6/10 Okay
Dean
26 Aug 2024
Liked: Staff & service
To start off, I requested early check-in, but it was denied. So, when I got to the hotel within a few minutes before 15:00, there was only one front desk person, and apparently one cleaning person (there may have been more, but I did not see another).
Although the front desk lady was apologetic and knew what needed to be done, and eventually got myself and the line of others waiting taken care of, it should not have been such light staffing. I was the second person to arrive for check-in. By the time the lady before me was given her room key, there were at least five other individuals/groups waiting for their rooms.
To me, management needs to plan for staff sick times, or other absences, and have contingency plans to cover the load, especially when there are multiple arrivals on that day.
The only other complaint I have was the shower faucet. Water was leaking from the handle. This should be a simple fix of a bushing/gasket by a plumber. If not taken care of, it can lead to mold in the walls and other such issues.
Dean
Stayed 1 night in Aug 2024