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Shenzhen Kaili Hotel

3.5 star property

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Photo gallery for Shenzhen Kaili Hotel

Lobby
Room (Fashion) with Free Sauna
Interior detail
Hallway
Daily full breakfast (CNY 38 per person)

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • Housekeeping
  • Air conditioning
  • Room service
  • Breakfast available
  • Parking included

Explore the area

Map
No. 2027 Jiabin East Road, Luohu District, Shenzhen, Guangdong, 518001
  • Dongmen Pedestrian Street
    ‪12 min walk‬
  • International Foreign Trade Center
    ‪14 min walk‬
  • Luohu Commercial City
    ‪19 min walk‬
  • Shenzhen (SZX-Shenzhen Intl.)
    ‪39 min drive‬

Room options

View all photos for Classic Twin Room

Classic Twin Room

Classic Twin Room

  • 30 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed

Classic Room, 1 King Bed

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room

Family Room

Family Room

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe Triple Room

Deluxe Triple Room

Deluxe Triple Room

  • 30 sq m
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Fashion Room

Fashion Room

Fashion Room

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room (Warm Room )

Standard Room (Warm Room )

Standard Room (Warm Room )

  • 30 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

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About this property

Shenzhen Kaili Hotel

Hotel with a full-service spa, near Dongmen Pedestrian Street
This smoke-free hotel features a full-service spa, a restaurant, and a steam room. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference center, a coffee shop/cafe, and spa services.
Shenzhen Kaili Hotel offers 137 air-conditioned accommodations with safes and complimentary bottled water. Beds feature down comforters and premium bedding. A pillow menu is available. 32-inch LCD televisions come with cable channels. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a steam room.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include Thai massages and massages.
During your stay at Shenzhen Kaili Hotel, you'll be within walking distance of Dongmen Pedestrian Street. Features include free WiFi in public areas and free self parking, plus a full-service spa.
  • Free WiFi
  • Free self parking
  • Options for a bite to eat include a coffee shop and a restaurant
  • Full breakfast served daily for a fee
  • Indulge with massages at the spa
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a steam room
  • 12 minutes by foot from Dongmen Pedestrian Street and a 3-minute drive from Huaqiangbei
There's a restaurant on site, as well as a coffee shop/cafe. Public spaces have free WiFi. Shenzhen Kaili Hotel offers its guests a full-service spa and a steam room. Event space at this hotel measures 2153 square feet (200 square meters) and includes a conference center. Spa services, multilingual staff, and concierge services are also featured at the business-friendly Shenzhen Kaili Hotel. Self parking is free. A complete renovation of Shenzhen Kaili Hotel was completed in August 2016.

This 3.5-star Shenzhen hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 7:30 AM to 10:00 AM.
Kaili Cafe - This restaurant serves breakfast, brunch, lunch, and dinner.
24-hour room service is available.

Languages

Chinese (Cantonese), Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Full breakfast available for a fee daily 7:30 AM–10:00 AM: CNY 38 for adults and CNY 38 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 24-hour room service

Restaurants on site

  • Kaili Cafe

Things to do

  • Full-service spa
  • Steam room

Family friendly

  • Corner/local shop
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Lift
  • Front-desk safe
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Business services

  • Conference centre (2153 square feet of space)
  • A meeting room

Spa

  • Massage - Thai

Accessibility

  • Lift

More

  • Renovated entire property – August 2016
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Down duvet
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch LCD TV
  • TV channels

Food and drink

  • Free bottled water

More

  • Desk
  • Electrical adapters/chargers
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: noon
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CNY 500.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CNY 38 for adults and CNY 38 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Safety features at this property include a smoke detector
Front desk staff will greet guests on arrival at the property.

We should mention

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hotel Kaili Shenzhen
Kaili Hotel
Kaili Hotel Shenzhen
Kaili Shenzhen
Kaili Shenzhen Hotel
Shenzhen Kaili
Shenzhen Kaili Hotel
Shenzhen Kaili Hotel Hotel
Shenzhen Kaili Hotel Shenzhen
Shenzhen Kaili Hotel Hotel Shenzhen

Shenzhen Kaili Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 98 out of 434 reviews
Rating 8 - Good. 233 out of 434 reviews
Rating 6 - Okay. 79 out of 434 reviews
Rating 4 - Poor. 19 out of 434 reviews
Rating 2 - Terrible. 5 out of 434 reviews

7.6/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Anthony

Liked: Staff & service, room comfort
poor description on rooms
I booked a city view room but i did not view the city. Instead, the window cannot be opened. That means there is no view at all. I believe I should have discount on this
Stayed 1 night in Nov 2024

10/10 Excellent

Kit Por, New York

Stayed 1 night in Nov 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything
Stayed 2 nights in Aug 2024

8/10 Good

Eliza

Stayed 1 night in Jun 2024

10/10 Excellent

HONG LIAN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the station and shopping mall
Stayed 1 night in May 2024

8/10 Good

BICH LAN

Stayed 1 night in May 2024

10/10 Excellent

Bai Lu, Richmond

Liked: Cleanliness, staff & service, property conditions & facilities
good services
Stayed 1 night in Apr 2024

8/10 Good

Wendel

Travelled with family
Liked: Staff & service, room comfort
Excellent location
Excellent location, close to everything… Across from the KINGGLORY mall, and can walk to the Dongmen pedestrian street…
Stayed 3 nights in Mar 2024

8/10 Good

Helen

Travelled with family
Liked: Cleanliness, staff & service
Good location if you wanted to go shopping. If not the metro is about a 5 minute walk. There is a restaurant across the street that closes quite late for those who like eating later in the night. What I didn't like about the hotel was that the hallway on our floor had an unpleasant smell, the windows in the room are tinted green, and the shower sometimes goes colder for a few seconds but for the price I can't complain too much.
Stayed 1 night in Mar 2024

8/10 Good

Keith

Travelled with family
Disliked: Cleanliness
Good Location
Good location. About 15min walk to Dongmen. Big room. However, not provided with coffee or tea bags. Not very good housekeeping service, did not refill bath gel.
Stayed 3 nights in Mar 2024

8/10 Good

Karnail Singh

Business traveller
Liked: Staff & service
Stayed 6 nights in Mar 2024

8/10 Good

David, Arcadia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good!
Stayed 2 nights in Feb 2024

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent and helpful with answering all of our questions. This hotel is close to a train station and is 1 station away from Luohu shopping center. Unfortunately during our stay this train station was closed for maintenance. Cost for taxi to Luohu train station was around 10-20 RMB. Many restaurants and convenient stores in walking distance.
Stayed 3 nights in Sep 2023

10/10 Excellent

Peter J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peter loved the Kai Li Hotel!
The hotel room was amazing. We had a king bed in a large and quite room. The hotel is right next to Guomao metro station which is connected to a large mall. There are abundant food choices everywhere around this hotel. The room, the hotel and the location exceeded my expectations!
Stayed 4 nights in Jul 2023

8/10 Good

Karnail Singh

Business traveller
Liked: Staff & service, room comfort
Good experience, bit old fixtures
Stayed 5 nights in Apr 2023

10/10 Excellent

James, Singapore

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good and near to mtr and shopping centre
Stayed 3 nights in Nov 2019

10/10 Excellent

frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly rated
Staffs were helpful, comfortable
Stayed 1 night in Aug 2019

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A second home
Great location in Shenzhen, helpful and friendly staff
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's in a perfect location. The staff very friendly and helpful.
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Jul 2019

8/10 Good

Shalini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WE ENJOYED A LOT IN KAILI
AMAZING
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, staff was very helpful, great location, great services
Stayed 9 nights in May 2019

6/10 Okay

Shereen

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness
location good but room is dusty ... no free shaver provided.. have to pay if u need shaver
Stayed 5 nights in Mar 2019

2/10 Terrible

Lee

Business traveller
Upon check in, the receptionist asked me to pay RMB 1200 in CASH or via credit card. I told them I did not have so much cash in hand and i offered to pay via ALIPAY or WECHAT Pay but they insisted otherwise. Took me to flare up at their main hall before they were even willing to give me the breakdown of room charges and deposit. It amounted only to RMB 1072 instead of 1200!!!! And actually, only the deposit of 300 needed to be paid in cash, the rest could of course be settled with either Wechat or Alipay which is what I have been paying with in every other hotel I stayed in in CHina.
Stayed 1 night in Mar 2019