6/10 Okay
Jamie
26 Aug 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
I feel sorry for this hotel - it's just like the city of Scranton. They keep trying and trying, and there are glimmer of real prosperity and glamour, but the shabbiness shows through. I give a lot of credit to the entrepreneurs who rescued the beautiful building in the 1980's - they did a fabulous job restoring the building to its former glory. Unfortunately, the hotel shows a lot of evidence of underinvestment since then. The chairs in the lobby are worn through, the reception area is kind of shabby, the rooms are generally nice but some parts (like the faucets and tile) are clearly 1980's vintage, and the shower was redone in a plasticy cover. The room furnishings are OK, though the desk chair is incredibly uncomfortable. The TVs look to be about 10 years old. Service at the reception desk was kind of gruff - certainly not what I expected.
I wanted to like this hotel, but it really needs an infusion of capital and staff training.
Jamie
Stayed 1 night in Aug 2024