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Metzy Residence Hotel

4.0 star property

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Photo gallery for Metzy Residence Hotel

Exterior
Front of property
Terrace/patio
Minibar, in-room safe, desk, laptop workspace
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Breakfast included
  • Room service
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Kololi, Kotu, Serrekunda, Kanifing
  • Kololi Beach
    ‪19 min walk‬
  • Sir Dawda Kairaba Jawara International Conference Center
    ‪3 min drive‬
  • Senegambia Craft Market
    ‪3 min drive‬
  • Banjul (BJL-Banjul Intl.)
    ‪37 min drive‬

Room options

View all photos for Deluxe Apartment, 2 Bedrooms

LCD TV

Deluxe Apartment, 2 Bedrooms

  • 80 sq m
  • Sleeps 6
  • 1 King Bed and 2 Large Twin Beds

View all photos for Deluxe Apartment, 3 Bedrooms

Deluxe Apartment, 3 Bedrooms

Deluxe Apartment, 3 Bedrooms

  • 100 sq m
  • Sleeps 6
  • 3 King Beds

View all photos for Deluxe Double or Twin Room

Minibar, in-room safe, desk, laptop workspace

Deluxe Double or Twin Room

  • 35 sq m
  • Sleeps 3
  • 1 King Bed

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Aerial view

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  • Breakfast included
  • Kids pool
  • Parking included
3.7 out of 5, Good, (59)
The price is €45
for 1 room
includes taxes & fees
8 May - 9 May
Bamboo Village Resort

About this property

Metzy Residence Hotel

Hotel in Serrekunda with free breakfast and a 24-hour front desk
This smoke-free hotel features an outdoor pool, a restaurant, and a bar/lounge. Free self-serve breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a conference center, a coffee shop/cafe, and a business center.
Metzy Residence Hotel offers 75 air-conditioned accommodations with minibars and safes. Rooms open to balconies. LCD televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. This Serrekunda hotel provides complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Refrigerators and irons/ironing boards can be requested. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site.
Our customers tell us they can't get enough of the helpful staff at Metzy Residence Hotel. During your stay, you'll be within walking distance of Tropic Shopping Centre. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free self-serve breakfast served daily
  • Free WiFi
  • Free self parking
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • 12 minutes by foot from Tropic Shopping Centre and a 2-minute drive from Bijilo Forest Park
  • Airport shuttle service available for a fee
Metzy Residence Hotel offers its guests an outdoor pool and a children's pool. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include a business center and 3 meeting rooms. Event space at this hotel measures 3229 square feet (300 square meters) and includes a conference center. The business-friendly Metzy Residence Hotel also features a terrace, a garden, and concierge services. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

This 4-star Serrekunda hotel is smoke free.

Guests are served free self-serve breakfast daily from 6 AM to 11 AM.
Metzy Residence Hotel has a restaurant on site.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free self-serve breakfast available daily 6 AM to 11 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 3 meeting rooms
  • Business centre
  • Conference centre (3,229 square foot of space)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator on request

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 20 per vehicle (one-way)
  • Rollaway bed fee: USD 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Metzy Residence Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

Property is also known as

Metzy Residence Hotel Serrekunda
Metzy Residence Serrekunda
Metzy Residence Hotel Hotel
Metzy Residence Hotel Serrekunda
Metzy Residence Hotel Hotel Serrekunda

Metzy Residence Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 51 out of 117 reviews
Rating 8 - Good. 35 out of 117 reviews
Rating 6 - Okay. 23 out of 117 reviews
Rating 4 - Poor. 7 out of 117 reviews
Rating 2 - Terrible. 1 out of 117 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lamarana

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice clean
Stayed 2 nights in Jan 2025

6/10 Okay

Peter John

Liked: Cleanliness, staff & service, property conditions & facilities
Been before will return
Stayed 21 nights in Dec 2024

8/10 Good

Ebrima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

6/10 Okay

Michelle

Travelled with family
Liked: Cleanliness
This is my second time staying at this resort and I feel that standards have dropped and repairs are not dealt with quickly and clients are being put in faulty rooms. I was moved twice before getting a decent room. I think next time I will choose a different resort.
Stayed 1 night in Dec 2024

6/10 Okay

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Dec 2024

10/10 Excellent

Eliyas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant place to stay, magnificent staff,very clean definately recommend this hotel.
Stayed 10 nights in Dec 2024

6/10 Okay

Terry

Travelled with group
Liked: Staff & service
Stayed 12 nights in Nov 2024

8/10 Good

jay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for two days only to experience the rooms at the hotel. I was placed in a room with no cleaning before arrival. No towels no toilet paper and a broken toilet seat. My plan was to stay 7 days but I changed my mind and went to another hotel. The front desk clerk girl acted like I was bother to her for asking of my demands for a clean room.
Stayed 1 night in Nov 2024

8/10 Good

Fatmata

Liked: Cleanliness, staff & service
The place was clean, their staff are nice and it is close to other tourist attractions spots
Stayed 4 nights in Nov 2024

8/10 Good

Fatmata

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2024

8/10 Good

Leshonda, Springfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my second stay at Metzy. The staff so very friendly and accommodating. Only wish for more variety breakfast for non pork nor beef eaters.
Stayed 2 nights in Aug 2024

10/10 Excellent

Gueladio

Stayed 1 night in Jul 2024

10/10 Excellent

Donna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time. Staff was great, friendly, and very accommodating. Rooms were spacious
Stayed 6 nights in Feb 2024

10/10 Excellent

Donna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and obviously in the process of making improvements
Stayed 5 nights in Feb 2024

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was really nice, the only downfall was the internet had no wife for best part of my stay, I had to go out of the room to get it… staff are very professional and very polite…. Will def recommend and will stay here again
Stayed 10 nights in Apr 2024

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like there was security gate. The cook did outstanding on the food. The cleaner alway provides extra', they alway accommodate. The staff at desk was protest of they guest piracy. My room had a view of lots natural, on last a saw a monkey, lors birds, and butterfly.
Stayed 12 nights in Apr 2024

10/10 Excellent

Donna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the property were excellent. Everyone was very friendly, helpful and very accommodating. We ended up staying there nearly 3 weeks and in that time it was comforting to know that staff was concerned for you if you were away from your routine. This was particularly reassuring as we were two senior women travelling without our husbands. We felt very safe. If there was an issue with anything the issue was addressed in a timely manner. It is clear that the facility is working to improve the quality of its property. Without a doubt I would recommend this property as a great place to stay.
Stayed 6 nights in Mar 2024

6/10 Okay

Margery

On a whole the staff was welcoming, polite and very professional. Couldn't come to the reasoning for only 1 bottle of water in the room on arrival. Service was slightly slow when requested anything for the room. A few things that needed to be put right, No shower gel in the dispensers, Do not disturb or room cleaning required did not work. Flushing of the toilet jammed but I worked it out before I left so that it the water never kept running all the time in the system. All in all a pretty comfortable stay.
Stayed 7 nights in Feb 2024

10/10 Excellent

Beverley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Fabulous friendly hotel great for children lovely pool spacious rooms with air con cleaned every day great breakfast with different choices daily we had a brilliant 2 weeks definitely go back again
Stayed 14 nights in Feb 2024

8/10 Good

Musao Mary

Travelled with partner
Staff are friendly exceptionally hardworking and enjoying their job
Stayed 14 nights in Jan 2024

6/10 Okay

MAMADOU LAMINE

Disliked: Staff & service, property conditions & facilities
Room and bed are confortable. But the staff who take care of cleaning and cleanliness do not do their job well, especially in the toilets. More effort will be needed to provide customers with clean towels. The swimming pool is very beautiful
Stayed 6 nights in Jan 2024

4/10 Poor

Christiana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel from Hell

Location was good but the access road needs upgrading. The whole building needs refurbishing because of poor maintenance the building is dilapidated. Aisha was a fantastic receptionist always trying her best to solve difficult issues. Cleaning was extremely bad. Breakfast choice was limited. A big Shout out to Ibrahim in the restaurant.
Stayed 11 nights in Dec 2023

4/10 Poor

Simeon

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

There’s potential in the hotel

The hotel needs to be closed for serious refurbishment, maintenance is poor cleanliness is poor staff shortages lack of training
Stayed 11 nights in Dec 2023

6/10 Okay

D

Travelled with family
Disliked: Cleanliness, property conditions & facilities

The Metzy Experience

The Metzy Hotel has potential but requires: 1. Capital injection to upgrade facilities and improve the structure generally. 2. Trained and effective management team to support main areas of services 3. Cleaning staff- they are continuously under strain and ill equipped to carry out their work. The location of the hotel is ideal with access to other resorts, businesses and local communities. Isha at the reception desk was vey helpful and professional. She however needs support from management as she takes a lot of customer grief.
Stayed 11 nights in Dec 2023

6/10 Okay

Janny Hendrika

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 11 nights in Nov 2023