See all properties

Grand Mercure Ise-shima Resort & Spa

4.0 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Mercure Ise-shima Resort & Spa

In-room safe, blackout curtains, free WiFi, bed sheets
Combined shower/bathtub, free toiletries, hair dryer, slippers
Interior
Exterior
Exterior

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Pool
    Pool
  • 24/7 front desk
    24/7 front desk
  • Breakfast available
    Breakfast available
  • Housekeeping
    Housekeeping

Explore the area

Map
939-6 Aza-Kasatori, Matoya, Isobe-cho, Shima, Mie-ken, 517-0295
  • Matoya Bay Bridge
    6 min walk
  • Shima Spain Village
    19 min walk
  • Izawanomiya Shrine
    7 min drive

Room options

View all photos for Superior Room with 2 single beds and 2 extra beds, Mountain view

In-room safe, blackout curtains, free WiFi, bed sheets

Superior Room with 2 single beds and 2 extra beds, Mountain view

  • 33 sq m
  • Mountain view
  • Sleeps 8
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Superior Room, Multiple Beds, Ocean View

In-room safe, blackout curtains, free WiFi, bed sheets

Superior Room, Multiple Beds, Ocean View

  • 36 sq m
  • Sea view
  • Sleeps 8
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Classic Suite, Multiple Beds, Ocean View (Japanese-Western Style)

In-room safe, blackout curtains, free WiFi, bed sheets

Classic Suite, Multiple Beds, Ocean View (Japanese-Western Style)

  • 72 sq m
  • Mountain view
  • Sleeps 12
  • 2 Twin Beds and 4 Twin Futons

View all photos for Classic Room, Japanese style, 4 futon beds, Oceanview

In-room safe, blackout curtains, free WiFi, bed sheets

Classic Room, Japanese style, 4 futon beds, Oceanview

  • 36 sq m
  • Sea view
  • Sleeps 8
  • 4 Twin Futons

View all photos for Classic Room, Multiple Beds, Ocean View (Japanese-Western Style)

Classic Room, Multiple Beds, Ocean View (Japanese-Western Style)

Classic Room, Multiple Beds, Ocean View (Japanese-Western Style)

  • 36 sq m
  • Sea view
  • Sleeps 10
  • 2 Twin Beds and 3 Twin Futons

View all photos for Classic Room, Japanese style, 4 futon beds, Mountain View

In-room safe, blackout curtains, free WiFi, bed sheets

Classic Room, Japanese style, 4 futon beds, Mountain View

  • 33 sq m
  • Mountain view
  • Sleeps 8
  • 4 Twin Futons

View all photos for Classic Room with 2 single beds and 1 sofa bed, Mountain view

Combined shower/bathtub, free toiletries, hair dryer, slippers

Classic Room with 2 single beds and 1 sofa bed, Mountain view

  • 36 sq m
  • Mountain view
  • Sleeps 6
  • 3 Twin Beds

View all photos for Classic Room, 3 Single Beds, Ocean View

Combined shower/bathtub, free toiletries, hair dryer, slippers

Classic Room, 3 Single Beds, Ocean View

  • 36 sq m
  • Sea view
  • Sleeps 6
  • 3 Twin Beds

Similar properties

Exterior
Fiore Shima
Pool
Pet-friendly
Parking included
Free WiFi
4.6 out of 5, Wonderful, (164)
The price is €100
for 1 night
includes taxes & fees
6 Dec - 7 Dec
Fiore Shima

About this property

Grand Mercure Ise-shima Resort & Spa

Hotel with free parking, near Shima Spain Village
A restaurant, 2 bars/lounges, and a seasonal outdoor pool are available at this hotel. Free WiFi in public areas, free self parking, and free train station pick-up are also provided. Additionally, a children's pool, a 24-hour front desk, and free train station drop-off are onsite.
Grand Mercure Ise-shima Resort & Spa offers 372 accommodations with safes and slippers. 32-inch flat-screen televisions come with cable channels.

Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

A children's pool and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Public bath/onsen services include an indoor public bath (no minerals), an outdoor mineral hot springs (Japanese-style onsen), and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.
During your stay at Grand Mercure Ise-shima Resort & Spa, you're just a quick walk from Matoya Bay Bridge. Enjoy features like free WiFi in public areas, free self parking, and free train station pick-up service.
  • Free WiFi
  • Free self parking
  • Enjoy a meal at the buffet restaurant or drinks at the lobby lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Amenities include a car charging station, an elevator, and a vending machine
  • Onsite recreation includes hot springs
  • Just a 2-minute drive from Shima Spain Village and 10 minutes from Ago Bay
  • Free train station pick-up and train station drop-off shuttle service
Some rates at Grand Mercure Ise-shima Resort & Spa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Grand Mercure Ise-shima Resort & Spa offers its guests hot springs, a seasonal outdoor pool, and a children's pool. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

Grand Mercure Ise-shima Resort & Spa also features a vending machine, shopping on site, and an elevator. A train station pick-up service and a train station drop-off service are free. Self parking is free.

Smoking is allowed in designated areas at this 4-star Shima hotel.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 9:30 AM.
ビュッフェ会場「DINING -Le Sensor - Onsite buffet restaurant.
THE LOUNGE - Onsite lobby lounge. Open daily.
ONSEN LOUNGE - Onsite lobby lounge. Open daily.

All-inclusive details

All-inclusive room rates at Grand Mercure Ise-shima Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Electric car charging station on site
  • Free return train station shuttle from 3:00 PM to 5:30 PM
  • Train station shuttle on request, at scheduled times

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–9:30 AM: JPY 3800 per person
  • 1 restaurant
  • 2 bars/lounges

Restaurants on site

  • ビュッフェ会場「DINING -Le Sensor
  • THE LOUNGE
  • ONSEN LOUNGE

Things to do

  • Children's pool
  • Hot springs
  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Changing table
  • Children's dinnerware
  • Children's pool
  • Fridge
  • Seasonal outdoor pool

Conveniences

  • Banquet hall
  • Lift
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping

Spa

  • Indoor public bath (no minerals)
  • Outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robe)

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible train station shuttle
  • Lift
  • Lift door width (centimetres): 90
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 110
  • Wheelchair-accessible (may have limits)
  • Wheelchairs available on site

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower/bath combination
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 32-inch flat-screen TV
  • TV channels

Food and drink

  • Fridge

More

  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the train station; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 3800 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Grand Mercure Ise-shima Resort & Spa offers transfers from the train station. Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Additional fees may apply to children for items such as extra bedding and meals.

We should mention

  • The seasonal pool will open in July and close in August.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Ise-Shima Royal Hotel
Ise-Shima Royal
Hotel Resorts ISE-SHIMA
Resorts ISE-SHIMA
Ise Shima Royal Hotel
Hotel Resorts ISE SHIMA
Mercure Ise Shima & Spa Shima
Grand Mercure Ise shima Resort Spa
Grand Mercure Ise-shima Resort & Spa Hotel
Grand Mercure Ise-shima Resort & Spa Shima
Grand Mercure Ise-shima Resort & Spa Hotel Shima

Grand Mercure Ise-shima Resort & Spa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 62 out of 250 reviews" "
Rating 8 - Good. 103 out of 250 reviews" "
Rating 6 - Okay. 61 out of 250 reviews" "
Rating 4 - Poor. 15 out of 250 reviews" "
Rating 2 - Terrible. 9 out of 250 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tonnii

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Comfortable stay. There is free shuttle service from ugata station, you need to book it with the hotel via phone. There is a big hall for breakfast with plenty of choices for Japanese n Western menu.
Stayed 1 night in Dec 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is located in good location and it looks fine but the dust is too much!!
Stayed 2 nights in Aug 2021

6/10 Okay

Allyson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Hideki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent peaceful vacation spot
I really enjoyed this hotel as we booked Japanese style room. The only biggest complaints are the facts that there are only three elevators that we needed to wait for traffic congestion and very limited restaurant options. Other wise, we had decent stay.
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old hotel, huge step up to bathroom, staff not as courteous or helpful as most Japanese are.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Yoshinori

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
ありがとうございました。 とてもいい思い出ができました。 チェックインやチェックアウトに時間がかかったのがちょっと大変でした。
Stayed 1 night in Aug 2024

8/10 Good

yano

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
チェックインは時間によりけりかかなり待ち待つ、1時間ぐらい待ちました！ 夕食もかなり混んでメインのバイキングの所は食べ物を取るまでに30分以上待たないと行けなかなるぐらい混んでいたので、あそこは改善して欲しいですね。 その二つがなければ最高なんですが、スペイン村の花火も見れてよかったです。
Stayed 1 night in Aug 2024

10/10 Excellent

Akira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
家族でのリゾートホテル暮らし⭐︎
家族でゆっくり過ごすために利用させていただきました。 チェックイン後、部屋に入るまでに時間がかかりましたが、ラウンジが開放されていて、ビール、ワイン、ソフトドリンク、お菓子（ラムネ、グミ、プレッチェルなど）をいただきながら、ゆっくり待つのとができました。 テーブル席は同様のグループで満席の場合もあると思いますので、先に席を確保しておくと良いかもしれません。 プールを利用できる時期でしたのでホテル1階の更衣室を利用し、すぐ目の前の屋外プールで過ごしました。 利用者数にもよりますが、ビーチボールや浮き輪などもあると子どもが楽しめるように思います。 シャワーもありました。 夕食は利用しませんでしたが、ビュッフェ形式でおそらく種類も豊富（朝食よりも内容は豪華なのかと思います）と思います。 露天風呂付きの大浴場はとてもきれいで広く、水圧もありました。シャワーの温度の調節の仕方が分からなかったもですが冷ためでした。今の季節はちょうど良かったです。 浴場前にはラウンジがあり、フリードリンクとして水、リンゴ酢、甘酒が振舞われていました。 スペイン村の花火が19時50分頃に3分間程度、打ち上がり、ホテル内の窓や、ラウンジなどから鑑賞できました。 夜の時間帯にもラウンジが解放されて、お酒（ウイスキー、梅酒、リキュールなど）とソフトドリンク、お菓子（昼間のものに加えてベビースターラーメンなども追加）がありました。 和室でしたので、布団を自分で敷きました。部屋の冷房が強めでしたが、暖かかったです。 室内には電気ポットとミネラルウォーターが人数分ありました。 朝食のビュッフェは、種類がとても豊富でした。 6時30分から解放されるため、早めにいくのが良さそうです。 7時30分を過ぎると、席も埋まり、やや離れたところから食事をとりにいくことになります。 また、かなり並びます。内容によっては品切れとなります。 洋食、和食、デザート、一通りのものがあります。 チェックアウトもかなり並びます。 駐車場は広く、無料で使用できました。 スペイン村へのシャトルバスも前日からの予約で利用できるようです。 車で数分の距離でしたので、自家用車で行っても良いと思います。 とても良い休日を過ごすことができました。ホテル従業員の皆様には、親切な対応をしていただき、感謝しております。
Stayed 1 night in Aug 2024

2/10 Terrible

Kyoko

Disliked: Cleanliness, property conditions & facilities
脱衣所から浴室まで暑すぎて、ずっとサウナに入っているようでした。お風呂に入れず、ほぼ水風呂に入っていました。脱衣所でも暑すぎて汗をかき、ドライヤーもできませんでした。 客室も値段の割に簡素で古さも感じます。
Stayed 1 night in Aug 2024

8/10 Good

CHIKASHI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

AKEMI

Disliked: Cleanliness, staff & service, property conditions & facilities
チェックインの対応が悪すぎる 15時からなのに16時30分過ぎで部屋のkeyも貰えず、フロントが人で溢れかえってる 遅れている説明もない。 こんな対応はないと思います。　 フロントで待って要る時間無駄にした。
Stayed 1 night in Aug 2024

8/10 Good

Misato

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Satoko

Disliked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

naoto

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの対応はスマートで良かった エレベーターが客室に対して少ない
Stayed 1 night in Aug 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
カップルや友達同士には向かないホテルと思う
子供が苦手な人は行くべきではないくらいお盆期間は子供だらけ。 大浴場もブュッフェ会場も子供の喚く声が響いていた。 なので、このホテルは家族向けで、カップルや友達同士の旅行には向いていないと思った。 2泊利用だったが2泊目の夜に帰ってきたらルームキーが使えないという不手際があった。 2泊目に夜のラウンジを利用してみたが、人がいっぱいでくつろげずだった。夜のラウンジは子供は入れないようにすべきでは？と思った。 送迎バスに関しては色々融通を聞かせてくれて助かった。(かなりの僻地だったので助かった。) まわりゃんせ利用でまわりゃんせの提携ホテルが軒並み予約できなかったので利用させてもらったが、正直、値段に見合った体験はできなかった。
Stayed 2 nights in Aug 2024

6/10 Okay

???

Travelled with family, Travelled with family and small children
Disliked: Amenities
お盆期間という事だったので、宿泊客も多かったのかもしれませんが。ビュッフェの並ぶ時間が、とにかくかかりました。一通り回って席に着いたら、もうぐったりでした。 料理の並べ方や、順路など改善出来るならお願いしたいです。 ホテルは広いロビーで、生演奏もあり、素敵でした。大浴場も綺麗で、掃除は行き届いてる感じでした。女湯は、脱衣所の空調をもっと涼しくしてほしいなーっと思いました。
Stayed 1 night in Aug 2024

10/10 Excellent

funaki

Liked: Cleanliness, staff & service
泊まったところが和室でしたが、おそらく前の施設のままか、改修されておらず、施設の古さを感じました。 1、2階、地下の浴場は綺麗でした。 ベッドならスペースもあるので、こちらは綺麗かも
Stayed 1 night in Aug 2024

4/10 Poor

shin

Disliked: Cleanliness, property conditions & facilities
ビュッフェが混雑、エレベーターも混雑、その他は非常に満足しました。
Stayed 1 night in Aug 2024

10/10 Excellent

Akifumi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ホテルは素晴らしいが周辺の遊び場所がもう少しほしかった
Stayed 1 night in Aug 2024

8/10 Good

Kengo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
チェックインが多い時間だったからか、客室までのエレベーターの列がすごい長かった。 1階のラウンジは飲み物やお菓子をいただけるので、子どもも楽しんでいてよかった。
Stayed 1 night in Aug 2024

8/10 Good

SEIJI

Travelled with family and small children
Liked: Cleanliness
夏休みで、レストランは．非常に混んでいましたが、食事は美味しくバラエティにとんでいました！ただし、二日とも全くメニューが一緒だったのが、残念でした！何種類か変えたメニューの提供があればもっとよかったです！
Stayed 2 nights in Aug 2024

8/10 Good

Chiaki

Liked: Cleanliness, staff & service, property conditions & facilities
朝食付きを利用しました。種類が沢山あり、スイーツや果物、スムージー等美味しかったです。 他の口コミにもあるように、客室の多さを考えるとエレベーター3機は少なく、移動するのに時間がかかりますが、階段を利用したり特に不便はなかったです。 また利用したいと思いました。
Stayed 2 nights in Aug 2024

8/10 Good

Tomohiro

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024