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Quality Inn & Suites Sevierville - Pigeon Forge

2.5 star property

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Photo gallery for Quality Inn & Suites Sevierville - Pigeon Forge

Free buffet breakfast
Room, 1 King Bed, Non Smoking, Hot Tub
Indoor spa tub
Exterior
Lobby

Reviews

7.2 out of 10
Good

Popular amenities

  • Pet-friendly
  • Laundry
  • 24/7 front desk

Explore the area

View in a map
860 Winfield Dunn Pkwy, Sevierville, TN, 37876
  • Place, Wilderness at the Smokies
    ‪17 min walk‬
  • Place, Soaky Mountain Waterpark
    ‪1 min drive‬
  • Place, Sevierville Convention Center
    ‪2 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪55 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

1 bedroom, desk, laptop workspace, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking

7.8 out of 10
Good
(24 reviews)
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Non Smoking, Balcony

1 bedroom, desk, laptop workspace, free cots/infant beds

Standard Room, Non Smoking, Balcony

8.2 out of 10
Very good
(20 reviews)
  • 42 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

1 bedroom, desk, laptop workspace, free cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking

7.4 out of 10
Good
(32 reviews)
  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, Non Smoking

1 bedroom, desk, laptop workspace, free cots/infant beds

Standard Room, Non Smoking

8.0 out of 10
Very good
(13 reviews)
  • 42 sq m
  • Sleeps 6
  • 3 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

1 bedroom, desk, laptop workspace, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking, Balcony

7.2 out of 10
Good
(15 reviews)
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

1 bedroom, desk, laptop workspace, free cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking

  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Non Smoking

Suite, Non Smoking

Suite, Non Smoking

  • 42 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Non Smoking, Hot Tub

Room, 1 King Bed, Non Smoking, Hot Tub

Room, 1 King Bed, Non Smoking, Hot Tub

  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Room, 2 Queen Beds, Accessible, Non Smoking

Room, 2 Queen Beds, Accessible, Non Smoking

7.0 out of 10
Good
(4 reviews)
  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

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includes taxes & fees
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About this property

Quality Inn & Suites Sevierville - Pigeon Forge

Hotel with free breakfast, near Wilderness at the Smokies
A hot tub, coffee/tea in a common area, and a seasonal outdoor pool are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a children's pool, laundry facilities, and a 24-hour front desk.
Quality Inn & Suites Sevierville - Pigeon Forge offers 93 air-conditioned accommodations with coffee/tea makers. 32-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply).

A children's pool, a seasonal outdoor pool, and a hot tub are on site.
Our customers tell us they can't get enough of the free breakfast at Quality Inn & Suites Sevierville - Pigeon Forge. During your stay, you'll be within walking distance of Wilderness at the Smokies. Features include free WiFi in public areas and free self parking, plus a hot tub.
  • Free buffet breakfast offered
  • Free WiFi
  • Free self parking
  • Take a swim in the seasonal outdoor pool or soak in the hot tub
  • Amenities include free lobby newspapers, a gift shop, and laundry facilities
  • Guests have great things to say about the helpful staff and the breakfast
  • 13 minutes by foot from Wilderness at the Smokies and a 2-minute drive from Soaky Mountain Waterpark
  • Dogs welcome for a fee (restrictions apply)
Quality Inn & Suites Sevierville - Pigeon Forge offers its guests a seasonal outdoor pool, a hot tub, and a children's pool. WiFi is free in public spaces. Free breakfast is available. Quality Inn & Suites Sevierville - Pigeon Forge also features gift shops/newsstands, coffee/tea in a common area, and complimentary newspapers in the lobby. Self parking is free.

This Sevierville hotel is smoke free.

Guests are served free buffet breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Hot tub
  • Seasonal outdoor pool

Family friendly

  • Children's pool
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 35 per pet, per night, plus a deposit of USD 250 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 25 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 250 per stay
  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in August.
  • Pool access available from 10 AM to 11 PM.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Quality Inn River
Quality Inn River Suites
Quality Inn River Suites Sevierville
Quality River Suites
Quality River Suites Sevierville
River Suites
Quality Inn & Suites River Hotel Sevierville
Quality Inn And Suites River Suites
Quality Inn & Suites Sevierville - Pigeon Forge Hotel
Quality Inn & Suites Sevierville - Pigeon Forge Sevierville

Quality Inn & Suites Sevierville - Pigeon Forge Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 327 out of 1018 reviews
Rating 8 - Good. 263 out of 1018 reviews
Rating 6 - Okay. 193 out of 1018 reviews
Rating 4 - Poor. 103 out of 1018 reviews
Rating 2 - Terrible. 132 out of 1018 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly! Breakfast was good!! And it was quiet!!! And I loved how it had a baby pool for my 1 year old and the pools were always clean!!
Stayed 2 nights in Jul 2025

8/10 Good

Elizabeth, Havertown

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and convenience to restaurants and shops was great! Staff was extremely friendly and helpful. Room was worn but pretty clean and spacious. Front room got a little warm, as the air conditioning unit is in the back but overall good for a stopover.
Stayed 1 night in Jul 2025

6/10 Okay

Tania

Disliked: Cleanliness
Stayed 3 nights in Jul 2025

8/10 Good

Jeffrey

Liked: Cleanliness, amenities, property conditions & facilities
It was a nice stay. The toilet was VERY small, like for kindergarten size. And I asked to cleaning staff for 2 extra towels, and she said no. I can only have one. Other than that, I liked the room and balcony. Swimming pools were nice
Stayed 2 nights in Jul 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Stayed 3 nights in Jul 2025

6/10 Okay

Jennifer

Travelled with group
Stayed 3 nights in Jul 2025

2/10 Terrible

drew

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk clerk was incredibly rude, the room we were first issued reeked of urine, and the 2nd room has horribly stained bedding, filthy spots all over the walls and mirrors that look like they've not been cleaned in months.
Stayed 1 night in Jul 2025

8/10 Good

Mohammed

Good for families and a good breakfast.
Stayed 1 night in Jul 2025

6/10 Okay

Gabriel

Liked: Staff & service
Disliked: Property conditions & facilities
The bathroom extractor doesn’t work, the carpet is extremely dirty, dusty smells
Stayed 2 nights in Jul 2025

6/10 Okay

Rebecca

Travelled with family
Disliked: Staff & service
We were able to relocate our room to the 1st floor (from the 3rd) thankfully. No sheets were provided for couch sofa in the room. The web site and hotels.com notes there is a fitness center at this Quality Inn but there was NO fitness center (see attached screenshot of amenities listed that says 'break a sweat in the fitness center.'
Stayed 1 night in Jul 2025

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
room was nice and clean plenty of towels breakfast bar was excellent plenty of parking and great price we will stay again if in that area
Stayed 2 nights in Jul 2025

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Shirley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanness, close to stores, and very very convenient to alot of surroundings. I would love to come back when visiting again..
Stayed 1 night in Jul 2025

10/10 Excellent

kala

Stayed 2 nights in Jul 2025

8/10 Good

Gisele

Stayed 1 night in Jul 2025

10/10 Excellent

Johnny

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great place even better prices
Stayed 1 night in Jun 2025

4/10 Poor

John

Stayed 1 night in May 2025

4/10 Poor

Samantha

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
There were a ton of gnats in the bathroom area and sink. My room was old and rusty. Definitely a motel vibe which I wasn’t expecting.
Stayed 2 nights in Jul 2025

6/10 Okay

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was welcoming, the room was clean, no issues with anything but the pool was heavily in chlorine, even after showering still smelled like chlorine
Stayed 5 nights in Jun 2025

6/10 Okay

Brenda

Travelled with family
Liked: Staff & service

Nothing fa

Okay if you are a weary traveler and need a room for the night.
Stayed 1 night in Jun 2025

6/10 Okay

Jessica

Stayed 3 nights in Jun 2025

2/10 Terrible

Anthony

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk when I called to tell her there was no AC and refrigerator didn’t work was very rude about it. I just had surgery on both my feet. She knew that when I checked in and she still made me walk all the way to the office to get keys for the next room we were going to and got mad about having to put us in another room I rented the room because of the Jacuzzi, but by time we sweat for hours we didn’t have any interest in using it so it was a waste of money
Stayed 1 night in Jun 2025

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and the staff (except rhe check in person) were extremely friendly and nice.
Stayed 1 night in Jun 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service

Please read before booking!

Checking in the night worker was very unfriendly. Had trouble with the door as the lights notification didn't work and the room was in the indoor pool area (noisy) to hear the click. The room smelled like urine. Opened the pull out bed which had sheet on it but with a huge urine stain. No pillows for that bed. Actually they refused saying the hotel didn't have extra pillows. So 3 beds with 4 pillows. We asked for another room which was a little better besides the layer of urine on the toilet. Breakfast was good. Pools were awesome. Water gets cold and hot. It never stayed the same. 2nd day in and they only left us 3 towels. Stood for 10 minutes in the lobby to get more. Not a staff member around. Most of the staff didn't speak English. I probably won't stay there again but it was last minute and so worked out. The only thing going for the place is the option of pools/hot tubs as they have both in door and out door.
Stayed 3 nights in Jun 2025

8/10 Good

terry, Kingsport

Stayed 4 nights in Jun 2025