 nights in Aug 2024

10/10 Excellent

Jitka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We visited in wet season so the hotel was quiet. The staff were fantastic and very friendly & accomodating. The breakfast was delicious ! Regards Michael & Thida
Stayed 4 nights in Jun 2024

10/10 Excellent

Verified traveller

Nice staff who is eager to serve with detailing and promptly . Super ambience with peaceful location though very well in town area
Stayed 2 nights in Jun 2024

10/10 Excellent

Deborah, Sudbury

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was absolutely delightful. The staff could not have been kinder or more gracious. Front desk staff awaited our arrival at the front door every time we returned to the property and smiled and bowed at us. Incredibly warm. The wait staff in the restaurant made you feel that your presence made their day. Happy hour by the pool was lovely and the pool was refreshing and gorgeous. We were upgraded a room level for no charge which was awesome. I would recommend this property to anyone.
Stayed 2 nights in May 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I stayed in has an outdoor space so that was really nice. I thought the location was great too even though the hotel was not super close to restaurants compared to other hotels. If you like tennis, the Raffles Hotel is only about a 7 minute walk away. All the staff were very friendly and always smiling. If there was one thing that was missing, I would say having some gym equipment would be it.
Stayed 4 nights in May 2024

10/10 Excellent

Erica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Mar 2024

10/10 Excellent

Rebecca

Stayed 1 night in Apr 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very relaxing wonderful stay.
Well appointed and comfortable room. Good breakfast made to order. What sets the place apart is the service. Absolutely nothing was too much trouble for the staff. They were so lovely and just the perfect ambassadors Siam Reap. I will be back.
Stayed 3 nights in Mar 2024

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel provided excellent customer service throughout our stay. The room was clean and comfortable. Breakfast was excellent and freshly prepared.
Stayed 4 nights in Jan 2024

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic ambience
Concierge was wonderful, set us up with several tours and our ride back to the airport. Pool in our room was refreshing, grounds were beautifully kept. Very romantic
Stayed 2 nights in Feb 2024

10/10 Excellent

Justin

Stayed 2 nights in Jan 2024

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Heritage Suites delighted us at every turn during our stay. The hotel is beautifully appointed, the staff is friendly and attentive, and the location is within walking distance of restaurants and shopping. If I could award more than 5 stars, I would. I’ll definitely stay here again.
Stayed 3 nights in Jan 2024

10/10 Excellent

Grant, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What sets this property apart is the wonderful staff, who are so friendly and grateful for your stay - they even learned my name after a couple days. The property is safe, clean, and luxurious. The bungalows give it a private home feeling. The only improvement this property could use is either a site-level water purifier, or a water purifier in each room, because the tap water comes out very faintly brown and smells faintly of sulfur. This is not a criticism of the hotel because it is likely every unfiltered water spigot in Siem Reap has this issue. The water was fine to shower in and bath and they provide bottled water for brushing teeth, but a site-level filter or room-level filter would be the only upgrade I'd made to this otherwise flawless property. Highly recommended to stay here!
Stayed 1 night in Jan 2024

10/10 Excellent

KAIJIE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was beautifully decorated “Happy 9th Anniversary” with roses and rose petals 🌹 They have a steam room so awesome for the early morning steam bath and before swimming in the pool. I feel we had the best tour guide Mr Sothea and driver Mr Somedy. We may have done our back homework before going on the tour. Mr Sothea has given us more value with the history of Cambodia. His family and himself as a veteran soldier living it till today. We could see how the past between and present link to temples and mountains we were going to see. He is very clear in English language. He fulfills the fun facts of the building dimensions of the buildings and the moat around them. Very clear the year and event happened like a scholar knowing location of every line in the history book. Best of all emotifying the backstories of the buildings, carvings and statues, bringing them to life. We were like little kids listening in awe! Following every word and voice tonality to look forward to the next mind and emotion stimulation of the joys, the sorrows, passions and happiness like a mind movie. He is a good planner with the trips well thought out like a story board and always on top of what we’d do next. A very fit new grandfather who would climb every wall and “mountain” together with us. I just (want to) feel like every other tourist is envious of us having Sothea to be physically present, filling us up with education, leading us with smooth processes of every cognitive step.
Stayed 3 nights in Jan 2024

10/10 Excellent

LAM CHAI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite was spacious and the facilities such as the private pool, jacuzzi and steam room were great and we enjoyed using them. It would have been even better if the jacuzzi had temp control as water could be cold. The staff were personable and friendly esp Sinat who took the time to get to know us. We appreciate their pleasantness and constant attention. I would overall highly rate this boutique hotel. Location is nicely situated across the bridge from the main shopping belt. Even then it was no prob using Grab or tuktuk to get around.
Stayed 5 nights in Nov 2023

10/10 Excellent

Kristen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing experience
Stayed 1 night in Nov 2023

10/10 Excellent

Irela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 2 nights in Nov 2023

10/10 Excellent

Melinda, Denver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I almost wanted to live there. Went for one night, stayed for three. Incredibly beautiful property, lush gardens and grotto pool, staff became like family, beautiful spa, TukTuk transportation. I will be back!
Stayed 1 night in Sep 2023

8/10 Good

Lai Man Winnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very spacious and of good style. The food is great and staff members are very friendly!
Stayed 2 nights in Aug 2023

10/10 Excellent

Tom

Stayed 5 nights in Jun 2023

10/10 Excellent

Shu-Chi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything about this hotel!! From the second we step foot into the reception area, it felt like an oasis. The whole area had a pleasant jasmine scent that was very refreshing and inviting. Service from everyone was touch notch. They really aim to please. Our room was amazing! Everything exceeded our expectations and we had a pleasant surprise, there was a steam room in our room! I don’t remember reading about that amenity when we booked the family suite with pool. The buffet breakfast was also really nice! Small menu but had enough variety to meet everyone’s needs (we had a large party of 8).
Stayed 2 nights in Jun 2023

10/10 Excellent

jungkyum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We got best service Its so beautiful and cozy hotel. All the staffs are super kind. The pool is not very big. But enough to enjoy under big tree.
Stayed 2 nights in Jun 2023

10/10 Excellent

Lina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
very friendly and kind staff Room was gorgeous Grounds terrific in a natural setting Very relaxing and calm
Stayed 1 night in May 2023