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Promenade Park Hotel

4.0 star property

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Photo gallery for Promenade Park Hotel

Property entrance
Superior Double Room
Classic Twin Room | Room amenity
Point of interest
Lobby sitting area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Spa
  • Breakfast included
  • Room service
  • 24/7 front desk
  • Laundry

Explore the area

Map
Prospect Beybitshilik 4B, Shymkent, 160000
  • Arbat Shymkent
    ‪4 min walk‬
  • Fontan Aquapark
    ‪5 min walk‬
  • Shymkent Plaza
    ‪9 min walk‬
  • Shymkent (CIT-Shymkent Intl.)
    ‪30 min drive‬

Room options

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Twin Room

Classic Twin Room | Bathroom

Classic Twin Room

  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

About this property

Promenade Park Hotel

Hotel with free breakfast, steps from Arbat Shymkent
A restaurant, a bar/lounge, and coffee/tea in a common area are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, spa services, conference space, and concierge services are onsite.
Promenade Park Hotel offers 19 air-conditioned accommodations with minibars and safes. Plasma televisions come with satellite channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

Guests can pamper themselves by indulging in the onsite spa services. The spa is equipped with a sauna and a steam room. The spa is open daily.
During your stay at Promenade Park Hotel, you're just a quick walk from Arbat Shymkent. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Steps from Arbat Shymkent and 5 minutes by foot from Fontan Aquapark
  • Airport, train station pick-up, and train station drop-off shuttle service available for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

Spa services, a terrace, and a garden are also featured at the business-friendly Promenade Park Hotel. An airport shuttle (available 24 hours), a train station pick-up service, and a train station drop-off service are available for a fee. Self parking is free.

This 4-star Shymkent hotel is smoke free.

Guests are served free buffet breakfast daily from 7 AM to 11 AM.
Onsite venue - This restaurant specializes in Modern European cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Return train station shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 7 AM–11 AM
  • 1 restaurant
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Things to do

  • Spa services

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage

Business services

  • Conference space

Outdoors

  • Garden
  • Picnic area
  • Terrace

Spa

  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Plasma TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Desk
  • Free local calls
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 10 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: KZT 3000.00 per vehicle (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Promenade Park Hotel offers transfers from the train station (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • Children 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Promenade Park Hotel Shymkent
Promenade Park Shymkent
Promenade Park
Promenade Park Hotel Hotel
Promenade Park Hotel Shymkent
Promenade Park Hotel Hotel Shymkent

Promenade Park Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 7 out of 12 reviews
Rating 8 - Good. 2 out of 12 reviews
Rating 6 - Okay. 2 out of 12 reviews
Rating 4 - Poor. 1 out of 12 reviews
Rating 2 - Terrible. 0 out of 12 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Abat

Business traveller
Disliked: Staff & service
Location was great. Near to the park.
Stayed 1 night in May 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good and centrally located hotel
Hotel centrally located, walking distance to Shymkent Plaza. Room is big and comfortable. For breakfast you'll be offered 5 options to choose from, we tried 2 of them, both tasty. Hotel needs a little refurbishment in general areas, but overall is good.
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff answered my questions about how to get to Turkistan. Curtains in room were beautiful but did not block out the light at night.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing experience in this property. Super helpful staff 👌
Stayed 1 night in May 2019

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good, highly recommended
Great hotel, great room, great location, very central yet very quiet as it is set back from the main road within a green enclosure, only a few steps from Shimkent's largest and newest shopping mall. The staff at reception were also very helpful, quiet and timid which may seem cold at first, but actually I reckoned they just feel coy about their English (which was absolutely fine!) and when asked they did everything they could to help!! Breakfast is a sore point, why ask for an exact time and selection of items the night before, if the next morning they still make it up from scratch? Also it could be more abundant, but only a minor issue on an otherwise great experience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2017

10/10 Excellent

Tom, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, very nice small hotel
I stayed here twice. The staff was always helpful, friendly, and efficient, making maps for wherever I wanted to go, getting taxis, etc. One day I was out at a crowded public event several miles from the hotel and I reached in my pocket and my cash was gone--about $450 total in two different currencies, local and USD. I assumed I had been hit by a pickpocket. When I returned to the hotel, the cash was sitting on the desk in my room, where I had left it when moving from one pair of pants to the next. It was untouched; the housekeeping staff had clearly seen it there and left it for me. I was impressed, and I felt terrible for putting them through whatever temptation was involved. Breakfast was fine, but very basic. Great location: many restaurants and services within a block or two.

8/10 Good

Per Melker

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
A very good hotel. It is close to everything, the staff is very nice and caring, the breakfast is simply great. Highly recommended.
Stayed 4 nights in Nov 2018

6/10 Okay

Yoko

朝食は前もって選ぶのだが、メインのもの（オムレツなど）は出てくるまでに時間がかかる。
Stayed 1 night in Oct 2017