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G&Z Urban Hotel

4.0 star property

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December 2024
January 2025

Photo gallery for G&Z Urban Hotel

Lobby sitting area
Building design
Terrace/patio
Interior
Deluxe Twin Room, Pool View (Free pick up)

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Free airport shuttle
    Free airport shuttle
  • Spa
    Spa
  • Room service
    Room service
  • Air conditioning
    Air conditioning

Explore the area

Map
City Center, Acha Sva Street, Siem Reap, 855
  • Angkor Trade Center
    2 min walk
  • Apsara Theatre
    3 min walk
  • Old Market Area
    4 min walk
  • Siem Reap Angkor Intl. Airport (SAI)
    58 min drive

Room options

View all photos for Deluxe Double Room, Pool View (Free Pick Up)

Deluxe Double Room, Pool View (Free Pick Up)

Deluxe Double Room, Pool View (Free Pick Up)

  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, River View (Free Pick Up)

Family Suite, River View (Free Pick Up)

Family Suite, River View (Free Pick Up)

  • 45 sq m
  • River view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Deluxe Twin Room, Pool View (Free pick up)

Deluxe Twin Room, Pool View (Free pick up)

Deluxe Twin Room, Pool View (Free pick up)

  • 40 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room (Free pick up)

Superior Double Room (Free pick up)

Superior Double Room (Free pick up)

  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room (Free pick up)

Superior Twin Room (Free pick up)

Superior Twin Room (Free pick up)

  • 40 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Room

Dusit Hotel Siem Reap

Pool
Spa
Parking included
Free WiFi
3.7 out of 5, Good, (3)
The price is €29
for 1 night
includes taxes & fees
8 Dec - 9 Dec
Dusit Hotel Siem Reap

About this property

G&Z Urban Hotel

Luxury hotel with free airport shuttle connected to the convention center in Siem Reap
An outdoor pool, a restaurant, and a bar/lounge are available at this hotel. Free WiFi in public areas, a free airport shuttle, and a free manager's reception are also provided. Additionally, a poolside bar, a snack bar/deli, and a coffee shop/cafe are onsite.
G&Z Urban Hotel offers 21 air-conditioned accommodations with minibars and safes. Beds feature Egyptian cotton sheets and premium bedding. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include deep-tissue massages, Thai massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology.
With your stay at G&Z Urban Hotel, you're connected to the convention center and just a quick walk from Pub Street. Free WiFi in public areas, a free roundtrip airport shuttle, and a free manager's reception are available.
  • Free WiFi and wired Internet
  • Drinking and dining options include a coffee shop, a restaurant, a poolside bar, and a bar/lounge
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes complimentary bicycles, helicopter/airplane tours, and horse riding/rentals
  • Within a 15-minute walk of Pub Street and Angkor Night Market
  • Free airport shuttle service
G&Z Urban Hotel offers its guests an outdoor pool and complimentary bicycles. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi and wired Internet.

A business center and meeting rooms are available. Spa services, a terrace, and barbecue grills are also featured at the luxury G&Z Urban Hotel. A roundtrip airport shuttle is free (available 24 hours).

Smoking is allowed in designated areas at this Colonial Siem Reap hotel.

The hotel hosts a free manager's reception daily.
G&Z Urban Hotel has a restaurant on site.
Late night fare is available from room service (during limited hours).

Languages

Chinese (Mandarin), English, Khmer

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Free 24-hour return airport shuttle
  • Airport shuttle on request

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Free daily reception
  • Room service available
  • Coffee/tea in a common area

Things to do

  • Free bike hire
  • Helicopter/aeroplane tours
  • Horse riding/hire
  • Outdoor pool
  • Shopping
  • Spa services

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Fridge
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology
  • Treatment room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Braille signage
  • Wheelchair-accessible parking

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Premium bedding

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 32-inch LCD TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Fridge

More

  • Desk
  • Free local calls
  • In-room massage
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
G&Z Urban Hotel offers transfers from the airport. Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hollywood Angkor Boutique Hotel Siem Reap
Hollywood Angkor Boutique Hotel
Hollywood Angkor Boutique Siem Reap
Hollywood Angkor Boutique
G&Z Urban Hotel Siem Reap
G&Z Urban Siem Reap
G&Z Urban
G&Z Urban Hotel Hotel
G&Z Urban Hotel Siem Reap
G&Z Urban Hotel Hotel Siem Reap

G&Z Urban Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 68 out of 144 reviews" "
Rating 8 - Good. 56 out of 144 reviews" "
Rating 6 - Okay. 12 out of 144 reviews" "
Rating 4 - Poor. 6 out of 144 reviews" "
Rating 2 - Terrible. 2 out of 144 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

8/10 Good

Alistair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay in G&Z Urban Hotel: Siem Reap
The staff and facilities at G&Z are really very good indeed. My stay was pleasant, comfortable and the staff were friendly, professional and efficient. All the staff were great but I would like to point out one young gentleman who, despite being profoundly deaf, was always helpful and professional. I’m not being patronising (I hope) but his disability was not obvious but some guests should realise that he used hand signals very effectively and raising your voice in English or Spanish is not going to make a difference! Much respect to G&Z for employing a good man. The food and drink was excellent and I would thoroughly recommend a stay in this hotel.
Stayed 3 nights in Aug 2019

8/10 Good

Alistair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel by the river
This is a nice hotel, but I’m not sure if my room is finished! The bathroom is half tiled and half finished with PVA washed plaster. I’m not sure if it’s supposed to be basic Bauhaus or they wanted to open before completion. There is a flat screen TV in my room which cannot be tuned in so I see no reason why it should be there. Don’t get me wrong, it’s a nice hotel, excellent staff, clean, comfortable and convenient. The breakfast is good and excellent facilities overall, but please, just apply that final 10% and it would be excellent!
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying here! The staff are so friendly and really do make you feel at home. The rooms are modern, clean and large. The breakfasts are great and the pool area is nice and relaxing. G&Z Urban is close to sites around town and a 5 minute walk to Pub Street. Highly recommend.
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel and staff were great. Tours were very reasonable. Good value overall for the price. Great downtown location. A little noisy at times.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
aircond，not cold enough
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, pool, and location to walk everywhere.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Good location. Close to everything but away from the noise of pub street. Room we stayed in was very big and spacious. Staff are very friendly but just a bit slow. English wasn’t always the best. Main difficulty was with restaurant staff. Overall, pleasant experience.
Stayed 4 nights in Feb 2019

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Siem Reap Hotel
We had a Great time visiting Angkor Wat!! The hotel was in walking distance to Pub Street!!! It had a nice pool after a hot day of sight seeing!!!
Stayed 3 nights in Feb 2019

6/10 Okay

Verified traveller

Travelled with family
Not prrofessionnel l breakfast. ,,,, Restaurant....
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
great stay at siem reap. will stay at the hotel again.
Stayed 5 nights in Dec 2018

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service and even better location. Would strongly suggest.
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Autumn Break
Great location by the river, and only a few minutes walk to the main attractions. The hotel was in good condition, though the grey walls and floor made it appear rather drab. The staff were very friendly and helpful. Inclusive breakfast was a high standard, and cooked for you. Overall, an enjoyable stay.
Stayed 5 nights in Oct 2018

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideally-located hotel
Comfortable hotel ideally located in Siem Reap. The room was clean, quiet and comfortable and the service was impeccable.
Stayed 3 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel by the river
Loved this place. Friendly and helpful staff. Great breakfast. Nice room. I'd gladly stay there again

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the action yet quiet and comfortable.
Small well appointed hotel with good (lunch/breakfast) restaurant. Helpful friendly staff. Swimming pool small but nicer than pictures on the web. 5 minute walk to the old town bars and markets area. 2 minute walk to Hard Rock Cafe, the (trendy) Temple cafe, and the Jungle Bar.

4/10 Poor

Ewelina, London

Disliked: Cleanliness, property conditions & facilities
Not worth the money
The only two good things about this hotel was it's location and spacious room. Breakfast was very poor. Toilet and shower were filthy and the room itself would do with some more cleaning (spider web in the corners, stained curtains, sticky and dirty fridge). When we booked the room we were offered 20% off food and bevareges and free one way airport transfer. No one told us that discount doesn't apply to mini bar and we only found out about this during the check out. Lastly free one way airport transfer it's only a pick up from the airport. We managed to get to the hotel on our own but when we asked to be dropped off to the airport we were inform that hotel is not able to provide that free of charge as they only do pick up. Once again good to know in advance. Despite having email confirmation about terms and conditions of the reservation they wouldn't accept that and made us pay.
Stayed 3 nights in Mar 2018

8/10 Good

maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Members of staff were all very friendly I. Found I had mosquitos in the room so I. Asked for the room to be sprayed. Both ocasions the staff were ver accommodated.I would stay there again

6/10 Okay

JULIAN

Liked: Cleanliness, room comfort
Disliked: Staff & service
Bad service
We booked this hotel after all the "good" review, however it started with very upsetting airport pick-up situation -- we waited (wasted) for one hour waiting for the driver at the airport while he didn't show up; we took a taxi to the hotel and got confusing reply (no reply at all), and we figured out the driver didn't even go as we saw the pick-up paper (with my name on) was at the reception desk. Staff speak very poor English. Except the service, room is not bad.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best value!
The hotel was initially a little hard to find as its going through a name change. However, the location is fantastic (near the old market) and there are several restaurants within walking distance. The staff were very nice and helpful although some had very limited English. There is no elevator but they will help you with your luggage. The breakfast was delicious. The in-room massage and facial was fantastic! The pool was small but very nice! It’s a fantastic value and I would highly recommend this lovely boutique hotel!

10/10 Excellent

Kylie, Calgary, AB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, great location
Loved this place! Minutes walk to Pub Street and the Night Market so there was lots to do. Mr. Sey was our tuktuk driver and he was the sweetest, most accommodating guy. The hotel helped organize our sunrise tour of Angkor Wat ($21 USD) and transportation to and from the airport.
Stayed 3 nights in Feb 2018

8/10 Good

kim-kwong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
helpful staff.
Service is very good. helpful staffs. Although towels are missing in room when check-in, staffs brought in new ones right away.
Stayed 1 night in Jan 2018

8/10 Good

Devesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inexpensive boutique hotel in the heart of town
The hotel is an inexpensive boutique hotel located very centrally. Unfortunately the a/c in one of my rooms (I had to switch rooms as I had two contiguous reservations after I decided to stay an extra day) didn’t really work well at all, and the water in the showers in both rooms was not hot at all in the mornings. The hotel said they used solar heating for the water, which is great (and the water was hot the one day I showered in the evening), but then you typically need hot water in the morning, so the showers need to be equipped to provide hot water in the mornings. And there are no elevators; something to consider if you cannot downstairs. The staff was friendly and did their best to help, but the equipment probably needs to be upgraded.
Stayed 3 nights in Jan 2018

8/10 Good

Eduardo, Porto Alegre, Brasil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy place to stay
Very well located and staff are great. The water sometimes took longer to get warm, the brakefast was quite desorganised on the last day and the pick up at the station never showed up, but overall is very cool.
Stayed 2 nights in Jan 2018