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Quality Inn & Suites Sevierville - Pigeon Forge

2.5 star property

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Photo gallery for Quality Inn & Suites Sevierville - Pigeon Forge

Exterior
Balcony
Property entrance
Lobby
Room, 1 King Bed, Non Smoking, Hot Tub

Reviews

7.2 out of 10
Good

Popular amenities

  • Pet-friendly
  • Laundry
  • 24/7 front desk

Explore the area

Map
860 Winfield Dunn Pkwy, Sevierville, TN, 37876
  • Soaky Mountain Waterpark
    ‪17 min walk‬
  • Wilderness at the Smokies
    ‪17 min walk‬
  • Sevierville Convention Center
    ‪18 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪48 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Room, 2 Queen Beds, Accessible, Non Smoking

Room, 2 Queen Beds, Accessible, Non Smoking

  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, Non Smoking, Balcony

Desk, laptop workspace, free cots/infant beds, free WiFi

Standard Room, Non Smoking, Balcony

  • 42 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, free cots/infant beds, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Non Smoking

Suite, Non Smoking

Suite, Non Smoking

  • 42 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, laptop workspace, free cots/infant beds, free WiFi

Standard Room, 1 King Bed, Non Smoking

  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

Desk, laptop workspace, free cots/infant beds, free WiFi

Standard Room, 1 King Bed, Non Smoking, Balcony

  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Non Smoking

Desk, laptop workspace, free cots/infant beds, free WiFi

Standard Room, Non Smoking

  • 42 sq m
  • Sleeps 6
  • 3 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Hot Tub

Room, 1 King Bed, Non Smoking, Hot Tub

Room, 1 King Bed, Non Smoking, Hot Tub

  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, free cots/infant beds, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Quality Inn & Suites Sevierville - Pigeon Forge

Hotel with free breakfast, near Wilderness at the Smokies
A hot tub, coffee/tea in a common area, and a seasonal outdoor pool are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a children's pool, laundry facilities, and a 24-hour front desk.
Quality Inn & Suites Sevierville - Pigeon Forge offers 93 air-conditioned accommodations with coffee/tea makers. 32-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply).

A children's pool, a seasonal outdoor pool, and a hot tub are on site.
Our customers tell us they can't get enough of the free breakfast at Quality Inn & Suites Sevierville - Pigeon Forge. During your stay, you'll be within walking distance of Soaky Mountain Waterpark. Features include free WiFi in public areas and free self parking, plus a hot tub.
  • Free buffet breakfast offered
  • Free WiFi
  • Free self parking
  • Take a swim in the seasonal outdoor pool or soak in the hot tub
  • Amenities include free lobby newspapers, a gift shop, and laundry facilities
  • Guests have great things to say about the size of the accommodations and the helpful staff
  • Just a 2-minute drive from Soaky Mountain Waterpark and a few minutes from Wilderness at the Smokies
  • Dogs welcome for a fee (restrictions apply)
Quality Inn & Suites Sevierville - Pigeon Forge offers its guests a seasonal outdoor pool, a hot tub, and a children's pool. WiFi is free in public spaces. Free breakfast is available. Quality Inn & Suites Sevierville - Pigeon Forge also features gift shops/newsstands, coffee/tea in a common area, and complimentary newspapers in the lobby. Self parking is free.

This Sevierville hotel is smoke free.

Guests are served free buffet breakfast.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Hot tub
  • Seasonal outdoor pool

Family friendly

  • Children's pool
  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 35 per pet, per night, plus a deposit of USD 250 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 25 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 250 per stay
  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in May and close in August.
  • Pool access available from 10 AM to 11 PM.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Quality Inn River
Quality Inn River Suites
Quality Inn River Suites Sevierville
Quality River Suites
Quality River Suites Sevierville
River Suites
Quality Inn & Suites River Hotel Sevierville
Quality Inn And Suites River Suites
Quality Inn & Suites Sevierville - Pigeon Forge Hotel
Quality Inn & Suites Sevierville - Pigeon Forge Sevierville

Quality Inn & Suites Sevierville - Pigeon Forge Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 327 out of 1006 reviews
Rating 8 - Good. 272 out of 1006 reviews
Rating 6 - Okay. 177 out of 1006 reviews
Rating 4 - Poor. 99 out of 1006 reviews
Rating 2 - Terrible. 131 out of 1006 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Adrianna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

6/10 Okay

Verified traveller

Lower price lower quality
We have been staying here periodically for years. Its quality has been falling for some time, especially more recently. Staff seemed disinterested. Housekeeping is not great, the breakfast was a shadow of what it once was, the bed broken down and soft, and things line inoperable ice machines are now the norm. It does not appear that any capital is being invested to maintain or upgrade the facility. The room had a balcony but it overlooks a large very near auto dealership. On checkout the desk clerk was coughing continually and making no effort to cover her cough raising concerns regarding communicable winter respiratory illnesses. It is less expensive than other hotel/motel choices in the area and you get what you pay for.
Stayed 1 night in Jan 2025

8/10 Good

Joan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

MERCEDES

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Late check in.
Booked room online due to late arrival from trip. Checked in at 12 midnight. Gary the night manager was very cordial and accommodating. Room was very clean, bed was comfortable. Bathroom was clean and had plenty of clean white new towels and plenty of toiletries. Room had coffee maker and supplies. Breakfast was plentiful with cold and hot selections including waffles, sausage, eggs, biscuits. Lots of breakfast choices. Fresh fruit and yogurt. I would recommend to anyone traveling to this area.
Stayed 1 night in Jan 2025

6/10 Okay

Ivan

Travelled with pets, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Bathroom mirror was dirty and the balcony door hasn't been cleaned in awhile.When the did clean our room all they did was change the trash can . Almost ran out of toilet paper.
Stayed 3 nights in Jan 2025

4/10 Poor

Mark

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Halis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect.
Stayed 4 nights in Dec 2024

10/10 Excellent

Mario

Stayed 4 nights in Dec 2024

10/10 Excellent

Crystal

Stayed 1 night in Jan 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

4/10 Poor

Sherry

Stayed 3 nights in Dec 2024

8/10 Good

Anand

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good one
Stayed 1 night in Dec 2024

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Tina

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
It was alright nothing extra. Price was a little too high. Rooms were dated. Check in person was not friendly.
Stayed 3 nights in Dec 2024

10/10 Excellent

Aaron

Liked: Cleanliness
Stayed 1 night in Dec 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Leonel

Stayed 1 night in Dec 2024

2/10 Terrible

Sean

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is listed as pet friendly and when I booked they charged a non-refundable pet fee. On arrival they refused to honor the reservation because I had a cat. At 1 AM in the morning I had to find another hotel, and this property has refunded neither the prepaid cost paid through Expedia nor have the refunded the pet fee. I would strongly recommend finding somewhere else to stay in Sevierville.

2/10 Terrible

Denise

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in and tried to open the door to the room. We couldn't open it so we went back to the front desk. The attendant said to push really hard on the handle and door and to have my husband do it. We finally got in the room and started relaxing. My husband went to take a shower and the faucet was out of the wall about an inch . The water was coming from a hole just below the knob not the faucet and we could not turn the shower head on. Then i see a bed bug crawling across the bed. I started taking pictures of everything and went to the front desk. The attendant said all he could do was give us a different room and that he would have to investigate. I told him i did not want a different and that we was leaving. I have email the property manager and still have not heard anything back.
Stayed 1 night in Dec 2024

8/10 Good

DEANNA

Stayed 1 night in Dec 2024

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
Not bad for an overnight stay
Arriving to a vacated room that wasn't cleaned yet didn't give the best first impression, but we were switched to the room next door which was fine. Room was fine but the pillows weren't so great and the couch was really uncomfortable. On the positive side, great pool and hot tub!
Stayed 1 night in Dec 2024

2/10 Terrible

Sarina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible with bugs and no comp
There were bugs in the room. It has a deop ceiling and they were crawling in ans out and you can tell there was water damage from above. It looked more like a motel. You walk in from the outside directly to room. I asked if they disnt have any drop ceiling rooms ans they said no. We told them about bugs and they only gave a discount instead of comp my stay and i have called and spoke to general manager Shirley and she said they wont comp my stay they only do it for bed bugs which I dont know whay bugs it was. Some say bed bugs some say roaches. She said they had someone there that day taking care of the bugs. Breakfast wasnt good. Online saw it say workout room and there was no workout room. We asked. I have pictures but it wont let me add them.
Stayed 2 nights in Dec 2024

10/10 Excellent

Tessa

Liked: Cleanliness, property conditions & facilities
Bus
Stayed 2 nights in Dec 2024