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The St. Regis Shenzhen

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The St. Regis Shenzhen

Indoor pool
Exterior
Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds
Lobby
3 restaurants, breakfast, lunch served; local and international cuisine

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Hot tub
    Hot tub
  • Pool
    Pool
  • Bar
    Bar
  • Spa
    Spa
  • Room service
    Room service
  • Air conditioning
    Air conditioning

Explore the area

Map
No 5016 Shennan Road East, Luoho Distr., Shenzhen, Guangdong, 518001
  • KK Mall
    1 min walk
  • Shenzhen Grand Theater
    5 min walk
  • Shenzhen Museum
    15 min walk
  • Shenzhen (SZX-Shenzhen Intl.)
    38 min drive

Room options

View all photos for Room, 1 King Bed, View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, View

  • 52 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, View

  • 52 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, City View (Urban)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, City View (Urban)

  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds, View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room, 2 Single Beds, View

  • 54 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 1 King Bed, City View (St. Regis, 2 Bedrooms, Skyline View)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, 1 King Bed, City View (St. Regis, 2 Bedrooms, Skyline View)

  • 108 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, View (Shenzhen, Skyline View)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, 1 King Bed, View (Shenzhen, Skyline View)

  • 88 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, City View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, 1 King Bed, City View

  • 103 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds, View (Urban)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room, 2 Single Beds, View (Urban)

  • 50 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 2 Single Beds, City View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room, 2 Single Beds, City View

  • 48 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 1 King Bed, View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, View

  • 43 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

City view

Room, 1 King Bed, City View

  • 45 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, City View (Caroline Astor)

City view

Suite, 1 King Bed, City View (Caroline Astor)

  • 70 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, City View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, 1 King Bed, City View

  • 70 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds, View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room, 2 Single Beds, View

  • 48 sq m
  • Hill view
  • Sleeps 3
  • 2 Twin Beds

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About this property

The St. Regis Shenzhen

Luxury Shenzhen hotel connected to a shopping center, steps from KK Mall
This smoke-free hotel features 3 restaurants, a full-service spa, and an indoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a 24-hour health club, and a snack bar/deli. Housekeeping is available on request.
The St. Regis Shenzhen offers 290 air-conditioned accommodations with indoor private spa tubs and iPads. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 46-inch LCD televisions come with digital channels and pay movies. Coffee/tea makers and minibars are provided. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, rainfall showerheads, and hydromassage showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Shenzhen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms feature washers/dryers and laptop-compatible safes. Hypo-allergenic bedding and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a 24-hour health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Iridium Spa has massage/treatment rooms. Services include hot stone massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy.
Our customers tell us they can't get enough of the helpful staff at The St. Regis Shenzhen. During your stay, you'll be connected to a shopping center, and just a quick walk from KK Mall. Free WiFi in public areas, free self parking, and 3 restaurants are available.
  • Free WiFi
  • Free self parking
  • Enjoy local and international cuisine at Decanter, one of the property's 3 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the spa tub
  • Indulge with aromatherapy, facials, or body treatments at Iridium Spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym, a sauna, and yoga classes
  • Steps from KK Mall and 5 minutes by foot from Shenzhen Grand Theater
The St. Regis Shenzhen offers its guests a full-service spa, an indoor pool, and a 24-hour health club. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. A children's pool, a spa tub, and a sauna are also featured at the luxury The St. Regis Shenzhen. Self parking is free.

This 5-star Shenzhen hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.
Decanter - This bar specializes in local and international cuisine.
Malt - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.
St. Regis Bar/The Drawing - This lobby lounge specializes in Fusion cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.
Elba Italian Restaurant - This theme restaurant specializes in Italian cuisine and serves lunch and dinner. Reservations are required. Open daily.
Social All Day Dining - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Reservations are required. Open daily.
24-hour room service is available.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, French, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: CNY 268 per person
  • 3 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Decanter
  • Malt
  • St. Regis Bar/The Drawing
  • Elba Italian Restaurant
  • Social All Day Dining

Things to do

  • 24-hour fitness centre
  • Fitness classes
  • Children's pool
  • Full-service spa
  • Indoor pool
  • Sauna
  • A hot tub
  • Yoga classes

Family friendly

  • Children's books
  • Children's pool
  • Children's toys
  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Washer/dryer

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Detox wraps
  • Facials
  • Massage - hot stone
  • Massage/treatment rooms
  • Sauna
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Grab bar in bath
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height worktop and sink
  • Low-height plug sockets in bathroom
  • Low-height view port in door
  • Visual fire alarm
  • Wheelchair-accessible bathroom dressing table
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Couples dining
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • Reusable cups only
  • Reusable tableware only
  • Romance packages available
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Egyptian cotton sheets
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Deep-soaking bath
  • Designer toiletries
  • Hairdryer
  • Hydromassage showerhead
  • Private bathroom
  • Separate bath and shower
  • Towels

Entertainment

  • 46-inch LCD TV
  • Digital channels
  • iPad
  • Films for purchase

Food and drink

  • Coffee/tea filters (reusable)
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Children's slippers
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Electrical adapters/chargers
  • Energy-saving switches
  • Free newspapers
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Local maps
  • Phone
  • Private indoor hot tub
  • Recycling
  • Restaurant dining guide
  • Slippers
  • Soundproofing
  • Turndown service
  • Washer and dryer
  • Water-efficient showers only
  • Water-efficient toilets only
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CNY 350.0 per day.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CNY 1000 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 268 per person
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 350.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Shenzhen St. Regis
St. Regis Shenzhen
St. Regis Shenzhen Hotel
The St. Regis Shenzhen Hotel
The St. Regis Shenzhen Shenzhen
The St. Regis Shenzhen Hotel Shenzhen

The St. Regis Shenzhen Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 130 out of 199 reviews" "
Rating 8 - Good. 41 out of 199 reviews" "
Rating 6 - Okay. 15 out of 199 reviews" "
Rating 4 - Poor. 8 out of 199 reviews" "
Rating 2 - Terrible. 5 out of 199 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Stephanie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding hotel and service.
Stayed 1 night in May 2024

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff were very friendly and accommodating. It was such a pleasant stay.
Stayed 2 nights in May 2024

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couple getaway to Shenzhen
Super friendly and helpful staff. Room is very clean and neat, very good breakfast, amazing views from the top floors of one of Shenzhen’s highest building. We enjoy our stay and are looking forward to coming back soon again.
Stayed 1 night in Mar 2024

4/10 Poor

LAU BOCK

Disliked: Staff & service, amenities, property conditions & facilities
Very inconvenient to get in and out of the hotel !
Stayed 4 nights in Feb 2024

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely the finest 5-Star hotel in Shenzhen! Outstanding staff, with an impeccable butler service. Don't miss the scrumptious morning, and evening buffet. So many international dishes, which are prepared with the highest of standards! Access to the metro is a snap, and it is beneath the King Key building. One never has to go outside to ride the system. This is my only choice of properties when my travels bring me to Shenzhen!
Stayed 3 nights in Jan 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
An incredible 5-Star hotel! Just amazing!!!
Stayed 5 nights in Nov 2023

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
staff very attentive and helpful. everything is great.
Stayed 4 nights in Nov 2023

10/10 Excellent

Fong Siong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
A really one of a kind place to stay.
Stayed 1 night in Jul 2023

10/10 Excellent

Zhihua

Liked: Cleanliness, staff & service, property conditions & facilities
excellent view
Stayed 4 nights in Jun 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend at st regis
The view is amazing and location next to kkmall is very convenient.
Stayed 1 night in Dec 2021

10/10 Excellent

Kar Yue Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply the finest hotel in Shenzhen City! First class service in all departments! Tina Zhang butler services, outstanding! Unfortunately I lost the card of the wonderful young lady from the Ukraine who helped me get checked into my room, outstanding customer service! I hope the management will recognize her awesome abilities! I will always stay at this property while in Shenzhen city!
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was incredible and the installations as well.
Stayed 4 nights in Oct 2019

8/10 Good

Lin, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a moderate good hotel.
Pros and cons: Pros: In general , most of the staff are friendly, especially Concierge staff are very friendly, provide a lot of local information. Room is reasonable big, and a big shopping mall is connected to the hotel. Cons: When I and my wife went to the bar at 100th floor around 8:30pm on 21/Sep/2019, we requested to see the environment of the bar before we decide whether it suitable to us. The waitress told us a quick looking is not allowed as we might cause inconvenience to other guests. What is the hell? we were not asking to view any private dinning room, we just need to stand at the bar entrance so we will have an idea the environment of the bar, but our request was just declined by the waitress. This is the first time that I was treated like that in a luxury hotel; The decoration of the hotel room is a little old, but not very prominent.
Stayed 1 night in Sep 2019

2/10 Terrible

Gary Ming Fai

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
Terrible experience. Bath tub dirty. I purchased an upgraded room but I personally downgraded due to conditions and poor layout of the upgraded room.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in shenzhen
Wonderful service, will definitely try again!:)😬😬
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Very good and clean . Service is excellent all the people are fiery nice . Only problem is the top floor of the Japanese restaurant is very hot
Stayed 1 night in Jun 2019

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room, great view, close to subway
Very nice and comfortable room, fantastic view of the city. In order to get to your room you must take an elevator to the lobby, then another elevator to your room, can take a while to get in or out. Right next to the subway, very nice for getting around the city.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Amazing in-room experience. Have to say the service at Elba restaurant was lacking. It was slow, and the waitress mixed up a request I had. I understand they were serving a large party so maybe due to that. Other than that, overall great experience.
Stayed 2 nights in Apr 2019

8/10 Good

cery

Liked: Staff & service
Disliked: Property conditions & facilities
great staff, rooms are so so
Great staff, service is a 10 rooms a little run down carpets dirty love the service though
Stayed 1 night in Mar 2019